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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,032 Reviews

1,032 Reviews of Jim Ellis Mazda Marietta - Service Center

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January 12, 2021

The only reason I say “No” is because I don’t appreciate items moved in my car and not being placed back where it belongs. If not able to, notes should be left to make me or any other car owner aware. My mi More

by M.WEST84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Shuck
Jan 14, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. After speaking with our Service Manager & Advisor, we have determined that there was a miscommunication with your service visit. We apologize for the miscommunication and any inconvenience this may have caused you. Please reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager

January 12, 2021

The experience was great. They did an amazing job on my car, and they did everything in a timely manner. I would definitely recommend Jim Ellis Mazda. More

by alexis.morgan19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Keith Paulk, Peter Uko, Rose Shuck, Maron Smith
Jan 13, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Jan 13, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 11, 2021

First service for my new car & Eddie took great care of me. Appreciate the great customer service I get from your dealership! Thank you so much More

by CTHORNE777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! We're so glad that our team was able to assist, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Jan 12, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 11, 2021

Eddie was very professional and kind. Got me in and out quivk with no hassle. I dont usually trust mechanics with my car but I'd trust Eddie to have ny best interest in mind. More

by Cody.arnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! We're so glad that our team was able to assist, and we hope to see you next time. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Jan 12, 2021 -

Jim Ellis Mazda Marietta responded

Hi, it is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

January 08, 2021

Everyone was nice and professional. Took care of my car that had a recall issue and gave me an awesome loaner in between time. Would recommend. More

by Tashadobson77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Keith Paulk, Peter Uko, Rose Shuck, Maron Smith
Jan 08, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

January 08, 2021

Maron scheduled my appointment, Doug greeted me, listened to my needs and was great to work with, very professional and explained every thing to me. THANK YOU More

by meghanriley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roosevelt Standifer, Doug Aldridge, Maron Smith
Jan 08, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

January 08, 2021

Courteous, professional team and prompt well-done service. Excellent support from Parts Department as well. Worked me in as appointment was not recorded. Much appreciated this as was readying daugh More

by DMASON6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge
Jan 08, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

January 07, 2021

The service team did a great job of putting the license plate bracket on late on new years Eve, even though they had already packed up for the night. Thanks for going above expectations! More

by Johnk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fresquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Jan 08, 2021 -

Jim Ellis Mazda Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 05, 2021

Great service. Very professional. Discounts offered to some, not all equally. Complimentary car wash? I had to ask for mine. No adv. notice of can giveaway. I've spent a good chunk of change here, but More

by ZBAIH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jan 07, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

January 05, 2021

Great Service..Eddie has alway taken great care of my vehicle. Friendly staff, the waiting area is clean and the there is not a long wait time. More

by CYNTHIA_ROBERTS63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Jim Ellis Mazda Marietta responded

Hello, thanks for highlighting some of our staff who provided you with such a positive experience! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

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