Jim Hudson Lexus - Service Center

I always enjoyed Jim Hudson Lexus dealer. This time I had help from Colby, who is very nice and very knowledgeable. I’m very glad with the service! Thank you! This time I had help from Colby, who is very nice and very knowledgeable. I’m very glad with the service! Thank you! More

I was schedule to service my Lexus, however, my Lexus was not due any service on this day not due any service on this day More

I always receive great vehicle service and customer service from Jim Hudson Automative. My Service Advisor “Melvin Austen” is awesome! service from Jim Hudson Automative. My Service Advisor “Melvin Austen” is awesome! More

The employees are always helpful. The bathroom is clean. The snacks and drinks are plentiful. They’re so focused on service that I sometimes fear they undercharge me. The bathroom is clean. The snacks and drinks are plentiful. They’re so focused on service that I sometimes fear they undercharge me. More

Prompt service. Explained all the details and asked if I had questions. Responded to my questions courteously and completely. Explained all the details and asked if I had questions. Responded to my questions courteously and completely. More

Excellent service and personalized care. Ashley was great on getting everything noted and scheduled and Colby greeted me as I drove into the service bay. I got everything done and my car was Ashley was great on getting everything noted and scheduled and Colby greeted me as I drove into the service bay. I got everything done and my car was returned clean and ready to go. That’s good service. They delivered on their word. More

I had an appointment for 2:00 to get an oil change, tire rotation and check of my brakes, and a re-repair of an issue previously worked on (back seat latch). At approximately 4:00 I was told that I needed rotation and check of my brakes, and a re-repair of an issue previously worked on (back seat latch). At approximately 4:00 I was told that I needed new front break pads and my front rotors resurfaced. I was told that the brake work would take an additional hour. The hour came and went. When I went to check on the from the garage viewing area, I found that my GX460 was still on the rack and nothing being done. I went you my service advisor and, after he investigated, found out the bits on the rotor resurfacing machine had to be replaced.- delaying the resurfacing. After more time went by and I saw that the mechanics had gone for the day, I went to my service advisor and he, after realizing the mechanics had in fact left, offered me a loaner to drive home and my car would be delivered to me. While this service was appreciated, I would have preferred not to have spent hours at the dealership and instead hove received regular updates on the repair status so I could have gotten the loaner sooner and not waisted 4 hours of my time sitting at the dealership. More

Sam provided excellent service for our 2021 Lexus GX 460……. He is a very good Associate at Jim Hudson Lexus ….. 460……. He is a very good Associate at Jim Hudson Lexus ….. More

Sam in service is great, as is tech Ashanti. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. More

They are professional. I am always informed of the time it will take to service my Lexus. I am always informed of the time it will take to service my Lexus. More