Jim Ellis Mazda Marietta

In 2010 I purchased a CX9 from Jim Ellis Mazda.The Sales experience was great with Mike Mc.The car has been truly amazing .However the service dept needs some customer service training.In 2013 i had a minor experience was great with Mike Mc.The car has been truly amazing .However the service dept needs some customer service training.In 2013 i had a minor accident involving my car.I had such a great sales experience I decided to have the car towed to this dealership.While all of the dealings were done with the dealership and Allstate insurance I was never kept informed unless I called and requested an update.I was told for 3 weeks that it was all the fault of the insurance co which I know was not true because they were involved very quickly when I reported the accident .THEY KEPT ME INVOLVED ON A DAILY BASIS.When every thing was finally settled it seems your dealership had to order the parts for repair which I feel since they knew they were getting the job the parts should have already been there to avoid a future delay. This doesn't end here .In January of this year I was searching for a used car for my stepdaughter we stopped in at Jim Ellis Mazda after being at a few other dealerships to find the perfect car for her.Diane Drescher is my step daughter who has been diagnosed with stage 4 CANCER who is now sitting at a Honda dealership to fix a car locking problem which I brought to your service dept to fix since the car was bought there.I was told the car was brought over to a Honda dealership before I picked it up and the problem was fixed.I convinced Diane to buy an extended warranty from the dealership which should have covered any mechanical problems.I was also told the warranty could be taken anywhere to be honored.Evidently again not true Also the proper paperwork for Dianne.s registration was not properly processed by your dealership which resulted in another customer inconvenience.There was also about a 2 month delay in getting my referral check from the dealership. Overall I would say Mazda has a superior product but Jim Ellis has a major customer service problem.If this problem with Danne's Honda can't get fixed properly the car is coming back to JIM Ellis with possible legal ramifications James Engle 33jackfrost@att.net More

Good Morning, I visited the dealership on Friday June Good Morning, I visited the dealership on Friday June 14, 2013. I waited outside to be greeted and assisted. I watched as sales representatives c Good Morning, I visited the dealership on Friday June 14, 2013. I waited outside to be greeted and assisted. I watched as sales representatives came out and greeted and assisted other guests as I looked inside every single CX 5 and CX 9 you had on the lot that day. To make a long story short I was never approached by any of your representatives. I found that to be very disturbing. Due to the treatment I received that day, I decided to take the $35,000 cash I had in my pocket at the time to the Steve Rayman dealership. Thank you Steve Rayman for your excellent customer service and hospitality. More

What a surprising experience! Over the last 40 years, I have come to dread shopping for a new car. Just because my initials are B.S. doesn't mean I like to put up with it. Our salesman, Mike Fresquez, is have come to dread shopping for a new car. Just because my initials are B.S. doesn't mean I like to put up with it. Our salesman, Mike Fresquez, is a polished professional. He answered our questions, helped us make an informed decision and get a good deal without all the usual insincere flattery and high pressure tactics that we have experienced at some other dealerships. The sales manager and finance manager were also very friendly and helpful. We ended up with a great deal and a higher than expected credit for our trade in vehicle. It was my first visit to Jim Ellis Mazda, but it will not be my last. I love my new Mazda! I trust our service experience will be just as pleasant, but will provide future updates. More

Yes, it was my third time visiting Jim Ellis Mazda, and you won't get my business from any referrals from me anymore. First, I got really frustrated when I found out that your vendor (Marion Gilbert - I re you won't get my business from any referrals from me anymore. First, I got really frustrated when I found out that your vendor (Marion Gilbert - I remember his name, he even never recognize me when I was there last week - I felt like an object), was selling me a "new" Mazda 3 with 300 miles on it, he gotta really mad when I saw the high millage and decided to get one with less mileage. It was at the end of the month and I feel like he just wanted to make his numbers forgetting about who he was dealing with (a human being). My second bad experience at Mazda Marietta was when I went back few weeks later, once I got my car, to buy the weather tech floor line. The tall cashier lady (I don't know her name) with very poor customer care treated me very rudely. She just wanted to get the money. After my not so pleasant experience I thought about taking my business some place else, but I decide to give it another shot, since Mazda Marietta is on my way to work. Last week, I realized how unprofessional and insensitive their crew is. Again, the tall cashier lady, was very rude. When I ask about using my coupon that I got in the mail from them on the mail, she started with attitude and told me that I had to ask the service advisor. I mean, what is she there for? Just to collect the money and show her laziness? After she left to speak to my advisor she came back and stated (without explanation) that my bill is now $74.86. This is with my coupon included. But my package total was $79.90. Finally the main reason is because I had the due for maintenance sign on my dash. I took it in for this very reason. I get home and I stil have this same message. I called Brendan Michael (my service advisor). He told me to check my car manual. Really????? So, I emailed the Service Manager what I got was a auto reply email saying "Thank you for choosing Jim Ellis Mazda Marietta! We apologize, but from the information that you have provided we are unable to determine the vehicle you are looking for." xxx??? Avoid this place!!!!!! More

