Jim Falk Motors of Maui

Excellent service Ryan at service desk was very engaged with me as well as other customers. he was also accurate with billing estimate and service timing estimate. Ryan at service desk was very engaged with me as well as other customers. he was also accurate with billing estimate and service timing estimate. More

Inconsiderate! In for service, truck returned very muddy, scratched with paint chipped. Service tech stated, yeah, it’s a mud hole back there! Loose change skimmed f In for service, truck returned very muddy, scratched with paint chipped. Service tech stated, yeah, it’s a mud hole back there! Loose change skimmed from ash tray. This dealer has a poor reputation in the community, but if you like GM vehicles, there is no other choice! This company has a high rate of employee turnover, this tells you a lot about the owner, Jim Faulk, Very disappointed! More

Sean deals with mess from former employee Ron Sean did the best he could to make amends on a service gone bad from former employee Ron. In my opinion Nissan Maui owes me a refund for the first bot Sean did the best he could to make amends on a service gone bad from former employee Ron. In my opinion Nissan Maui owes me a refund for the first botched up service! Nissan Maui in my opinion lacks core value of integrity and apparently has no shame to overcharge and charge again for their mistakes. More

Very happy with the service!! Rohel displayed excellent costumer service & went out of his way to give me the best deal possible!! He has it going on!! I would highly recomend anyone that needs a new c costumer service & went out of his way to give me the best deal possible!! He has it going on!! I would highly recomend anyone that needs a new car or truck to go down to Jim Falk motors & check them out for the best deals in town. Thank you Rohal!!👍😀 More

Emergency Service - Mahalo Ryan! Emergencies happen and Ryan was a rockstar in assisting us. He was resourceful, knowledgeable and ultimately what we all like at the dealership...FAST Emergencies happen and Ryan was a rockstar in assisting us. He was resourceful, knowledgeable and ultimately what we all like at the dealership...FAST! The customer service we were provided with was nothing short of amazing...the GM was even giving out Apples to waiting customers. Such a small gesture but really felt like I was being valued and cared for. More

Deposited check before authorized After deciding to purchase the new Hyundai, we were surprised when the cost was increased nearly $4,000.00 above the visible sticker price. The financ After deciding to purchase the new Hyundai, we were surprised when the cost was increased nearly $4,000.00 above the visible sticker price. The financial rep advised us that it was due to "Dealer Prep" costs. We decided to go ahead and purchase the car anyway but advised the financial rep that our checking account would need a transfer of funds for us to complete the purchase, Both he and the salesman told us that was not a problem and they would hold the check until we called and advised them the funds were available. To accommodate that action, we were required to sign a loan agreement that they told us would be shredded as soon as our check cleared the bank. Less than 24 hours later, I was advised by my bank that our checking account was over $7,000.00 underfunded because our check had been deposited. This created a financial emergency and I had to transfer additional funds immediately. The follow up apologies from Jim Falk Motors was almost laughable. The first caller said he was sorry for the mistake and offered me free detailing when I came in. The second caller wasn't much better as he offered free service for the first year; something I had already paid for and was included in our contract. Since then, I have been notified by the credit rating company that my FICO has dropped by 11 points. All of this is why the one star rating. I would place a negative sign if I could. PS: the mid level ratings for Jesse and Gonzalo is due to their not keeping their word about holding our check and the cavalier attitude about the increased costs for Dealer Prep. PPS: Hyundai is not listed for vehicle purchased. More

Pleasant experience Joe, really knew his stuff..he was able to answer all our questions sometimes before we. Asked them..found the vehicle we wanted and purchased it. Joe, really knew his stuff..he was able to answer all our questions sometimes before we. Asked them..found the vehicle we wanted and purchased it. More

Ryan Westberg is always very accommodating and makes sure my car is done in a timely manner. He always, all the time, works well with me. I also appreciate the shuttle driver and the convenience. my car is done in a timely manner. He always, all the time, works well with me. I also appreciate the shuttle driver and the convenience. More

Ryan is awesome. He has been our service advisor for the past 5 years and he’s the BEST. I recommend him for all your service needs. past 5 years and he’s the BEST. I recommend him for all your service needs. More

Excellent customer service by service person at the front desk named Grant Lord. Thank you for your friendly and caring customer service. Highly recommended. I appreciated. desk named Grant Lord. Thank you for your friendly and caring customer service. Highly recommended. I appreciated. More