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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,033 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,033 Reviews of Jim Ellis Mazda Marietta - Service Center
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September 17, 2019
Ridiculous experience I have never had a worse experience than I did at Mazda recently. I had scheduled an appointment for routine maintenance, which was an oil change and I have never had a worse experience than I did at Mazda recently. I had scheduled an appointment for routine maintenance, which was an oil change and tire rotation. Despite this being a scheduled routine appointment, it took over two hours for staff to complete. I have no idea how it takes over two hours to do this type of work, especially as it was scheduled. I’m unclear as to why the people at Mazda think I should drive a longer distance, pay more, and wait longer to have this type of work done by a dealership when I could have driven 5 minutes to a Jiffy Lube to have the same service completed quickly for a fraction of the price. Additionally, as I was checking out, I asked 2 staff if it was normal for an oil change to take over two hours. Both agreed that oil changes do not take that long. However, neither offered an apology, explanation or any kind of incentive to “make the situation right.” Both staff had the opportunity to make the situation better, but could not be motivated to do so. I have been very happy with my Mazda and the service I have had at the dealership prior to this experience. However, this was a bad enough experience that I doubt I will return, particularly as Mazda was not willing to address it at the time it happened. While I understand that complex car problems may take a long time to work through, there is no reason that I needed to spend over two hours waiting. Additionally, I was waiting with my infant. One might think that out of common courtesy for a young mother, the staff could have moved through their work in a timely manner. Clearly that was not the case. Truly, something needs to be done to rectify this situation. More
by Mazda7643
Verified CustomerEmployees Worked With
September 17, 2019
Oil change took 3 hours! Ridiculous Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! T Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! Tire had to be ordered. Went back to get tire replaced and it took the almost 3 hours again! Just a tire!!!! Never experience this type of service at Jim Ellis Mazda before. More
by KANICKAE33
September 15, 2019
I always go back Despite another Mazda dealership being much closer to me, I have purchased 3 Mazdas from Jim Ellis Marietta Mazda and continue to go back for any majo Despite another Mazda dealership being much closer to me, I have purchased 3 Mazdas from Jim Ellis Marietta Mazda and continue to go back for any major service issues. They always have great customer service. I highly recommend! More
by lisaeb187
Employees Worked With
September 13, 2019
Not a very good place to get a Vehicle diagnosed or inspectd Took a Mazda Speed3 to get it inspected for a sound it made. They couldn't figure out the exact issue, they said could be a couple of things could be Took a Mazda Speed3 to get it inspected for a sound it made. They couldn't figure out the exact issue, they said could be a couple of things could be wrong. The first recommendation was to change some parts. Bought the parts from MAZDA, Changed it and the vehicle still made the sound. Took it back to Mazda again to show them. And they wanted to charge me again to check for the sound AGAIN. More
by A.P
Employees Worked With
Dont know
September 13, 2019
Professional snd Courteous In for routine servicing on Miata. Went well. The employees are Professional and courteous. The waiting room very comfortable. The snacks could be mo In for routine servicing on Miata. Went well. The employees are Professional and courteous. The waiting room very comfortable. The snacks could be more varied. More
by BOBINGLE
September 13, 2019
Best 4 star Repair could not b fixed, new engine needed, parts taken off @ no charge, Jimmy @ service could not have been better, that type of service is WHY I AM Repair could not b fixed, new engine needed, parts taken off @ no charge, Jimmy @ service could not have been better, that type of service is WHY I AM A JIM ELLIS CUSTOMER- purchased 4 cars there already!! Bob McCarthy More
by MCCA1318
Employees Worked With
Doug Aldridge
September 12, 2019
Listening Great attention listened and resolver the problem effectively. Happy with service. Good to have a loaner car similar to my own car. Will be back. Great attention listened and resolver the problem effectively. Happy with service. Good to have a loaner car similar to my own car. Will be back. . More
by susanacapper
Employees Worked With
September 10, 2019
Overall great service. Doug, the Service Advisor did an outstanding job and he is the main reason I returned. Very professional and worked hard to ensure my satisfaction. He Doug, the Service Advisor did an outstanding job and he is the main reason I returned. Very professional and worked hard to ensure my satisfaction. He helped to come to a satisfactory answer to address my situation and followed through to the end. More
by eunos814
Employees Worked With
Doug Aldridge
September 05, 2019
Luxury car experience I was pleased with my experience. It gave me a feeling that I was dealing with a luxury car service platform. Keep up the good work. Also Eddie made s I was pleased with my experience. It gave me a feeling that I was dealing with a luxury car service platform. Keep up the good work. Also Eddie made sure I understood what I was paying for. Thanks More
by ATWATERDIANNE
Employees Worked With
August 30, 2019
Factory Recall Service Took our vehicle in for dealer authorized service for a factory recall issue.for our 2018 Mazda CX-5 Timely service as told to us when we arrived Took our vehicle in for dealer authorized service for a factory recall issue.for our 2018 Mazda CX-5 Timely service as told to us when we arrived More
by psetpolley
Employees Worked With
