Jim Ellis Volkswagen of Chamblee

"I purchased my 2009 VW Jetta TDI in September 2008 and have used Jim Ellis for all my service needs since that time. I have also been consistent with my service advisor who is Lisa Bokenhagen. Lisa is and have used Jim Ellis for all my service needs since that time. I have also been consistent with my service advisor who is Lisa Bokenhagen. Lisa is just awesome to work with. When my check engine light came on recently, I called her and we discussed the problem over the phone. She was able to reassure me that in this instance it was not serious and it could wait until I came in for my next service which was just a week away. I was also able to discuss the problem with your expert diesel mechanic Randy Woodall. He also is awesome to work with. Please take the time to tell him what a great job he did in diagnosing my problem and explaining it technically. From my engineering background, diesel engines are a different animal than gasoline engines and having a knowledgable service advisor and mechanic is priceless. Good job to both Lisa and Randy!" More

I have had the pleasure of using Jim Ellis for both of my VW Passats, and I would recommend them for sales and service without hesitation. I tried other VW dealers in the Atlanta area before coming to Jim E VW Passats, and I would recommend them for sales and service without hesitation. I tried other VW dealers in the Atlanta area before coming to Jim Ellis, and I would now not take my car anywhere else. I recently had a service visit that just didn't end as well as expected. Yet the reaction from everyone there-regular staff all the way up the the General Manager truly made the difference! They would simply not let me leave dissatisfied! They worked with me to get my car back in...and I was treated like royalty! During the follow up service appointment, everyone I interacted with went out of their way to be helpful, prompt, and more than courteous. I was simply tickled with the results. This follow up visit, and actually the entire experience, really just solidified in my mind that Jim Ellis is the right place for me to not only purchase my car, but for service as well. How many businesses are so attentive when they make a mistake and really demonstrate effort to regain customers' trust? This indeed does happen at Jim Ellis. I am truly thankful for their unrelenting commitment to customer satisfaction, it is rare these days for sure, but it is so very appreciated! More

Long story short, they charged me $300 for something that they didn't even do. I went to the dealer because my check engine light was on and only the dealer could reprogram the issue. When I got there, th they didn't even do. I went to the dealer because my check engine light was on and only the dealer could reprogram the issue. When I got there, they told me that my waste gate valve needed replacing, so they replaced it. When they were finished with that they told me that my whole turbo needed replacing. I decided to take it to a mechanic, because they were going to charge me $3,000. When I got to my mechanic he said that the waste gate valve had not been replaced. I called the dealer and they said they had forgotten, but they actually TOOK THE PART BACK OUT before they gave the car back to me, BUT STILL CHARGED ME FOR IT. If my mechanic was not honest, I probably never would have known. Although they refunded my money, I am still upset and will never be taking my vehicles back there, nor recommending it to anyone More

"My salesman, David Godwin, was as informed and knowledgeable about the car as anyone could hope for. He took the time to throughly answer all of my questions, was pleasant and friendly. I would ce knowledgeable about the car as anyone could hope for. He took the time to throughly answer all of my questions, was pleasant and friendly. I would certainly send anyone I know to him. -- Michael Gaskins" More

Tony has great customer service skills as well as passion for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I probably go to the VW dealership near my house but inst for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I probably go to the VW dealership near my house but instead I travel 30 minutes to visit Tony at the Jim Ellis VW service department. I based my loyalty on customer service and I am grateful to receive great service from the Jim Ellis team. Thanks, David Chiem More

My salesman was very patient in describing the qualities and features of the car. I was really very impressed with this dealership.With the help of Mr. Ramirez, I found a beautiful car that I know I will lo and features of the car. I was really very impressed with this dealership.With the help of Mr. Ramirez, I found a beautiful car that I know I will love for a long time. I couldn't be happier. The entire experience was exceptional... --Beth Langhorst More

"Having a dealer that will work with the custormer, matching any other dealers offer plus some and on top of that, finding the hard to find "VW Passat TDI" and in the exact color i wanted. That is a pl matching any other dealers offer plus some and on top of that, finding the hard to find "VW Passat TDI" and in the exact color i wanted. That is a place a man can do business with. Thanks.--Richard Vail" More

My visits to Jim Ellis Volkswagen of Chamblee have always been excellent service experiences, and my most recent trip was no exception. My husband and I were leaving for a 10 day vacation to Florida on Satur been excellent service experiences, and my most recent trip was no exception. My husband and I were leaving for a 10 day vacation to Florida on Saturday morning (5/19), and the night before my 2012 VW CC "died". I believe it was a few minutes before the service department closed on that Friday night, and I called Bill Morris immediately (he's the best!). He answered right away and I was relieved. I told him the issues, and he gave me his recommendation. Taking his advice, I called the towing company and had my car left at the dealership to try and get an appointment first thing on Saturday morning. I called first thing and spoke with "Alicia". I explained the situation, that I had spoken with Bill the night before, that I was looking to get an appointment immediately, and that I was scheduled to leave for out of town that morning at 6am. She did her best, and told me to come in and see what they could do (either first available appointment or rental car). I wanted to be up front, and explained I couldn't wait until Monday for service. I either needed an appointment that day or I needed a rental. I understood this was a hard request on what was most likely a busy Saturday, but Alisha told me she would do her best. I appreciated her being open and willing to "make it happen". I can't remember if I also spoke with Tony on the phone, or if it was first when I came in, but he was the primary person who helped me with my situation. I came in to the service department around 10am, and spoke with Tony. He let me know the status of my car's situation (I needed a new fuel injector), as well as what could be done regarding my requests. He explained that loaning me a rental car from VW was not possible as I was traveling out of state for insurance reasons, and given the 10 day period I would be gone, I would have needed to pay the difference of the days my car was not being worked on whether from VW or Enterprise regardless. I would have been willing to pay it, but of course understood the insurance would not be valid outside of Georgia. Tony let me know they were going to let the service technician know I was "waiting" to see how long it may take to determine the availability of the parts needed, etc. We waited for approximately 20 minutes, and Tony/Alicia called us back to the desk and let us know it could be ready around 2pm. This was a reasonable time period given the service needed, although it was far later than we had hoped to leave. All in all, it was the best possible scenario, and my husband and I so appreciated everyone's cooperation in getting us back on the road as soon as possible. The icing on the cake, however, was Tony's call on Monday morning making sure my husband and I made it down to Florida okay, and to see how the car was running. THIS IS OUTSTANDING SERVICE! I was SO impressed, and felt like a valued customer. Monday happened to be my husband's and my one year wedding anniversary, and we were so glad to receive his thoughtful call, and to be in Florida with family (and not stranded in Georgia) for the planned celebration. Thank you, Bill, Alisha, and Tony, for your outstanding efforts and service! Thank you also to the service technician who worked on my car and had it ready exactly at 2pm! You turned what could have been a truly disheartening experience into a positive experience, and left me thinking "WOW.... Why would I ever buy a car that was not sold at Jim Ellis VW?" I love my car, and I love my service at Jim Ellis VW... Thank you, thank you, thank you!!!!! --Morgan More

Both the service and parts departments seem to work really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. The really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. They keep you informed and do what needs to be done in a reasonable time. I appreciate good customer service and these departments go far above what I have come to expect from companies, especially ones that deal with the volume of customers that this dealership does. More

"Mr. Ellis you have a very professional staff working for you. Both Jason and Robby are very knowledgeable and a pleasure to deal with. Thank you." --Susan Lapolla working for you. Both Jason and Robby are very knowledgeable and a pleasure to deal with. Thank you." --Susan Lapolla More