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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,159 Reviews

2,159 Reviews of Jim Hudson Lexus - Service Center

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May 21, 2025

Excellent customer service. Danny was very helpful and courteous.He made our visit very pleasant. More

by Shorty67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Customer service friendly. I Love the video of the car inspection, because it was thorough. I did not have to wait extremely long. Although they did not vacuum the inside of my More

by glorialbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
May 20, 2025 -

Jim Hudson Lexus responded

Gloria, we're delighted to hear that you enjoyed the video inspection and received prompt service at Jim Hudson Lexus of Columbia. We appreciate your feedback about the vacuuming and are glad our team addressed it right away. Thanks for choosing us!

May 20, 2025

Thank you for the courtesy washes. I also had a flat...Jarred and the service department was amazing. The updated video clips of the progress is a bonus! A PROUD RX 350L Lexus o More

by Neece'
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that Jarred and our service department provided you with excellent support at Jim Hudson Lexus of Columbia. It's great to know the courtesy washes and video updates added value to your experience. Enjoy every moment in your RX 350L!

May 17, 2025

Always a pleasure just to sit and communicate with Deanna. She takes her job seriously and in my opinion does a great job. I told her she need to be commended for the great work she is doing. More

by edwards.francine1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Jim Hudson Lexus responded

It's wonderful to hear that Deanna made such a positive impression during your visit to Jim Hudson Lexus of Columbia, Francine. We appreciate the feedback and will make sure she receives the recognition she deserves for her hard work!

May 15, 2025

Service was scheduled and completed in a timely manner. Melvin took care of everything for me. More

by BirdieGirl58$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Jim Hudson Lexus responded

We really appreciate your feedback! Thank you for supporting Melvin and Jim Hudson Lexus of Columbia.

May 10, 2025

It’s always a pleasure to schedule my vehicle for service through Mr Alston. He makes you feel right at home and he has excellent customer service. More

by godsproprtee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that Mr. Alston made your service experience at Jim Hudson Lexus of Columbia so welcoming and enjoyable! Thank you for sharing such positive feedback about his excellent customer service.

May 09, 2025

This dealership thoroughly checks your car and lets you know if there are any issues or upcoming maintenance issues to expect in the future. The prices for upcoming maintenance is given so you can prepare More

by LDi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ
May 12, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that you appreciate the thorough service and transparency provided by Jim Hudson Lexus of Columbia. Keeping your car in top condition is our priority, and we're glad we could assist with future maintenance planning!

May 08, 2025

Mr. Due always provide excellent customer service each visit and ensures I am thoroughly informed.. Thanks More

by Jbass29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that Due consistently provides you with excellent service at Jim Hudson Lexus of Columbia! Thank you for sharing your experience with us.

May 02, 2025

I appreciate the thorough inspection. The receptionists need better training for scheduling appointments. I was there for FOUR hours. A courtesy car was never offered to me. There were pl More

by Sandy Rinzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Jim Hudson Lexus responded

Sandy, thank you for your feedback. We're glad to hear the inspection was thorough at Jim Hudson Lexus of Columbia, but we're sorry about the scheduling and courtesy car issues. We'll address these concerns with our team to improve future experiences.

April 30, 2025

Since purchase of my Lexus in 2023, Jim Hudson Lexus has been a smooth and reliable dealership to go to for upkeep of my car. I’ve been completely satisfied every time I have been. More

by rachel.parker12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Jim Hudson Lexus responded

Rachel, we're delighted to hear that your experiences with Jim Hudson Lexus of Columbia have been smooth and satisfying since purchasing your car. Thank you for trusting us with the upkeep of your Lexus!

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