Jim Falk Lexus of Beverly Hills

Perfect!!! I have been to this Jim Falk dealers on Olympic twice now for service.. Both times Eddy Chavarria has overseen my service issues and I will always as I have been to this Jim Falk dealers on Olympic twice now for service.. Both times Eddy Chavarria has overseen my service issues and I will always ask for him going forward. He is amazing. He is cheerful, professional, accommodating and really moves the process along.. I leave feeling good about the Lexus services I received and that I was not oversold on services I did not. I appreciate that.. More

The experience was smooth and easy. Lexus's service was very good, as is usually the case. The only point I can raise is the increase of the prices over the years. It seems that the pric Lexus's service was very good, as is usually the case. The only point I can raise is the increase of the prices over the years. It seems that the prices have increased faster than the rate of inflation. More

Easy. I called the internet dept., at BH Lexus, was met by Mary, I think, an internet sales rep. who introduced me to Josch Lemon. He drove me to an offsite I called the internet dept., at BH Lexus, was met by Mary, I think, an internet sales rep. who introduced me to Josch Lemon. He drove me to an offsite location where I saw the car I came for, test drove it back to the dealer. I decided to buy the car, and we agreed on a price, and everything after went easy from start to end. Josch followed up with a phone call two weeks after my purchase to check on how happy I am with the purchase. I also like to mention the finance manager Bill Ellington, who was polite, professional , and caring. Thank you all. Sam PS: not sure if it was Mary who meet me or Laura. More

HORRIBLE STAY AWAY My wife got into a total loss and needed to get a new Lexus. We did lease one but LEXUS owes us more than $5,600 between what they were paid by the in My wife got into a total loss and needed to get a new Lexus. We did lease one but LEXUS owes us more than $5,600 between what they were paid by the insurance and what my payoff amount was. It has been 2 months since they received payment from my insurance company but have still not forwarded me my $5,600. Calling Lexus Financial is an absolute nightmare. They always promise everything but never deliver. Hold times when calling exceed 40 minutes!! DON'T BUY LEXUS. More

Worst experience If you want to hear about how Lexus screwed me over by ruining my credit, taking a loan out in my name more than what was needed (without my knowing), If you want to hear about how Lexus screwed me over by ruining my credit, taking a loan out in my name more than what was needed (without my knowing), has advised me to get my car REPOED, and still has not done anything to help me, read below. My lease expired in July so I decided to walk into the dealership to purchase my car. I made this transaction on July 10. Five days later, I was charged a car payment from Lexus Financial - my last car payment was made in June. They were not supposed to take out another payment so I decided to cancel the transaction through my bank. That entire week Lexus Financial was blowing up my cell and another phone number that I have specifically told them 10000 times they can no longer call. They were leaving me messages stating that my account was past due and that I needed to return my vehicle. This did not make any sense to me since I had already purchased my car. I called Lexus Financial and they informed me that Jim Falk Lexus had not informed them that I purchased my car and because of this my account stated past due. I reached out to Jim Falk to let them know of my concerns and they told me they would take care of it - they did not. A week later, Lexus Financial called and told me that it is time to return my leased vehicle. I reached out to Jim Falk AGAIN, and I was told it would be taken care of. Another two weeks pass, and guess what? Not only did Lexus Financial call AGAIN, but they had taken another car payment. This transaction was then reversed by my bank for the second time. Lexus Financial left me a message stating my account was two months past due and I am going way beyond my lease agreement and I need to return my car. So that, I did, or at least attempted to. I went back to Jim Falk Lexus (this being my third time there in a month) and asked to speak with the sales manager. I waited about an hour to be helped. I stated all my concerns and that I was tired of dealing with this and would like to return my vehicle. JOHN KIM stated "Lexus is still calling you because they didn't know you bought your car, don't worry you can keep it." (Mind you this is a month later) Me, not trusting that they would take care of it considering they've told me 3 times it's been taken care of, I stated I would like to return the vehicle. I am done dealing with Lexus. John Kim then told me, "Well if you don't want the car, just leave it parked on the street. Someone will come get it." ????? I did not comprehend so again he tried to make himself a little more clear, "Just empty you car and leave the car on the street, either someone from here or wherever will come take the car." ???? Still did not understand how this was my solution. He again said, " LEAVE THE CAR ON THE STREET AND SOMEONE WILL TAKE IT, IT'S CALLED REPO!" He advised me to have my car repossessed! I left Jim Falk furious! And that day, I decided to get some advice from a lawyer. She informed me that I had a pretty solid case - and then we digged deeper. I later found out that my buy out went from $17,000 to $29,000. They charged me all these extra packages without my knowledge! I then called and was somewhat helped by Joey. He told me I can come down to Lexus and he will deduct some of these packages. They have still not all been deducted. I have been calling and leaving him voicemails and he has not gotten back to me. It is now September and I am still waiting to be helped. This by far has to have been the WORST customer service/ deal experience I have ever experienced. DO NOT GO HERE! More

