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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,186 Reviews

2,186 Reviews of Jim Hudson Lexus - Service Center

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June 17, 2025

Great service, as always with Shaun Crosier. He is always courteous and professional and takes the hassle out of having your car serviced. More

by christybpollock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Jim Hudson Lexus responded

Christy, we're delighted to hear that Shaun consistently provides you with hassle-free service at Jim Hudson Lexus of Columbia. Thank you for your kind words and continued trust in our team!

June 16, 2025

My experience at Jim Hudson was excellent. Mr. Alston assisted me for my service check and it was an awesome experience. I always request him because he is always personable and engaging. He g More

by glover_doris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that our team provided you with such an excellent experience at Jim Hudson Lexus of Columbia! It's wonderful to know he consistently goes above and beyond for our customers. Thank you for your recommendation, and we look forward to serving you again soon!

June 15, 2025

Everyone was courteous, professional and prompt! Service Advisor was great, knowledgeable, and kept me updated. More

by Molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Jim Hudson Lexus responded

Molly, we're delighted to hear that our team at Jim Hudson Lexus of Columbia provided you with courteous and professional service. Thank you for sharing your experience!

June 15, 2025

Deanna continues to be an outstanding service advisor. I would not want to work with anybody else! More

by dmitchelljd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Jim Hudson Lexus responded

Thanks for the kind words for Deanna. The Jim Hudson Lexus of Columbia team is here to help with all of your future automotive needs!

June 14, 2025

Jim Hudson is great! Shaun Crosier is my preferred service representative. He is the best! More

by sawalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Bowers and Alex Miller
Jun 14, 2025 -

sawalters responded

Jim Hudson’s customer services and representatives are outstanding! The team members including Cody Bowers who checked me in, my service representative, Shaun Crosier and my certified technician, Alex Miller provided excellent customer service. Cody and Shaun are always courteous, informative and pleasant.

Jun 16, 2025 -

Jim Hudson Lexus responded

Thank you for your confidence in our team at Jim Hudson Lexus of Columbia! We appreciate your kind words and support. See you next time!

June 13, 2025

Our service advisor, Deanna, made sure that our vehicle received excellent care and service. This dealer’s service, waiting, and sales areas are all kept in excellent condition for customers and workers. More

by Cmhshell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Jim Hudson Lexus responded

Thank you for sharing such positive feedback about your experience at Jim Hudson Lexus of Columbia! We're delighted to hear that Deanna and the team provided excellent service and maintained a welcoming environment. We look forward to seeing you again soon!

June 10, 2025

Excellent service was provided by Deanna. Very knowledgeable about her job. I will recommend her anytime. More

by emmanwori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Jim Hudson Lexus responded

Thank you for the glowing review! We're delighted to hear Deanna provided excellent service at Jim Hudson Lexus of Columbia. We appreciate your recommendation and look forward to serving you again!

June 10, 2025

The people are very helpful and considerate of customers’ time. I was updated frequently on the status of the servicing. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Jim Hudson Lexus responded

Ben, we're delighted to hear that our team at Jim Hudson Lexus of Columbia kept you informed and respected your time. Thanks for sharing your experience!

June 10, 2025

Excellent service! Melvin kept me updated on the service progress and everyone was so friendly! More

by Tw1nk12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Jim Hudson Lexus responded

Thank you for being such a great customer of Jim Hudson Lexus of Columbia! Melvin will appreciate the shout-out!

June 08, 2025

Technician video and detailing the service was awesome, but the service writer or manager did not seem to know if we had extended warranty or not pertaining to the vehicle almost cost us extra funds withou More

by Jaydiesel
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Goodman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Jim Hudson Lexus responded

Jay, thanks for sharing your experience with us at Jim Hudson Lexus of Columbia. We're glad to hear you enjoyed the technician's video and detailing service! We appreciate your feedback regarding communication about warranties and will work on improving this aspect. Your insights are valuable in helping us enhance our customer service!

Jun 09, 2025 -

Jaydiesel responded

Thank you for all you guys do

Jun 09, 2025 -

Jaydiesel responded

Thank you for all you guys do

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