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Jim Ellis Toyota of McDonough
McDonough, GA
7,962 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 7,962 reviews
October 02, 2019
Horrible Although the initial person who checked me in and greeted me was nice my experience was by far the worst I’ve ever had. I arrived at 8, Saturday morni Although the initial person who checked me in and greeted me was nice my experience was by far the worst I’ve ever had. I arrived at 8, Saturday morning. I had made my appointment two weeks prior, for my 10,000 mile service. They instructed me that it wouldn’t take long and they were happy to take me and my fiancé across the street to CFA to have breakfast and stated that they would call us and pick us up when it was ready. By 10:30, we were tired and frustrated bc we had decided to walk across the street to the shopping center. He called them and they stated that they couldn’t get anyone on the phone in service. We called back ten minutes later and someone said they would send an email that we wanted to be picked up bc she still couldn’t get anyone on the phone. At 11:15 we decided we were going to just walk back. It was two miles, it was 98 degrees, and humid. We walked through a shopping center parking lot and a construction zone. When we were opening the door to the service center someone called me. When we were met at the door by someone, I told him I was there to pick up my car The original guy walked up. He stated that they had tried to call me multiple times but I don’t have a voicemail set up and that my car had been done for quite some time. I do have a voicemail set up, I have no missed calls, and they have the correct number. I know they have the right number bc they called me when I was walking in the door! There is absolutely no reason to lie. My car now also shakes horribly, so I guess when they did that tire rotation they needed to do an alignment, unless they thought I’d enjoy riding in a blender. I know an oil change should take, maybe an hour, but almost 5 is absolutely ridiculous and lying topped it off. After talking with some friends about our experience, it seems that bad service is their specialty. I visited Toyota of McDonough when I was purchasing my car, but due to their bad attitudes then I opted to leave. I chose to go to Toyota of Newnan to purchase my new 2019 limited 4Runner bc they treated me with respect and care. From here on I will deter everyone from the McDonough dealership and I will drive the extra time and miles to Newnan. This was by far the worst experience I’ve ever had anywhere. More
by Savannah
Verified CustomerEmployees Worked With
Shawn, possibly. He was younger, probably around 25-28
Helpful October 02, 2019
My ray bans was missing. After leaving Toyota service cente Was using my ray bans the whole day. I left it in my car when I took it to Jim Ellis Toyota for service . Update : found my ray bans under my pa Was using my ray bans the whole day. I left it in my car when I took it to Jim Ellis Toyota for service . Update : found my ray bans under my passenger seat sorry for misunderstanding. My fault... like I said service alway been gr8. More
by bigga741
Employees Worked With
Amanda Cambron
October 02, 2019
Great Service Excellent Service - I was impressed with how I was treated - It's my second time receiving service and it was good - I am a Toyota guy forever. Excellent Service - I was impressed with how I was treated - It's my second time receiving service and it was good - I am a Toyota guy forever. More
by thalmus.hare
Employees Worked With
Amanda Cambron
October 02, 2019
Hard to make an appointment. The first call no one answered. Then, answered after several rings and transferred at least 5 times to 5 wrong departments. Ended up calling back a The first call no one answered. Then, answered after several rings and transferred at least 5 times to 5 wrong departments. Ended up calling back another day. The morning after having my service work done I had low air pressure in a tire. Which also happened the service before. A real aggravation. More
by DIANNE.ROBERTS87
Employees Worked With
I don't know who checked my car in.
October 02, 2019
10,000 mile check up and service. In and out in less than 45 minutes. Good communication and review of work done. Paul was very professional and answered all questions. Good experience In and out in less than 45 minutes. Good communication and review of work done. Paul was very professional and answered all questions. Good experience. More
by gray8824
Employees Worked With
Paul Tolbert
October 02, 2019
Great experience at dealership We were looking at the new 2019 Highlander and our salesperson Jeremy Richardson was very professional and provided great customer service. We love o We were looking at the new 2019 Highlander and our salesperson Jeremy Richardson was very professional and provided great customer service. We love our new 2019 Highlander XLE More
by lromanel
Employees Worked With
Jeremy Richardson, Tim Hackney
October 02, 2019
Absolutely the BEST!! This was my first service 5k for my 2019 Rav4. I did not have an appointment, I arrived when the service department opened. My service was done in a v This was my first service 5k for my 2019 Rav4. I did not have an appointment, I arrived when the service department opened. My service was done in a very timely manner and as always, I received Excellent Service!! Amanda was very knowledgeable about my Rav4 and explained everything, servicewise about my Rav4. the service department is always friendly and welcoming!! More
by Mr. Smith
October 02, 2019
Great Service I was greeted in a professional manner and I was in and out in a timely manner. I would definitely recommend service here and continue to have my car I was greeted in a professional manner and I was in and out in a timely manner. I would definitely recommend service here and continue to have my car serviced here. More
by gkeys10
Employees Worked With
October 02, 2019
My review The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward t The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward to returning. More
by cdfbmw
Employees Worked With
October 02, 2019
Road hazard repair Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and stil Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and still feel that I needed at least one new rim. The ride is not as it was before. But the folks at Jim Ellis were most helpful. More
by terryhaguewalker
