
Jim Ellis Mazda Marietta
Marietta, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Great service Eddie always takes care of our cars and does a great job. Very friendly and genuinely cares about his customers. We will continue to bring our cars in Eddie always takes care of our cars and does a great job. Very friendly and genuinely cares about his customers. We will continue to bring our cars into Jim Ellis for our service needs. More
Very poor quality I brought my car in for a Scotchgard protectant on both interior and exterior. It looks good at first glance but then again, I picked it up when it wa I brought my car in for a Scotchgard protectant on both interior and exterior. It looks good at first glance but then again, I picked it up when it was getting dark. First of all, as I was driving, it informed me the trunk was not closed. So, I had to pull over and was bit annoyed. Then I started noticing sprays of protectant that wasn't wiped down like my rearview mirror, the plastic in the back, etc. In the morning, I noticed that there were spots that were missed because they didn't bother to remove the cup holders. As I started to examine a bit closer at other spots, there were blotches on parts of the inside roof of the car. I took pictures because I was horrified that the service was night and day compared to the excellent staff at service and sales dept. I don't understand. The service done to my vehicle was so sloppy. I should not have to wipe down those spots with my sweater and bottle of water that Mazda gave me. I usually let a lot of things go but this... I am highly peeved. More
Service visit The service advisor (Jeremy) was professional and friendly. He kept me informed as the work progressed. The work was done completely and correctly. The service advisor (Jeremy) was professional and friendly. He kept me informed as the work progressed. The work was done completely and correctly. I have had nothing but good experiences in the Jim Ellis Service Department. More
Outstanding service visit Fromtge onine appt experience to the day of service, outstanding. Just needed an oil change and overall check up and that's exactly what I got. Very p Fromtge onine appt experience to the day of service, outstanding. Just needed an oil change and overall check up and that's exactly what I got. Very professional and courteous service personnel, kept me updated on repair status. Will definitely return. More
Took great care of mea I had a battery issue so I came without an appt but they were still able to help me. They tried a few things to reduce the cost but even though they I had a battery issue so I came without an appt but they were still able to help me. They tried a few things to reduce the cost but even though they couldn't it was still worth it. Thanks to the staff. Harry More
Awesome Experience! We bought our daughter a 2013 CX9 and I fell in love with it so on the next day my husband leased a 2019 CX9 for me! Everyone from the moment I walke We bought our daughter a 2013 CX9 and I fell in love with it so on the next day my husband leased a 2019 CX9 for me! Everyone from the moment I walked in was so genuine! Starting with Eddie, Bruno and 2 Sales Managers! The customer service I received made us feel so welcome! So happy we made the change! More
good service I went it for second service, their staff were helpful in letting me know about what needs to be done. liked the new building and lounge. I went it for second service, their staff were helpful in letting me know about what needs to be done. liked the new building and lounge. More
They take good care of their customers. I went in for an oil change and tire rotation because I was due for that. I had recently gotten two nails in two separate tires. They discovered I had I went in for an oil change and tire rotation because I was due for that. I had recently gotten two nails in two separate tires. They discovered I had a third nail in a third tire, and my tread was pretty low. I bought four new tires at a great price, and was happy they took such good care to see I am safe on the road. They also cleaned my car inside and out before I left. Thank you for that great service! More
Car Damaged during Repair/Dishonest General Manager, Chuck W I purchased a brand new car from this dealership 5 months ago. For my first service, I brought my vehicle back here for its first service. Upon picku I purchased a brand new car from this dealership 5 months ago. For my first service, I brought my vehicle back here for its first service. Upon pickup of my vehicle, I noticed the front end of my car was hit and not one staff member thought to bring this to my attention, There was no empathy shown at the time of discovery. Nonetheless, I emailed the GM, Chuck Wallace. He appeared to be genuine and honest; however, I soon learne was all deception. Chuck offered to buy my vehicle back after the damage- this was a lie. Chuck offered to provide me with a written letter after the damage- this never occurred. Most portsbrjt, Chuck lied about who he took my vehicle to, for the repair. I regret purchasing a vehicle cfromm More
what went wrong? I had an appointment to have oil changed, have headlight light bulb and windshield wipers changed. Signed $129 total with an estimate of an hour and a I had an appointment to have oil changed, have headlight light bulb and windshield wipers changed. Signed $129 total with an estimate of an hour and a half waiting time. Said I wanted my old wiper blades because I had just bought them and was gonna return them. Two hours later my car is ready but my service adv not there. He told me at 1 he was going for lunch but would be back by the time my car was ready. By then I was in a hurry to leave and get to work so I didn't question the job done. Looking at the bill now my oil change on my mazda5 was $61.50 ! No old wiper blades inside my car. So the total visit for three minor things ended up costing me $194 including my not returned old wiper blades. On top of everything I was given keys, door opened to drive out and when I get ready to go there is a cone in front of my car. Glad I paid attention. More