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Toyota of McDonough - Service Center

McDonough, GA

4.6
4,249 Reviews

4,249 Reviews of Toyota of McDonough - Service Center

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June 16, 2024

It is ridiculous that you HAVE to make an appointment for a simple oil change to get there and wait 2 and 1/2 hours. More

by fisherdawn87
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2024

Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . More

by conkledustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Customer service is excellent when it come to Mr. Lavar. The coffee snack bar is nice. Overall Ellis toyota service department are wonderful. More

by LIZANDDONNY891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

My advisor was Kaitlyn. She did a great job explaining to me the issues with my car and how to go about fixing it. She worked fast given the severity of the issue and had al More

by AriR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

I am always very satisfied with the service I received. Timeliness and good customer service is always consistent. More

by Dehallbrown32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Very professional and accommodating. Very well organized and not pushy. The decision was left upto me, after the diagnosis was fonr. More

by LOISWORD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Always punctual even when busy, and work done in timely manner. Thx for your expertise. More

by MARY.BETSILL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're pleased to hear that our team was punctual and efficient in handling your needs. Your appreciation for our expertise means a lot to us. We look forward to serving you again in the future!

June 14, 2024

A very quick and efficient visit. Happy to always be coming to Jim Ellis Toyota. More

by mikesingh
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear that your visit was quick and efficient. We appreciate your loyalty and look forward to welcoming you back to Jim Ellis Toyota!

June 14, 2024

Oscar is an exquisite example of world class customer service . He is always pleasant personable and professional. I feel as if I am family and treated honestly and fairly More

by NORMAN_LABRECQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Oscar exemplifies spectacular customer service and makes you feel like family. We'll be sure to pass along your kind words to him. We look forward to continuing to provide you with honest and fair service!

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