Jim Falk Lexus of Beverly Hills

service on ES300h fast and prompt experience was excellent overall. check in was a little delayed by training of new employee. facility is very nice. glad they cou fast and prompt experience was excellent overall. check in was a little delayed by training of new employee. facility is very nice. glad they could take me on short notice More

Lesser of evils Based on my preowned car buying experience this past month, all dealerships are evil. All car sales people lie. My experience at Jim Falk was essentia Based on my preowned car buying experience this past month, all dealerships are evil. All car sales people lie. My experience at Jim Falk was essentially the lesser of evils. It wasn’t a good experience. The rental car they promised to return to Enterprise has yet to be found 36 hours later, and they refuse to respond to any of my inquiries. Lastly, it took them four hours to get me out the door after I agreed to purchase a car. More

Amazing Customer Service! I was warmly greeted by Marlin as soon as I walked in and even though I didn't have a prior appointment, within a few short minutes, she arranged for I was warmly greeted by Marlin as soon as I walked in and even though I didn't have a prior appointment, within a few short minutes, she arranged for me to test drive the car I had come to see. She shared details of the 3 cars they had in their inventory and patiently went over the differences. She then connected me with one of the sales managers (Angard). I had to wait quite some time to meet with the manager but in the end it all worked out. Angard worked with me on the numbers and offered me the deal I was ready to make and I walked out with the car I am now loving! The RC 300 FSport package :) The whole process took about 4 hours but Marlin made the wait less irritating by ordering 🍕 😃 More

Great Service Good service but didn’t have loaner ready when promised, also second time car wasn’t washed while I witnessed other customers get wash. Thanks Good service but didn’t have loaner ready when promised, also second time car wasn’t washed while I witnessed other customers get wash. Thanks More

Angel Vasquez is smart well-mannered trustworthy available...I appreciate and admire his caring and his kindness...he is certainly as good as it gets! is smart well-mannered trustworthy available...I appreciate and admire his caring and his kindness...he is certainly as good as it gets! More

Exceptional Service Freddy at Jim Falk Lexus makes it so easy for me to keep my car safe and running. Exceptional service! What else can I say? Thank you. Freddy at Jim Falk Lexus makes it so easy for me to keep my car safe and running. Exceptional service! What else can I say? Thank you. More

Service Martha Gomez , Freddy Hall and staff were awesome. I had an appointment, was taken on time and the wait time was great. I am extremely satisfied with Martha Gomez , Freddy Hall and staff were awesome. I had an appointment, was taken on time and the wait time was great. I am extremely satisfied with care I receive. More

Recent service of my ES 340 Great service. Always easy to work with. Eddy Chavarria is patient and persists until he finds the problem and then solves it. He is excellent. Great service. Always easy to work with. Eddy Chavarria is patient and persists until he finds the problem and then solves it. He is excellent. More

Took my NX 200 for service and got a new NX 300h lease! Great service overall. Angel took in my old car for service and did wonderfully. As I was waiting, AZ called about my interest in a new lease and that Great service overall. Angel took in my old car for service and did wonderfully. As I was waiting, AZ called about my interest in a new lease and that's when i went to the dealership and met with Juanito and his team. Juanito was very thorough and explained all the features of the car. Was very attentive and a pleasure to talk to and work with. My overall experience was great. It took a long time for paperwork, etc. but that is usual in the car buying process. More

Professional, Efficient, Warm and Friendly At Jim Falk Lexus of Beverly Hills, I had the pleasure of working with Bill Phelps along with Bianca, Sam and Elisa Marie for the lease of my new 2018 At Jim Falk Lexus of Beverly Hills, I had the pleasure of working with Bill Phelps along with Bianca, Sam and Elisa Marie for the lease of my new 2018 Lexus. All were professional and personable, additionally they were helpful and patient with me. It was such a pleasurable experience from the valet attendant to the moment I walked in the showroom, everyone on staff were extremely friendly with a wonderful energy about them. More