Jim Hudson Lexus - Service Center

Sam Mercado Sam went the extra mile to ensure everything from drop off to pick up went smoothly and convenient to my schedule. He did an excellent job! Sam went the extra mile to ensure everything from drop off to pick up went smoothly and convenient to my schedule. He did an excellent job! More

Excellent customer service with this visit We have owned several Lexus vehicles in our family. All were purchased in FL as we only moved to SC 2 years ago. We have not received the level of cus We have owned several Lexus vehicles in our family. All were purchased in FL as we only moved to SC 2 years ago. We have not received the level of customer service at Jim Hudson that we have experienced with other dealerships in the past. My experience with this visit met my expectations. Sam delivered excellent customer service for which I am extremely grateful. More

Above and Beyond in Service I went in to have 50K mile service done and asked about a noise coming from the AC (a problem which they graciously fixed for me before). They needed I went in to have 50K mile service done and asked about a noise coming from the AC (a problem which they graciously fixed for me before). They needed to compare a "control" vehicle but, there were no cars on the lot with my same model year. Not to worry. What does the service manager do? Walks on over to the dealer next door where the owner there has the same car and borrows his to try and help me with my issue. #aboveandbeyond More

Another great experience! I phoned service and was given a same day appointment with no problem. There was an unexpected repair needed that I didn't agree with, but the servic I phoned service and was given a same day appointment with no problem. There was an unexpected repair needed that I didn't agree with, but the service writer and service manager patiently helped me to resolve the car's issue. More

Home Service Picked up my vehicle from home. Serviced it. Returned it the following day. Parked it in the garage. Kimberly Daniels managed the operation for me Picked up my vehicle from home. Serviced it. Returned it the following day. Parked it in the garage. Kimberly Daniels managed the operation for me. I am not associated with any dealership or service center. More

Service visit Excellent service and very satisfied. My serviice advisor was friendly and provided all the necessary information that i needed to make a dedision. I Excellent service and very satisfied. My serviice advisor was friendly and provided all the necessary information that i needed to make a dedision. I thoroughly enjoyed my visit. More

Always professional I always receive excellent service at this dealership. Everyone from the guys in lane assistance to the service advisor are courteous, helpful and pro I always receive excellent service at this dealership. Everyone from the guys in lane assistance to the service advisor are courteous, helpful and professional. I feel that my car is in good hands here. More

Always top rate customer service Jim Hudson Lexus service department does an awesome job. They are friendly. They are very mindful of your time. They got my car in and out in less Jim Hudson Lexus service department does an awesome job. They are friendly. They are very mindful of your time. They got my car in and out in less than an hour. I'm very happy with their service. More

Outstanding and Honest Service My primary contact in the Service Department, Melvin Alston, is a true professional and a man of great integrity and I have built a huge amount of tru My primary contact in the Service Department, Melvin Alston, is a true professional and a man of great integrity and I have built a huge amount of trust with him over the years since I bought my first Lexus from Jim Hudson. He is always open and honest about the service needs of my car, including whether a repair needs to be done immediately or can wait until the next scheduled service. That's the Jim Hudson way and is why I am a lifetime dedicated customer of Jim's dealerships. More

Recall item and servicing. Kimberly Daniels scheduled the pick up of our car. Bill Lynne picked up the car and brought it back the next day. The service dept called and inform Kimberly Daniels scheduled the pick up of our car. Bill Lynne picked up the car and brought it back the next day. The service dept called and informed me of the items attended to on the car. More