Jim Falk Lexus of Beverly Hills

Fairly poor experience This was a good experience until I made it to the finance department. First, he told me that the factory warranty required a fee to be paid in oder to This was a good experience until I made it to the finance department. First, he told me that the factory warranty required a fee to be paid in oder to transfer to my name. He then charged me a $750 fee that is to be be refunded if I don't return the vehicle back to them. The $750 has not been returned, initially Bill asked me for the last 4 of my card number, I happily provided. He then asked for the entire card number, I declined to give it to him. Ask him to process my return or allow me to dispute the charge with my bank, he said yes on the phone and refused to honor via email. Making my refund contingent on my return to the dealership. I should not have to go back for my money, rather a refund of my money. More

Both Alicia and Monica were extremely helpful and kind. I called the service department last week and spoke to Alicia after my "check engine" light went on. She was very helpful, suggesting that I check the I called the service department last week and spoke to Alicia after my "check engine" light went on. She was very helpful, suggesting that I check the gas cap (which was almost hanging off!), but it didn't fix the problem. I came in and Martha took care of my every need, even thought it was 6:30 in the evening. She arranged for a loaner and then called with the progress. I picked up my car, clean and fixed! Thanks for having such outstanding and caring service providers! More

Josch Lemon probably the most coolest salesman I ever met. We made progress through the phone. We met Friday took a test drive and the car was amazing. All we have to do was go through financial and we s met. We made progress through the phone. We met Friday took a test drive and the car was amazing. All we have to do was go through financial and we sign papers and I got my IS 200t. Thank you guys. More

Friendly and proactive! All the employees are willing to bend over backwards for their customers. Especially DJ and Mary who helped me buy my beautiful NX! bend over backwards for their customers. Especially DJ and Mary who helped me buy my beautiful NX! More

Everyone at the dealership was very welcoming and cordial. Our sales person was very informative and answered a lot of our questions. It didn’t take as long as I thought it would. cordial. Our sales person was very informative and answered a lot of our questions. It didn’t take as long as I thought it would. More

Jim Falk is awesome! Freddy got a promotion, and Angel picked up right where he left off. Great people! Great service! I’m loyal to these guys! picked up right where he left off. Great people! Great service! I’m loyal to these guys! More

There has been no follow up on my credit for the final lease payment or my paperwork for my previous vehicle which surprises me since they can’t do anything with possession only lease payment or my paperwork for my previous vehicle which surprises me since they can’t do anything with possession only More

Great Service No one really likes having to bring their car in to be serviced but I actually enjoy coming in to Jim Falk Lexus. Eddy takes wonderful care of me and No one really likes having to bring their car in to be serviced but I actually enjoy coming in to Jim Falk Lexus. Eddy takes wonderful care of me and my car. He's excellent at diagnosing and solving any problems that might come up (I've had a lot of mice invasions in my car). He also does his best to save you $$ and will recommend the most cost effective way to go. He's my man. More

Consistently good care I have been receiving service at Beverly Hills Lexus for years. My service Rep Eddie Chavaria is the best service person I have ever had. He is thor I have been receiving service at Beverly Hills Lexus for years. My service Rep Eddie Chavaria is the best service person I have ever had. He is thorough, friendly, and always handles my needs above what is required. More

Perfect!!! I have been to this Jim Falk dealers on Olympic twice now for service.. Both times Eddy Chavarria has overseen my service issues and I will always as I have been to this Jim Falk dealers on Olympic twice now for service.. Both times Eddy Chavarria has overseen my service issues and I will always ask for him going forward. He is amazing. He is cheerful, professional, accommodating and really moves the process along.. I leave feeling good about the Lexus services I received and that I was not oversold on services I did not. I appreciate that.. More