Jim Ellis Toyota of McDonough

Dylan from Jim Ellis Toyota was so kind and made my first time buying experience so easy! time buying experience so easy! More

Victoria Steinetz is very professional and always provide great customer service. She explains the services recommended for my auto. great customer service. She explains the services recommended for my auto. More

Hudson Toussaint was an excellent sales agent. My husband and I just came in the dealership to look around at some trucks. When we finished talking to Hudson we bought a preowned truck. The deal w My husband and I just came in the dealership to look around at some trucks. When we finished talking to Hudson we bought a preowned truck. The deal was too good to pass up. kudos to Hudson. I can and will refer others to him if they are looking for a deal. Arthella Wells More

Quick and attentive. Impressive technology when it comes to status of your vehicle. You are able to see it getting work done via tv in waiting room and get text updates. Impressive technology when it comes to status of your vehicle. You are able to see it getting work done via tv in waiting room and get text updates. More

Katy is awesome and has always been very kind and helpful throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of the house is exceptional! However, there is significant room for improvement regarding basic services and the incredibly long wait times. A typical oil change consistently takes a minimum of 2 hours, even with an appointment. This service used to take about 45 minutes, but over the last couple of years, it’s impossible to get out in less than 2 hours and sometimes in excess of 2.5 hours. There seem to be efficiency issues in the shop that make this experience very wasteful and aggravating for customers. I also suggest considering the poor experience for the team, who constantly have to answer for the unreasonable delays. Toyota is known for its outstanding service and quality, driven by incredible attention to detail and the elimination of waste through lean principles, but this doesn’t align with the experience at this dealership. Overlooking small details, such as the mileage sticker, raises concerns about what else might not be done correctly during inspections and services. My wife and I both have lifetime oil changes, and the location is only 10 minutes away, but due to the significant inconvenience, we are considering finding another dealership that can service our vehicles more reasonably and timely. More

Alexandria was great ! ! helped me purchase my 3 cars for my business and made sure she helped me learn everything about my new Corollas , even with the slight hiccup with f ! helped me purchase my 3 cars for my business and made sure she helped me learn everything about my new Corollas , even with the slight hiccup with finance. I highly recommend Jim Ellis Toyota of McDonough & Alexandria! More

Very nice and informative friendly service. . Dani was very kind and worked with my wife and I and listened to us I very much appreciate his customer service I will be a repeat customer we were . Dani was very kind and worked with my wife and I and listened to us I very much appreciate his customer service I will be a repeat customer we were in and out with in 2 hours and that's just because of all the test drives we put Dani thru More

Love it. Everyone is so helpful whenever we have a problem or question everyone goes out of their way to help Everyone is so helpful whenever we have a problem or question everyone goes out of their way to help More

The wait is never very long; they honor appointment times. Oscar is very personable. I highly recommend Jim Ellis McDonough. times. Oscar is very personable. I highly recommend Jim Ellis McDonough. More

Good service good customer Very friendly , Oscar Johnson is the best Advice, he very helpful and friendly Johnson is the best Advice, he very helpful and friendly More