Jim Hudson Lexus - Service Center

Preventing maintenance The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your vehicle, the refreshments was available in all kind of variety to satisfy your needs. I would continue to take my car to Lexus for maintenance and repair. More

Shannon took the time necessary to explain each part of the service my car needed. She did not ramble off a quick list. she explained what the charges would took the time necessary to explain each part of the service my car needed. She did not ramble off a quick list. she explained what the charges would be for the work. She was knowledgeable, professional, and personable. More

Danny Chupek as usually gave excellent service. Just excellent service from Danny Chupek & always a smile on face. He wants you to feel comfortable & meet all of your needs for the visit. 5 stars Just excellent service from Danny Chupek & always a smile on face. He wants you to feel comfortable & meet all of your needs for the visit. 5 stars More

Great experience! Shannon Stratford was honest and up front from the start of the appointment and they took my car back right away (I had a 10am appointment). The waiti Shannon Stratford was honest and up front from the start of the appointment and they took my car back right away (I had a 10am appointment). The waiting area was comfortable and accommodating as always, and I got a text from Shannon when she had information about my vehicle. Unfortunately the news wasn't great but she was extremely helpful and positive and I look forward to returning to get additional work done on my IS 250. More

Friendly professional service from Shannon. Shannon provides excellent customer service and follows up on concerns promptly. She took the time to carefully explain the results of the inspection Shannon provides excellent customer service and follows up on concerns promptly. She took the time to carefully explain the results of the inspection regarding the tires and brakes. More

Concerned and quick to provide solution. Quick to recommend solution. Kept informed of progress. Made comfortable while waiting. Very easy to deal with and explained all that was done to corr Quick to recommend solution. Kept informed of progress. Made comfortable while waiting. Very easy to deal with and explained all that was done to correct problem. More

Awesome customer service from everyone you deal with I had my car in for it's regular maintenance service. Of course, since it's a Lexus, I never have any problems with it. I just want to be sure every I had my car in for it's regular maintenance service. Of course, since it's a Lexus, I never have any problems with it. I just want to be sure everything continues to run smoothly. Everyone you speak or deal with is extremely friendly and helpful, including the person who makes your appointment and the person that brings your car to the service technician. I use the "valet" service where they come and bring me a loaner and pick up my car which is unbelievably convenient. They update me with text messages or emails and let me know what's going on. I would give them more that 5 stars if I could! More

Excellent service, great communication and timely service. Valets were nice and on time. I was constantly notified of all status updates. The quality of service that I have come to expect from Jim Hu service. Valets were nice and on time. I was constantly notified of all status updates. The quality of service that I have come to expect from Jim Hudson. Thanks! More

Customer Focused Service Service Consultant kept me informed on the status of my car (progress of service) several times during my 3-hour wait. The waiting area continues to Service Consultant kept me informed on the status of my car (progress of service) several times during my 3-hour wait. The waiting area continues to be the best! More

Got me in last minute and completed everything I asked for. Service was slow and took a while for a service rep to get me at the end and my car sat in the bay for quite some time. Beautiful facility. for. Service was slow and took a while for a service rep to get me at the end and my car sat in the bay for quite some time. Beautiful facility. More