Jim Falk Motors of Maui

Charge “customer pay shop charge for repair order” GM needs to review the $2.00 customer paperwork charge. I went in for a safety check for the state of Hawaii yearly check and on my bill you charged GM needs to review the $2.00 customer paperwork charge. I went in for a safety check for the state of Hawaii yearly check and on my bill you charged me a $2,00 customer paperwork charge. This may not seem like a big deal, $2,00 but it is, as it indicates that you also charge the customer for other frivolous charges. This $2.00 charge is certainly affecting the way I feel about GM service. This is influencing my decision on whether to lease or buy again from this dealership. On the mainland there are many choices but here there is only one and they can certainly charge whatever they want because of no competition. Not like that in the real world. I hope that this review is seriously read by upper management who make these decisions to charge the customer. I am from Detroit and I have seen a whole lifetime of good and shady dealerships.. More

Great customer service Ryan Westberg, Nissan Service Advisor was attentive and flexible to providing me with the routine service on my 2018 Nissan Frontier. I appreciate th Ryan Westberg, Nissan Service Advisor was attentive and flexible to providing me with the routine service on my 2018 Nissan Frontier. I appreciate the reminders received on my cell phone which helps me in our busy schedule. The shuttle service provided to and from work by Richard was also a prompt and pleasant experience. More

Always always GREATEST of Service Caring for a vehicle is important and the GM Staff definitely cares. Rick Kealoha-Jacobson is my service advisor and keeps me updated with the progres Caring for a vehicle is important and the GM Staff definitely cares. Rick Kealoha-Jacobson is my service advisor and keeps me updated with the progress of the vehicle. I am so Thankful to you guys for keeping my vehicle happy and safe on the Maui Roads. Mahalo Nui loa More

Disappointed with the service department They had not laid bottom of floor with paper. My mats have BLACK BOOTS MARKS. I had to ask again, where’s the information you all write on my window f They had not laid bottom of floor with paper. My mats have BLACK BOOTS MARKS. I had to ask again, where’s the information you all write on my window for next service?? My car was parked due to not having enough parking and I feel my car could have been hit. More

Wasn't notified on changes that we needed.. I wasn't notified on changes that was needed, I requested 1 wipers n they replaced all. It was costly n I could have done it on my own. I wasn't notified on changes that was needed, I requested 1 wipers n they replaced all. It was costly n I could have done it on my own. More

Service Dept Friendly & helpful I’ve had a couple Nissans over the years and always had them serviced at Jim Falk. The service guys and shuttle driver are all friendly and helpful. I’ve had a couple Nissans over the years and always had them serviced at Jim Falk. The service guys and shuttle driver are all friendly and helpful. More

Waiting Room for Service maintenance check The waiting room was comfortable, nice big TV, coffees and treats. Courtesy car service available and friendly. I thought my car maintenace service The waiting room was comfortable, nice big TV, coffees and treats. Courtesy car service available and friendly. I thought my car maintenace service took too long 8:30 to 2:00pm for just an oil change and a few minor fixes. My complimentary car wash was forgotten! More

Great Service Chris Garces at the dealership was real helpful in helping me get my first car. I would reccomend all my friends on maui to visit Jim Falk Motors of m Chris Garces at the dealership was real helpful in helping me get my first car. I would reccomend all my friends on maui to visit Jim Falk Motors of maui. More