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Jim Falk Lexus of Beverly Hills
Beverly Hills, CA
1,335 Reviews
As a premier California Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Jim Falk Lexus of Beverly Hills online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Jim Falk Lexus of Beverly Hills a preferred dealer serving Beverly Hills, Los Angeles, Santa Monica, Hollywood and Century City area Lexus buyers. Ready to set up a test drive? Visit our Los Angeles area Lexus dealership in Beverly Hills, CA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,335 reviews
July 30, 2018
Negative comments FAR outweigh the positive for this dealer I purchased a used car from these people and cannot say strongly enough to STAY AWAY. Like so many others, my experience was a horror show. Constant I purchased a used car from these people and cannot say strongly enough to STAY AWAY. Like so many others, my experience was a horror show. Constant promises that were never delivered on and 3 months later I still have no license plates - they even screwed that up. Never returned phone calls or messages. Never heard from my salesman again about my concerns once the dealer had my hard earned cash. Jim Falk Lexus needs a thorough overhaul from top to bottom on customer service (nonexistent currently) and honest business practices. No wonder this dealer is rated "F" by the Better Business Bureau. More
by Aya B
Employees Worked With
Richard Choi and one other "Reza" who is no longer there
Helpful July 29, 2018
The only place I'll trust with my car. Eddy has taken great care of my IS 350 and once again I had a spectacular experience. Since I had major repairs on an older vehicle, Eddy took time to Eddy has taken great care of my IS 350 and once again I had a spectacular experience. Since I had major repairs on an older vehicle, Eddy took time to walk me through my options. I had a loaner waiting for me so there was no inconvenience to my schedule. The service center is bright and comfortable, with coffee and muffins to enjoy during the short time I waited. More
by JSellner
Employees Worked With
July 26, 2018
Terrific! Freddy is the very best there is. Would not let my car out the door until they figured out what was wrong with it. Totally meticulous, thorough and a Freddy is the very best there is. Would not let my car out the door until they figured out what was wrong with it. Totally meticulous, thorough and accommodating! More
by Nancy Travis
Employees Worked With
Freddy Hall
July 25, 2018
bought a Lexus RX 350 used and battery dead in just 10 days We bought a Lexus RX 350 used but not certified last July 15, 2018. The car has remaining bumper to bumper warranty because its was just used for less We bought a Lexus RX 350 used but not certified last July 15, 2018. The car has remaining bumper to bumper warranty because its was just used for less than 3 yrs and was 19000 miles. When we drove the car to Las Vegas ,July 21 the car stalled 2x. we called Lexus road side assistance . Road side assistance came and jump started and technician said battery is bad. Brought the car to a dealership nearby when we came back to California and they replaced the battery. Another concern we brought up to the dealer is that when brakes are applied when car is running at at least 55 mph , the brakes pulsates. Safety issue . The dealer said its not covered by warranty . and we just bought the car less than 15 days. !!!!!!!. Do they really inspect the used cars for sale ?!!!! More
by francis9090
Employees Worked With
Tyler Burzynski
July 24, 2018
They got the car Iwewanted. The after service was inadequate Falk was a dealer a 100 miles from us. Our local dealer could not find the car we wanted. We emphasized our age in the 80's and need for a thorough in Falk was a dealer a 100 miles from us. Our local dealer could not find the car we wanted. We emphasized our age in the 80's and need for a thorough indoctrination. A new employee, with less than 90 days with the company, delivered the car. He was sincere and helpful, but could not technically qualified to deal with the complexity of the new 500. He advised us to contact Lexus Enform. I contacted Enform and received some introductory help. The person from Enform suggested that I go to a Lexus dealership and ask for the technical specialist available at all dealerships. When I chose to go with Falk, a competing dealer also about 100 miles away, told me that they would send a technical specialist to orient us. We have spent the last two days, systematically going through the owners manual. We feel that we were not properly prepared to be driving a car with such unfamiliar technology. More
by Customer
Employees Worked With
Fredi Hoffman, Ara Ovasapyan
July 24, 2018
Best place to get a car from. Recently leased an NX from Jim Falk Lexus. Julien was very kind and helpful in explaining all the features and helping me in narrowing down which car Recently leased an NX from Jim Falk Lexus. Julien was very kind and helpful in explaining all the features and helping me in narrowing down which car to get. Aida and Leigh gave me a very good deal and they all made the transaction very easy and transparent. Highly recommend this place. More
by aryannav
Employees Worked With
Julien, Aida, Leigh
July 23, 2018
Great customer care service I have known them for more than 12 years and all my Lexus has been purchased. As always I recommend this dealer for my friends when the are asking a I have known them for more than 12 years and all my Lexus has been purchased. As always I recommend this dealer for my friends when the are asking about Lexus. Best More
by Mlexus
Employees Worked With
Ara Ari
July 23, 2018
2nd experience with Jim Falk Just purchased another ES350 from Jim Falk, this time with Aida. She was great to deal with. Located the vehicle on the internet, corresponded via p Just purchased another ES350 from Jim Falk, this time with Aida. She was great to deal with. Located the vehicle on the internet, corresponded via phone and email and then flew to LAX and Uber to the dealership to get the vehicle & drive 200 miles home. Well worth the effort - we'll do it again! More
by Lee H
Employees Worked With
Aida Avadisian
July 20, 2018
Service Excellence Freddy Hall is the best service consultant - he always makes sure I am in the know and have what I need. The new temporary service center on Olympic Freddy Hall is the best service consultant - he always makes sure I am in the know and have what I need. The new temporary service center on Olympic is great - I prefer it to the small one at the delaership by far. More
by ZZ
Employees Worked With
Freddy Hall
July 20, 2018
Excellent experience with Jaime Almanza I worked with Jaime when I needed routine maintenance, my brakes replaced, and recall work performed. He took time explaining the work Jim Falk would I worked with Jaime when I needed routine maintenance, my brakes replaced, and recall work performed. He took time explaining the work Jim Falk would perform, kept me updated during the repairs, and completed the work in less than 24 hours. I would highly recommend working with Jaime at Jim Falk. More
by rm
Employees Worked With
Jaime Almanza
