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Jim Falk Motors of Maui
Kahului, HI
833 Reviews
Friendly, local, low pressure car buying experience at Maui's largest automotive group. Shop all the brands in one stop - Nissan, Chevrolet, Hyundai, Buick, Cadillac, GMC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 833 reviews
June 21, 2019
Nick has been the best service guy for my Hyundai. Nick is awesome. I have been purchasing and servicing with Jim falk for probably 20 years now. Nick by far is the best ever. He redeemed my faith a li Nick is awesome. I have been purchasing and servicing with Jim falk for probably 20 years now. Nick by far is the best ever. He redeemed my faith a little . More
by britsrock
Verified CustomerEmployees Worked With
Nicholas
Helpful June 20, 2019
They don’t seem to care about their customers I purchased a 2017 Chevrolet Colorado Z71 in June of 2017. Once the truck hit around 1,000 miles it’s been nothing but issues and the dealership write I purchased a 2017 Chevrolet Colorado Z71 in June of 2017. Once the truck hit around 1,000 miles it’s been nothing but issues and the dealership writes them off as normal instead of fixing the issue. My trucks brakes squeak when the brakes are applied and you go over a bump, they said this is normal. I just reached 52,000 miles and my catalytic converter had to be replaced 3 times, my converter had to be replaced, and a sensor had to be replaced. I’ve owned Fords and Dodges and never had an issue till I bought a Chevy. Chevy has lost me as a customer, which is sad because I’m looking to upgrade to a full size truck. I won’t purchase a vehicle from a dealership with Jim Falks name on it with how my experience has gone. More
by RINGEISEN85
Employees Worked With
June 20, 2019
MY GENESIS LOVES THIS PLACE My recent service visit was going to be a long wait and I knew it. The staff kept me well informed, the coffee is great, the nearby lunch place was sh My recent service visit was going to be a long wait and I knew it. The staff kept me well informed, the coffee is great, the nearby lunch place was shown to me and it was great also. Rich Pearson (Hyundai guy) is a class act. Thanks for great Service JIM FALK HYUNDAI Brian Egan, Lahaina, HI More
by BrIANEGAN24
Employees Worked With
RICH PEARSON. SERVICE FOR HYUNDAI----same scores, Neal Drewry, Joe Aguinaldo
June 20, 2019
Great Service I received great customer service while my car was getting serviced. The service department was very busy and the wait was long but it was ok. I know I received great customer service while my car was getting serviced. The service department was very busy and the wait was long but it was ok. I know how hard it is to work short staffed. Everyone did a great job. More
by CATHERINEFCHASE
Employees Worked With
Ryan Westberg
June 20, 2019
OK, if you can afford it. The service is excellent and the staff are all very supportive. I just wish your services did not cost so much. I'm thinking of looking to see if Ma The service is excellent and the staff are all very supportive. I just wish your services did not cost so much. I'm thinking of looking to see if Maui has outfits like OilChangers or JiffyLube because I'm sure that their services are not only guaranteed but a log less costly. My predicted costs to change fluids on my next visit to Jim Faulk will be a whopping $1,100.00 ????? WOW!!! More
by PAULONMAUI
Employees Worked With
Uncetain about names.
June 20, 2019
coil (for the sparkplugs) replacement As fare as quality of work is concerned I am very satisfied. However, the work done was exceptionally expensive this time around. $430 for 2 coil re As fare as quality of work is concerned I am very satisfied. However, the work done was exceptionally expensive this time around. $430 for 2 coil replacements is a little over the top (you can get brand new OEM coils for $45 each and the time to replace them can't take more than 20 minutes. More
by TNIEMI
Employees Worked With
Richard (service)
June 20, 2019
Great service...professional and courtepus!! Have been a customer of Nissan for many years! Great service! Many thanks to Ryan in the service dept! He is professional, courteous, and very custo Have been a customer of Nissan for many years! Great service! Many thanks to Ryan in the service dept! He is professional, courteous, and very customer oriented. Mahalo Ryan!! More
by KMMERF
Employees Worked With
Ryan....Service dept.
June 20, 2019
Happy with my new car! I really don't have an opinion about Jim Falk Motors in general, but I know that my sales person, Theresa Kapaku-Marler did a great job informing us a I really don't have an opinion about Jim Falk Motors in general, but I know that my sales person, Theresa Kapaku-Marler did a great job informing us about the vehicle we were interested in. She was very knowledgeable and helpful. Btw, we bought a new Hyundai, but it isn't available as a selection under Sales(New). I selected Sales (Used) so Theresa could get the rating she deserves. More
by KEITH.RIVERA
Employees Worked With
Theresa Kapaku - Marler
June 20, 2019
Service Always friendly and helpful. They checked me in quick and called when done. Car was washed and clean. Let me know what might need repair in the future Always friendly and helpful. They checked me in quick and called when done. Car was washed and clean. Let me know what might need repair in the future. More
by DECABOO
Employees Worked With
Ryan Gallante
June 20, 2019
I really appreciate the care Sean provide. I have been a little apprehensive about coming to the dealership for work. My last visit did not go as well as one would hope. So when I arrived I w I have been a little apprehensive about coming to the dealership for work. My last visit did not go as well as one would hope. So when I arrived I was greeted by Sean pleasantly he explained work that I needed and work that I may need in the future. It gave me that feeling of trust and commitment to service and now I am a customer for life. My family is also a Nissan customer for life. Please continue to employ those with great customer service and non pushy sales tactics. More
by Noe123
Employees Worked With
Sean Askew
