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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,669 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,669 reviews

May 20, 2024

Taken aback by the labor rate. Research the service you need before you go to Jim Ellis Toyota. More

by JACK86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Kerce
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your experience and appreciate your feedback. We understand your concerns about the labor rate and would like the opportunity to address them. Please reach out to Jimmy Hernandez, our service manager, at jimmyh@jimellis.com. We're committed to ensuring our customers receive fair and transparent service, and we hope to turn your experience around. Thank you for bringing this to our attention, and we look forward to hearing from you.

May 20, 2024

These folks are awesome! Hudson Toussaint was absolutely the person to see and got me a truck in good time. Honest and fair. A+++ Sellers More

by Rose.james608
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your fantastic feedback! We're thrilled to hear that Hudson provided you with an excellent experience and helped you get your truck in good time. It's great to know that you found him honest and fair. We'll be sure to pass along your kind words to Hudson and the team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 20, 2024

Nice dealership, but Lavar was the best part. He was Helpful, Compassionate, and Professional!! Thanks Again!! More

by Nishpie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience at our dealership! Thank you for your kind words about Lavar. We're glad to hear that he was helpful, compassionate, and professional. We'll be sure to pass along your praise to him. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 19, 2024

Alex Johnson was amazing,helpful and kind ! Got me into a car ! I recommend Jim Ellis Toyota More

by efforts.cupola-0p
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Alex provided you with amazing, helpful, and kind service! Thank you for recommending us and for recognizing Alex's efforts in getting you into your new car. If you have any further comments or questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

May 19, 2024

Alex is great , if you ever want a good deal and someone to work with you please come and request her 🥰#alexjohnson More

by hammondbrandi
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words! We're thrilled to hear that Alex provided you with excellent service and helped you get a great deal. We'll be sure to pass along your praise. If you need anything else, don't hesitate to reach out. Have a fantastic day!

May 19, 2024

Victoria is always pleasant to work with. This is important when spending hundreds of dollars!! More

by Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Victoria made your experience a pleasant one. We understand how important it is to feel valued, especially when making significant investments. We look forward to serving you again!

May 18, 2024

Jeremaine Hill was excellent and made the experience very easy and explained all things and he did not lie to me. I appreciate him immensely and I would definitely recommend him More

by tekiralatham
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Jeremaine provided you with an excellent car buying experience at Jim Ellis Toyota! Thank you for recognizing his honesty, expertise, and dedication to making your experience easy and transparent. We'll be sure to pass along your kind words to Jeremaine. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!

May 18, 2024

Reid is the best! Always insures good communication and efficient service. I know my Toyota is being well taken care of. More

by jkahlirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid! Providing clear communication and efficient service is always our goal, and we're glad to know that your Toyota is in good hands. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 18, 2024

Oscar helped me not Reid but they are both excellent at their job! Jim Ellis Toyota is the best! More

by Leanneoakl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that both Oscar and Reid provided excellent service during your visit. We strive to ensure that every member of our team delivers top-notch service to our valued customers. We appreciate your support and look forward to welcoming you back to Jim Ellis Toyota in the future!

May 18, 2024

Very easy car buying experience Alex was great to work with ! I recommend Jim Ellis Toyota More

by Hootie1982
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Alex made your car buying experience here at Jim Ellis Toyota easy and enjoyable! Thank you for recommending us and for recognizing Alex's great work. We strive to make the car buying process as smooth as possible for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

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