Racist Manager Made Us Feel Unwelcome Please read this -- several of the last few reviews have consistently been 1-Star, and there is a very valid reason for this. We came by to look Please read this -- several of the last few reviews have consistently been 1-Star, and there is a very valid reason for this. We came by to look at a few cars, and we were ready to buy that day. The sales manager, Kaalan Day (KD) met with us to negotiate after we test drove a car. He started off by noting how "physically small" we were, and then profiled us because of my tattoos. He even went as far as to make several unsavory racial comments that we found overwhelmingly offensive. At this point, we left. Nobody deserves to be treated like this. Although KD probably believes he comes across as a "smooth talking, cool, and funny" guy, he's actually a pathetic excuse of a human, let alone, "manager". He's the archetypal unscrupulous car salesman who exudes sliminess and thinks he can talk you into doing anything. I felt so physically dirty after talking to him that I wanted to take a shower. We've been trying to call in and complain to upper management, but whoever answers the phone has been transferring our calls to phone lines that don't exist. I think management is trying to keep all of this quiet. We're in the process of escalating this issue to Lexus corporate. Do yourself a favor, and listen to all of these bad reviews. There are plenty of better Lexus dealerships in Southern California. Don't go here. More

Same car double sales Stay away from this dealership i leased car from them asked to keep it for a few days salesman said no problem Then they sold this car to someone else Stay away from this dealership i leased car from them asked to keep it for a few days salesman said no problem Then they sold this car to someone else manager don’t return phone call More

A Luxury Car Dealership with a Used Car Salesman Culture I just purchased a new Lexus RX 450h from Jim Falk. The sales experience was slow and the battery failed on the first day - not a big deal - but a gl I just purchased a new Lexus RX 450h from Jim Falk. The sales experience was slow and the battery failed on the first day - not a big deal - but a glimpse at how little QC they have on checking their cars before releasing them to customers. I just completed getting the first 5K mile service on my new car. The check-in experience was slimy. The service, which is supposed to be free, cost $239.00 - the first time I've ever had a charge for the first service on a new car. When I brought the car in, the CSR went through a list of five or six optional and chargeable items that I didn't need and said I might need an alignment because the left rear wheel rim had scratches from hitting the curve. (The rear wheel requires alignment?) Sure enough, when I went to pick up my car, they said a $229 alignment was required and charged $1.29 for window cleaning fluid. The free car wash looked like a free car wash. The windshield had spots and the car body looked like it had been rinsed but not washed or dried. In summary, my experience at Jim Falk is that they want to look good - they frequently asked me to provide great ratings for them - but they're preoccupied with upselling and nickel and diming. They don't have a quality customer service culture. I have owned Lexus vehicles for more than 25 years. The last purchase was through Santa Monica Lexus. I have had my car serviced at Glendale Lexus, which has always provided excellent customer service but is not close to home. In the future, I'll drive further to get proper customer service. More

Unorganized and dishonest November 2018 traded in 2012 rx for used 2116rx After 6 weeks and no regestration or title had arrived I did an online check with dmv and it shows the November 2018 traded in 2012 rx for used 2116rx After 6 weeks and no regestration or title had arrived I did an online check with dmv and it shows the 2012 was still in my name and the 2016 was not in my name. Numerous calls to dealer ship and not a single call back . After a three hour dmv visit I learned that the dealership turned in an incorrect mail address and neglected to turn in a release of interest on my trade in and they had incorrect license plates on the 2016! Jim fall Lexus reported to Lexus Corp and car fax that the 2016 had a 15k service (OIL CHANGE) the oil was not changed in fact the filter housing was over tightened so much that it had to b removed with an impact driver and replaced at my expense!!! This was my second purchase from JF Lexus there won’t be a third! More

