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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,624 reviews

May 18, 2024

They are very professional and attentive to your needs very good work the answer any questions you have More

by OFFSHORE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words! We're thrilled to hear that our team here at Jim Ellis Toyota provided you with professional and attentive service, addressing all your needs and questions. Customer satisfaction is our top priority, and we're grateful for the opportunity to assist you. If there's anything else we can do for you, please don't hesitate to let us know. Have a fantastic day!

May 18, 2024

Professional service and attention, a very pleasant atmosphere, and knowledge about the client's needs. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a professional and attentive experience with us! Providing a pleasant atmosphere and understanding our clients' needs are top priorities for us. Thank you for recognizing our efforts and for your positive feedback. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 18, 2024

Quick service and good communication. Good customer service with arttention to detail. Except this survey that has a minimum number of words. If you keep on doing it, I will not fill anot More

by francis10g101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our quick service, good communication, and attention to detail here at Jim Ellis Toyota. We apologize for any inconvenience caused by the survey requirements and appreciate your patience. Your satisfaction is important to us, and we'll take your feedback into consideration. If you have any further comments or need assistance in the future, please feel free to reach out. We value your business and hope to continue serving you with excellence.

May 17, 2024

Great customer service the worker was very nice and service was very timely. I didn’t have a problem getting a appointment More

by WILLIEPWILLYP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're thrilled to hear that our team provided great customer service and that your appointment was timely and hassle-free. We appreciate your feedback and look forward to serving you again in the future!

May 17, 2024

Quick and easy service process. My visit was pleasant and Raymond was very helpful and kind. More

by marta33911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that your service process was quick and easy. It's great to know that Raymond was helpful and kind, making your visit pleasant. We appreciate your support and look forward to assisting you again in the future!

May 17, 2024

Very nice hospitality. Warm & friendly atmosphere. Explanations of service explained clearly. Staff courteous & offered refreshments More

by JSaffo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear you enjoyed our warm and friendly atmosphere. It's great to know our team provided clear explanations of the service and made you feel welcome with their courteous hospitality and refreshments. We look forward to serving you again!

May 17, 2024

Every experience at Jim Ellis is always a good experience! Thank you for your service!!! More

by teranzag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that every experience here with us at Jim Ellis Toyota has been a good one for you. We appreciate your continued support and look forward to serving you again in the future!

May 17, 2024

Toyota of Mcdonough’s customer service has always been excellent. The fact that they keep you informed, while you wait, is a big plus for me. The recording that they sent via text, about the health of my More

by gsuffucientgrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you appreciate our excellent customer service and the updates we provide while you wait. It's great to know that the video recording with your car's health details and recommendations was helpful. We look forward to continuing to serve you!

May 17, 2024

Professional, friendly, fast, I would 100% recommend to my friends and family! Great job! Keep up the good work! More

by Kreeves328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you found our service professional, friendly, and fast. Your recommendation means a lot to us, and we'll definitely keep up the good work. We look forward to serving you and your friends and family in the future!

May 17, 2024

The car is running smoothly so from that I would say that the service was good. 2nd time at this service center where they forgot to do the complementary car wash & they left trash in my car such as the More

by sopalexa74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear your car is running smoothly, but we apologize for the oversight with the complimentary car wash and the items left in your car. Your experience does not reflect the high standards we strive to maintain. We are still offering the complimentary car wash, and we regret that it was missed during your visit. We'll address this with our team to ensure it doesn't happen again. If you'd like to discuss this further, please don't hesitate to reach out. Thank you for bringing this to our attention.

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