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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,625 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,625 reviews

May 14, 2024

The staff is very friendly, courteous and caring about their customers. They go out of the way to make sure that you’re comfortable and pleased with whatever your needs are.💯 More

by Camdod68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that our staff provided you with such friendly, courteous, and caring service. Ensuring our customers feel comfortable and satisfied with their experience is our top priority, and we're glad we could meet your needs. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

May 14, 2024

My service agent (Ms. Aspen) was outstanding and the service was great. I will be back again, thank you! More

by PIERREB003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Aspen provided you with outstanding service! Customer satisfaction is our priority, and we're thrilled that she could assist you effectively. We'll be sure to pass along your kind words to her. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your business and look forward to welcoming you back again soon!

May 14, 2024

Was greeted promptly, received quick service and they were able to do the additional work in a timely manner. More

by OPTOMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you had a positive experience with us! Providing prompt and efficient service is our goal, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

May 14, 2024

They took care of me, and made sure to let me know if there was any new repairs I needed on my car. I really appreciated it. More

by VIANNIESTAVILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levarr Fredrick
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that we could take care of you and keep you informed about any additional repairs needed for your car. Customer satisfaction is our priority, and we're glad we could provide you with a positive experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

May 14, 2024

Alex was great, broke everything down to make sure I understood. Thank you so much, see you in a year! She’s going to put me in something else 😊😊 More

by musical.archaea_0e
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Alex provided you with such great service and took the time to ensure you understood everything. Customer satisfaction is our priority, and we're thrilled that she could assist you effectively. We'll be sure to pass along your kind words to her. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your business and look forward to seeing you again in the future!

May 14, 2024

Best service ever received out of all the dealerships me and my family have visited More

by parkersonchris54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our team provided you with excellent customer service. Recommendations like yours mean the world to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you and your friends in the future!

May 14, 2024

Never had better customer service, or been treated anything but fine by everyone in this dealership! Would recommend Jim Ellis to anyone. More

by pawpawconner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Poole
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our team provided you with excellent customer service. Recommendations like yours mean the world to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you and your friends in the future!

May 13, 2024

Service department do a good job trying to get you in and out. Friendly associates all the time. Don't pressure you about repairs, just give you the info. I don't the sales department, car notes are off the More

by tgarden22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you've had positive experiences with our service department and that our associates have been friendly and informative. Providing excellent service without pressure is our priority, and we're glad we could meet your expectations in that regard. Regarding your feedback about the sales department, we appreciate your honesty and will make sure to pass along your comments to the appropriate team. Our goal is always to provide fair and transparent information to our customers, and we understand the importance of finding the right fit for your budget. If you ever have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future!

May 13, 2024

Fantastic and welcoming dealership, plenty of people ready to assist with my needs. Provided a homie feeling More

by jeremyp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic and welcoming experience at our dealership. Creating a homely atmosphere where customers feel comfortable and supported is a top priority for us, and we're glad that we could provide that for you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to welcoming you back in the future!

May 13, 2024

Service was completed in a reliable amount of time. The wait was pleasant as I enjoyed my cup of coffee. More

by sjlundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your service was completed promptly and that you enjoyed your time waiting with us. Providing a pleasant and efficient service experience is what we aim for, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

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