Lies, deception and dishonesty describes Jim Falk Lexus Lies, deception and dishonesty are a few of the words that come to mind when recollecting my experience at Jim Faulk Lexus this past Monday 2/4/19. I Lies, deception and dishonesty are a few of the words that come to mind when recollecting my experience at Jim Faulk Lexus this past Monday 2/4/19. I waited a few days to write this review to see if Jim Falk Lexus would call me to try to remedy the situation. This is a long review but I recommend you read this before buying a Lexus from Jim Falk so this doesn’t happen to you. This all started when I found out I needed new tires on my Lexus RX450h. I called the Lexus dealership seeing if I needed the same brand tire per my lease agreement, and was greeted by a salesperson by the name of Fredi. I had 6 months left on my 3 year lease, with only 15k miles on it and she informed me that I was eligible for a lease upgrade and they would waive the fee for tire replacement and some other scratches I had on my car. She was very excited to take my car back she said this was a golden nugget I was sitting on with such low mileage that they could easily resell for a profit. I told her that I was only interested in doing this if I could “swap keys” for a new lease, meaning absolutely no other costs associated and I could pay the exact same monthly payment. I had 2 previous leases through Jim Falk Lexus, and the last time I upgraded my lease, it was as simple as just swapping keys, meaning no money down, and I got the same exact vehicle with the same features for the same monthly payment. She completely assured me that it would be as simple as swapping keys and to come into the dealership today to upgrade the lease. I also mentioned to her how I had a DMV appointment schedule today because of an error with my registration payment not being received by the DMV, and she told me that they had a DMV representative that works on-site and she would handle all that so just cancel my appointment (which took me a month to get). This looked like a great proposition on the outside, as I could fix all these car problems I was having through renewing my lease. I even cancelled clients and my fiancé rescheduled work just to make this happen. Fast forward a few hours later, and I meet Ari, the salesperson who Fredi referred over to me to test drive the new Lexus RX450H. First red flag I should have caught on to was when we started talking about football and I disclosed I was a Patriots fan, was that he said he was also rooting for the Pats even thought he was from California. Everyone from California and New York knows that it’s practically sacrilegious in the sports world to root for a Boston team if you’re from one of those states, and vice-versa! The test-drive goes well, and afterwards I noticed they had a new “L” model which was 4.5” longer and asked about pricing on that. Fredi then comes over and introduces herself, telling me there was no way I can get the RX450H for the $600/month I’m currently paying, and I would have to pay over $700/month for that car. WHAT!? The whole conversation on the phone was exactly for this!! She then tells me I can have a stripped down RX450H for that price OR presents to me an option for last year’s 2018 “L” model that is fully loaded for an extra $60 / month. I told them that this was completely unacceptable as Fredi outright lied to me on the phone just to get me into the dealership. Several hours have passed at this point. I’m getting really hungry and upset. They then come back to me and tell me if I put down a $5k security deposit I can pay $625 / month. UM NO. I renegotiate and tell them I’ll put down $1,500 security deposit and can’t do a dollar over $625. keep in mind I am now downgraded from a 450 Hybrid, to a 350 L. Fredi then informs me to go test drive the car with Ari, and when I get back she is nowhere in sight. Ari then starts negotiating with me, and tells me they can do $640/month with a $2k security deposit, and drive-off fees (first month + registration). I tell them $625 w/ $2k security deposit, and drive-off is my final offer and if they can’t do it then I’ll just go get my new tires and call it a day. Ari takes a moment to speak with a manager, then comes back with his hand out and tells me we have a deal. 5 hours later, and hungry beyond words, we finally have a deal (so I thought). It’s 8pm at this point and we decide to order take-out for for all of us while we process the paperwork. I call up Cafe Gratitude and order dinner for us all, including Ari who gives me his order. Ari brings out all the paperwork, takes both our licenses, has us sign several pages of documents, and then shows us a price breakdown form which lists the costs of everything, and in the middle of it I see a $900 acquisition fee! I tell him this is once again unacceptable and if this can’t be waived I need to leave. Another 15 minutes later he comes back and tells me we have a deal and we are good to go. Thank the lord (so I thought). After we finish up signing all the paperwork, the finance guy comes over and starts circling numbers on the page, saying this goes here and this is gonna go there, and then circles $2,000, on top of my first month payment and registration and says this is what I need to pay in order to make the deal work. We’re looking at over $3,500 at this point. I look at Ari and say “Oh no Ari, please make this stop. I can’t do this anymore”. Ari walks away, and then finance gives me with a cold stare. I tell him there’s no way I’m paying that extra fee as I’ve already compromised tremendously from the original promise Fredi gave me, losing the hybrid feature, downsizing my engine, and agreeing to pay $25 extra / month with a $2k deposit. The finance guy puts his hand out and says sorry no deal. My fiancé and I look at ourself and say “What the F just happened.” Neither Fredi nor Ari are around to say anything and have left the office. 6 hours of my day completely wasted, work for both of us cancelled, DMV appointment missed, and now I have to go pay for the car salesman’s dinner. WOW! I can only imagine what the sales manager said the next day when he sees signed paperwork for a lease with the deal not being closed. Unless Lexus comes back to me with the deal of a lifetime at this point, apologizing up-and-down, that car company is dead to me. What uncompassionate, lying crooks they are. ZERO customer loyalty to someone who had 2 Lexus vehicles prior. Buyers beware, these sales reps will deceive you to their grave to defeat you! More