I purchased my Mazada from this dealership three years ago. I have routinely had it serviced there and have been moderately pleased with the service. However, at my last service appointment I asked to hav ago. I have routinely had it serviced there and have been moderately pleased with the service. However, at my last service appointment I asked to have my car's emission check done in order to have my tag renewed. They charged me for it, printed on my receipt that it had been completed - and I submitted this information with my tag renewal. I was being helped that day by Brendan. My tag renewal was rejected and sent back to me with a note that I had not had an emission check completed. I called Jim Ellis and asked them to confirm the approval code for my inspection - and after being on hold for upwards of 20 minutes - Brendan finally confirmed for me that in fact they had not done my emissions but had charged me. No further explanation than that. I'm now left to haul myself back up there on my time to actually have the service done for which I've already paid. I will never take my car back to Jim Ellis for service. More

These guys are good. I bought a Lincoln Towncar from them on September 1st. I live in Minnesota, they are located in Georgia so long distance transaction but they told the truth from top to bottom and didn't on September 1st. I live in Minnesota, they are located in Georgia so long distance transaction but they told the truth from top to bottom and didn't leave out the little details that can xxxx you off later. They kept their word by holding it for me until I could fly down there and pick it up. They guy I dealt with down there is Scott Brandt; picked me up at the airport, patient with me while I looked over the car, and he helped after the sale when I needed a couple questions answered. Real prompt and professional, a class organization up and down. If you are doing a long distance deal, have no fear these folks will take care of you. More

Spoke with Mike several times over several months on the phone about a CX-9- he was very patient and did not use high pressure sales tactics at all. Once I was ready to make the deal, we arranged everything phone about a CX-9- he was very patient and did not use high pressure sales tactics at all. Once I was ready to make the deal, we arranged everything over the phone, got an estimate on my trade and all paperwork was ready to sign when I arrived from out of state. He could not have been any more helpful or nice. I would drive 150 miles to do business with him again anytime- it was a pleasure. More

All Ladies Beware!! I took my car in for a "check engine light" diagnostic. I was told the repair would be $1100 and if I didn't get the repair done I WOULD NOT be able to pass emissions inspection. engine light" diagnostic. I was told the repair would be $1100 and if I didn't get the repair done I WOULD NOT be able to pass emissions inspection. I didn't have that kind of money, so I didn't get the repair done and I immediately stopped driving the car. After two days I decided to take a chance and drove it to an emissions station. The check engine light was no longer on and the car passed with flying colors. They either misdiagnosed the problem or blatantly lied (and I honestly think it's not the first time). That was definitely my last visit to JE Mazda. If you do bring you car here, PLEASE get a second opinion before giving them your money! More

This is by far the best dealership I have ever been to. My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhau My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhaust for around 5 minutes after it finally cranked. I took my car to my local dealership in Macon GA and was quoted $4500 for parts that had nothing to do with the issue (and that I had already gotten fixed before the seal blew) before they'd even submit a claim to Mazda for a new engine (which was still covered under warranty). They also told me that if I didn't have receipts for all the services done to my car in the past 9 years the claim would probably be denied. I decided to call around. I talked to Matt at Jim Ellis and he told me to bring my car right over and he'd do everything he could to get my car fixed because "that's what we're supposed to do". I drove my car 1.5 hours to get there and was immediately impressed by the professional atmosphere and courtesy of all the employees. Matt was unavailable, but after hearing the problems/symptoms my car was having, the gentleman I was talking to said "yea, you definitely need a new motor. We'll get you taken care of." I was once again filled with confidence that these guys were actually one of the few good service centers around. Without me even mentioning it, they told me that the work might take a while so they were going to give me a loaner car free of charge. The next day I got a call from Matt saying that they had a new motor on the way for my car and that it was completely covered under warranty. There were no questions or accusations about what I might have done to cause the problem, no stipulations, no theories about how the aftermarket battery or sound system could have caused the problem, and no run-around. And the 9 years worth of receipts the other dealership told me were mandatory weren't even mentioned. They saw an obvious problem and they took care of it. Two weeks later I went to pick up my car and it was running better than ever. The engine even sounded incredible. It was like a whole new car. After leaving the dealership I pulled into a gas station to fill up and popped the hood to check out the work they did. I couldn't help but half expect a tangled mess of wires, loom, tape, and zip ties, but they made sure everything looked just as good (if not better) than factory. All the wires, including some of the aftermarket wiring for audio/electrical parts I had added were neatly organized and perfectly secured. I was simply amazed. I can't say enough good things about this dealership and HIGHLY encourage anyone that needs service done on their Mazda go see Matt and the rest of the people at Jim Ellis. If you live over an hour away from Marietta like me and you're tired of getting the run-around from your local dealership, it will be well worth the drive. I definitely won't hesitate to do so again if I need any more service done on my car. More

I have visited this dealership before and Mike took care of me. At the time I did not buy the car. Over a month later Mike called me to let me know they have a few more cars in there inventory if I was stil of me. At the time I did not buy the car. Over a month later Mike called me to let me know they have a few more cars in there inventory if I was still looking. No cold calls in between, no pressure, I appreciate that. So I checked the inventory and I found the trim i liked. I also had another offer in my hand from another dealer for a better trim with the same price and that helped me get the price down to what I wanted. Mike was really knowledgeable about the features in the car and was able to negotiate the price to what I wanted to pay for that car. Then he took care of all the paperwork, for financing, insurance etc.. They even offered to come and deliver the car to my place since I could not drive both my car and the one I processed. I would recommend Mike as your sales person with all my heart. More