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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,151 Reviews

2,151 Reviews of Jim Hudson Lexus - Service Center

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December 11, 2022

Normally my experience is excellent whenever I visit the dealership. However, this time my encounter left a lot to be desired. The interior of my vehicle was left dirty and smeared. I have light interior so More

by Abetheagrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jim Hudson Lexus responded

I am so sorry to hear that your vehicle was not returned to you in the condition you had hoped. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing thorough and cleanly care. I'd like to step to see if I can help make things right. If you are willing, please consider giving me a call. We are unable to call you as the nickname on the review does not pull up in our records but we always want to make it right and find a win/win. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

December 09, 2022

My experience at Jim Hudson is always a positive one because of Shaun. He is accommodating, always smiling and efficient at his job. More

by Deborah, customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Deborah, customer responded

Jim Hudson is the only place I take my Lexus for service. Shaun always takes care of my Lexus, always explains costs and always does it with a smile on his face.

Dec 12, 2022 -

Jim Hudson Lexus responded

Thank you for your review of Jim Hudson Lexus of Columbia. We are happy to hear that the team was accommodating, helpful, and nice to work with. We appreciate your feedback about Shaun!

December 08, 2022

As always the service is excellent and my advisor Mr. Melvin Alston was very professional and informative. More

by murrelbigger27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Jim Hudson Lexus responded

We appreciate the 5-star review of Melvin and our team! Thank you! We hope to see you again soon here at Jim Hudson Lexus of Columbia!

November 03, 2022

Excellent experience with service department. Appreciate the valet pick up and delivery of my ES300h. More

by Dennispatcostner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Jim Hudson Lexus responded

We are happy to hear from you, Dennis! Thank you for choosing Jim Hudson Lexus of Columbia and for stopping by to share your experience. See you and your Lexus ES 300h next time!

November 03, 2022

As always Sam Mercado my service advisor was great. He is always friendly and helpful. Always with a smile. More

by R. Hughey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lalo Bellamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Jim Hudson Lexus responded

Thank you for the great review! We are thrilled to hear that Sam delivered such a successful service experience. Drive safely, and we hope to see you back again at Jim Hudson Lexus of Columbia!

October 17, 2022

Everyone is very professional and caring. From Reggie Leslie our sales associate to Tanner Carnes, we have had a great experience with this dealership. After.nine leases at another Lexus deal More

by Richardas99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Leslie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Jim Hudson Lexus responded

We can't wait to share your lovely feedback with Reggie, Tanner, and the rest of our team here at Jim Hudson Lexus of Columbia! Thank you for giving us a chance!

October 11, 2022

The service was satisfactory. The employee that served me was very kind, friendly, and professional. More

by Lillian36
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Jim Hudson Lexus responded

Lillian, thank you for stopping by to support Jim Hudson Lexus of Columbia with your 5-star review! Come by anytime!

October 09, 2022

Shaun is alway accommodating and shows genuine concern for my Lexus and me. Jim Hudson is fortunate to have Shaun as an employee. I keep coming back for the excellent service and Shaun’s excellent knowle More

by Deborah, customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Jim Hudson Lexus responded

Deborah, we are so happy to hear that Shaun always delivers 5-star service during your visits to Jim Hudson Lexus of Columbia! Thank you for your loyal business!

September 19, 2022

Polite and knowledgeable information for mt RX350 and appreciated his information about my car today! More

by AmyJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Jim Hudson Lexus responded

Hi Amy - Thank you for sharing your great review of our team! We appreciate your business and we hope to see you again at Jim Hudson Lexus of Columbia. See you next time!

September 16, 2022

Sam is very accommodating! He is also very professional and friendly. Rate him the best More

by rebwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Jim Hudson Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Sam and the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you back!

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