Jim Falk Lexus of Beverly Hills

I would have given a 5 star but I felt some discrimination when I was trying to ask an associate a question. I brought it up to the sales associate but I felt it was swept under the rug. I wi discrimination when I was trying to ask an associate a question. I brought it up to the sales associate but I felt it was swept under the rug. I wish I knew her name. I wish I could give AZ 5 stars but she just greater us and handed us over to Michael to help us out. Michael was very pleasant and courteous. I give him 5 stars More

Save yourself stress! Go to any other dealer but this one! This became a Nightmare! After getting my new car I am going through xxxx having them pay off my old car! I wished they were as responsive to m one! This became a Nightmare! After getting my new car I am going through xxxx having them pay off my old car! I wished they were as responsive to me trying to get this done as they were when I bought the car! I did not read the reviews my mistake, I have Never in my 20 years of buying LEXUS had such a Bad Experience. More

Michael was able to step up and make a sale when a regular sales Associate was a little arrogant. Good job Michael! Real asset to the dealership!! regular sales Associate was a little arrogant. Good job Michael! Real asset to the dealership!! More

My experience with the Beverly hills Lexus staff was great. Juanito was completely awesome! He made us feel super comfortable, answered all our questions, gave us tips and tricks on car buying and just great. Juanito was completely awesome! He made us feel super comfortable, answered all our questions, gave us tips and tricks on car buying and just over all made the experience a lot friendlier and personal. Thank you Juanito. More

Smooth transaction The transaction was smooth even though I wanted to test drive and get a new car during the pandemic. I appreciated that there was complimentary water The transaction was smooth even though I wanted to test drive and get a new car during the pandemic. I appreciated that there was complimentary water and that the coffee and espresso machines were working. The deal took a couple of weeks to finalize but they worked with me to get it done. Enjoying my new car now! More

Friendly staff and helpful in my car buying experience. Complimentary water, coffee and light snacks. Valet parking and limited street parking. Beware of street construction on Wilshire Blvd. Complimentary water, coffee and light snacks. Valet parking and limited street parking. Beware of street construction on Wilshire Blvd. More

Smart sales person and manager The sales team recognized that I was an informed new car purchaser and figured out how to get the deal done quickly and efficiently. Kudos to the pric The sales team recognized that I was an informed new car purchaser and figured out how to get the deal done quickly and efficiently. Kudos to the pricing manager for knowing the market for this vehicle and beating the price of 15 other Lexus dealers in Southern California. I plan to steer my friends and family to this team whenever they want to purchase a new Lexus. Thanks again. More

Not quite the 'Lexus Experience' I visited the dealership already knowing which vehicle to purchase and the price. The transaction went smoothly, although it took longer than expected I visited the dealership already knowing which vehicle to purchase and the price. The transaction went smoothly, although it took longer than expected and the 'Lexus Experience' was missing. After 37 days, I have still not heard back from the dealership regarding the touch up paint they were going to provide or received any contact to bring the vehicle back for their team to complete the touch up as they mentioned for some areas on the vehicle. The post-sale process and follow-up outreach was also missing, so it's possible my customer loyalty to the dealership was not valued. Therefore, my average score rating is on the generous side. More

Started the process speaking with AZ(?) on the phone. We agreed to drive down although it was already min afternoon. She said she’d send the car right then to get cleaned up. We arrived about 2 hours late agreed to drive down although it was already min afternoon. She said she’d send the car right then to get cleaned up. We arrived about 2 hours later. She was gone but Jimmy helped us. Test drive was fine. I didn’t enjoy your no negotiation strategy. Where is the fun in that. But we felt the price was good for us. The finance fellow was good, making the process quick. And you “driver” (young man) was exceptional. He waited with us an extra 40 minutes as we waited for the car to return from being washed down the street. Very pleasant and also knowledgeable about the RX350 as he walked us through many of the features after we got the car. So overall very good, except the car should have been washed and cleaned up before we got there. In-N-Out was almost closed be the time we got to Valencia. We would definitely consider your store when looking for our next Lexus. More

Great Customer Service from all employees! I appreciate the efforts and the attention that I received from your dealership. In particular, Fredi Hoffman and Michael Shin worked with myself, my I appreciate the efforts and the attention that I received from your dealership. In particular, Fredi Hoffman and Michael Shin worked with myself, my wife, and my mother in law to provide us with the cars that we wanted. Consequently, the three us drove off in our new vehicles at the end of day! Thank you again for making our experience an enjoyable one! More