Jim Ellis Mazda Marietta

Great Service Been using Ellis since I bought my car 5 years ago. Great team, friendly, keep you informed as to the progress, problems & price. Good work! Been using Ellis since I bought my car 5 years ago. Great team, friendly, keep you informed as to the progress, problems & price. Good work! More

Always Excellent Service And Quality Reapair Work Doug Aldrigde is a exceptional service adviser. Repair and service is always is excellent. Extremely timely and the entiresstaff is very professiona Doug Aldrigde is a exceptional service adviser. Repair and service is always is excellent. Extremely timely and the entiresstaff is very professional and courteous. Dealership amenities for customer waiting area are excellent. Entire dealership is extremely well maintained and staffed. Best dealership experience I have ever had. More

Great purchase experience, service is consistently bad This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget i This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget it. When I went in for my first oil change, the service tech insisted that my 2016 CX-9's oil needed to be changed every 3,000 miles. I questioned that, and even showed him the owner's manual, which he stated was incorrect...the CX-9 is special, he said. Bull.. I finally asked to meet with the service manager, who straightened it out. The next time I needed service, last month, I called the Service department four times to make the appointment. No response to my voicemail messages. I then called the main number the following week...receptionist said let me connect you, no answer. This happened another three times. I finally drove to the dealership and scheduled my appointment in person. I asked why I couldn't reach a service tech by phone...our phones aren't workling. For two weeks? The day of my appointment, I arrived on time and presented a Jim Ellis coupon. The estimated time to complete my oil change and tire rotation was an hour longer than promised, but to their credit, they did complete it 30 minutes early (but still 30 minutes late). When I went to check out, they declined to honor the coupon because it was from the "other" Jim Ellis Mazda dealership in Chamblee. I'm OK with that, but I would rather have heard that BEFORE they did the work, so I would have had the opportunity to walk out. Bottom line: This is the last car I'll be buying from Jim Ellis period. These experiences are consistent with the sorry post-purchase service experience I had at Jim Ellis VW. There is no excuse. Do yourself a favor....buy elsewhere. More

Oil change Very good. I Waited for car In showroom for Approximately one hour. Good service rep. Eddie Listened and did what was requested. He was quick and e Very good. I Waited for car In showroom for Approximately one hour. Good service rep. Eddie Listened and did what was requested. He was quick and efficient. More

Friendly and authentic From the moment I walked in the dealer to the moment I walked out with the car i felt the this guys authentically tried to give us the best deal and a From the moment I walked in the dealer to the moment I walked out with the car i felt the this guys authentically tried to give us the best deal and a great service. Thanks Roosevelt and Daryl. More

Standard maintenance and CEL Had to bring in my Mazda 5 for routine maintenance and the reoccurrence of the demon CEL. Great service as always! It's why I make the hellacious driv Had to bring in my Mazda 5 for routine maintenance and the reoccurrence of the demon CEL. Great service as always! It's why I make the hellacious drive down there from Canton! More

Comfortable experience They wanted to make sure that all our questions were answered. We were not pressured to make any decisions. They are attentive and treat you with resp They wanted to make sure that all our questions were answered. We were not pressured to make any decisions. They are attentive and treat you with respect. Overall the most comfortable experience in a car dealership. More

Wonderful! Wonderful, as always! Always do a good job. Wait was a little long though with an appt. Would have loved to drop it and go. Wonderful, as always! Always do a good job. Wait was a little long though with an appt. Would have loved to drop it and go. More

Service to 2010 Mazda Service was completed in a few hours, staff was friendly and helpful and the waiting room was comfortable with drinks and snacks available. As has al Service was completed in a few hours, staff was friendly and helpful and the waiting room was comfortable with drinks and snacks available. As has always been the case, my experience was great....! More

customer service Mike the dealer was fantastic. He was very empathetic and listened to all my needs. He also took my needs into consideration. Thank you Mike Mike the dealer was fantastic. He was very empathetic and listened to all my needs. He also took my needs into consideration. Thank you Mike More