Jim Hudson Lexus - Service Center

Truly a great team! This dealership continues to impress me with the outstanding service and pride. We always feel welcomed and cared for every visit. Thank you for care This dealership continues to impress me with the outstanding service and pride. We always feel welcomed and cared for every visit. Thank you for care and support. More

Excellent Service for 15000 Check! This was an opportunity to get my 15000 mile service done on my 2017 Lexus when a schedule opening occurred on short notice on a Friday morning. A la This was an opportunity to get my 15000 mile service done on my 2017 Lexus when a schedule opening occurred on short notice on a Friday morning. A lady by the name of Ashley helped me get an appointment for two hours later, just after lunch. I arrived on time, the service representative, Daniel Weih took great care of me, had the paperwork filled out quickly and promised me the service should take about 1 & 1/2 hours, which proved to be very accurate. There was a quiet place in the waiting room, where I was able to get some work or reading done. The service was done just as promised, the staff was very prompt & able to get me on my way in short order. An excellent experience, as always, with Jim Hudson Lexus. An outstanding dealership. I've been doing business with this dealership for almost 20 years - outstanding quality & folks to work with! More

Excellent It was a good experience with the service I receive thank you.I will recommend my friend and to this delarship again thank you and again thank you. It was a good experience with the service I receive thank you.I will recommend my friend and to this delarship again thank you and again thank you. More

Personal attention Unlike many dealerships, this one actually shows you that they appreciate you and your business. Not just lip service, but personal customized servic Unlike many dealerships, this one actually shows you that they appreciate you and your business. Not just lip service, but personal customized service for your individual needs. They made me feel special. More

My ES350 service Melvin Alston was my service consultant and he exhibited a customer focused attitude. I arrived early for my appointment and Melvin processed me in a Melvin Alston was my service consultant and he exhibited a customer focused attitude. I arrived early for my appointment and Melvin processed me in ahead of the 7am opening - I really appreciated that. I explained some issues with my ES350 and Melvin recommended a wheel alignment and now my 2011 rides as good as the first day I purchased it. He didn't give me the feeling he was trying to sell me something I didn't need. During the inspection, the Technician found a nail in my tire and Melvin sent me a video of the damage. I thought that was sooooo cool and professional. During my conversation with Melvin, I expressed a desire to own a BMW as my next car but after talking with him, I was convinced to stay with Lexus because he was expressing some of the exact cons others have expressed. VERY GOOD SERVICE!!!! More

Great visit The addition of messaging and video updates during the service is out of this world!!!! it is a great innovation and I was pleased to be updated while The addition of messaging and video updates during the service is out of this world!!!! it is a great innovation and I was pleased to be updated while waiting. More

Always excellent I had an appointment Melvin, but he was very busy. Sam addressed all of my needs and set up my maintenance schedule and kept me informed. Excellent I had an appointment Melvin, but he was very busy. Sam addressed all of my needs and set up my maintenance schedule and kept me informed. Excellent job. Keep up the good service. More

Personalized Service From the time I drove my car into the bay, until I was escorted to my vehicle, I received personalized, high quality service. At Jim Hudson Lexus o From the time I drove my car into the bay, until I was escorted to my vehicle, I received personalized, high quality service. At Jim Hudson Lexus of Columbia, you feel like a valued guest - not a customer. My service rep., Sam, did a great job at meeting my needs, and had several 😁. I also appreciated the added feature of an audio assessment. I felt like I was right there with the maintenance specialist. Thank you Sam! Jim Huson Lexus is privaledge to have you! Til next time, keep up the excellent service! Mirra Cleveland 🤗 More

Excellent Service The service staff was very accommodating and professional. Shannon did an excellent job explaining my options and made recommendations that worked for The service staff was very accommodating and professional. Shannon did an excellent job explaining my options and made recommendations that worked for me. I don't remember the gentleman name that welcomed my wife and I when we arrived, he was very personal and polite. More

The Jim Hudson Lexus Experience I dropped my LS 500 off for service and I must say that my service technician Danil Weih was the most pleasant guy that I have met in a long time. He I dropped my LS 500 off for service and I must say that my service technician Danil Weih was the most pleasant guy that I have met in a long time. He kept me posted with a video of the repairs that were being completed on my vehicle they text messages. That way I was updated throughout the entire repair process. Great service guys!!! More