Jim Norton Ford

Monica Elias shoulder be Employee of the Year! I received the most superb Customer Service Experience due to the outstanding Customer Service skills exhibited by Monica Elias. She was very patient I received the most superb Customer Service Experience due to the outstanding Customer Service skills exhibited by Monica Elias. She was very patient and took the time to review my Vehicle’s service history with me and thoroughly explained what was needed to keep my vehicle in top shape! I’m looking forward to returning my vehicle for it’s next scheduled service because I feel I’m in good hands as long as Ms Elias is involved! Also it wasn’t just me, I observed that she was just as efficient and friendly with all the other customers that she interacted with while I sat and awaited my vehicle’s maintenance service!!! More

Very Good Salesman was very knowledgeable of vehicle. Helpful in setting up system. Thorough in explaining vehicle. Patient when we asked questions and answe Salesman was very knowledgeable of vehicle. Helpful in setting up system. Thorough in explaining vehicle. Patient when we asked questions and answering them more than once if we didn't understand. More

Absolutely the best service and best dealership Quick service Thorough Friendly I would recommend this dealership to everyone. I always enjoy coming here. Mike Couch is a wealth of knowledge and al Quick service Thorough Friendly I would recommend this dealership to everyone. I always enjoy coming here. Mike Couch is a wealth of knowledge and always guides me through the process More

Excellent Sales Dept I felt completely comfortable and relaxed during my purchase process. Jordan Reynolds is a great salesman. He represents Matthews Ford very well. He w I felt completely comfortable and relaxed during my purchase process. Jordan Reynolds is a great salesman. He represents Matthews Ford very well. He was very professional and concerned about my satisfaction with my new car. More

Relationship built on TRUST! I came to Matthews as a new customer. I dealt with Brian Ross and Scott Murr during my visit. I couldn't be happier with the service they provided. Th I came to Matthews as a new customer. I dealt with Brian Ross and Scott Murr during my visit. I couldn't be happier with the service they provided. They both were very professional, honest and easy to work with. I now feel as though I can call either of them up and know that they will treat me honestly and fairly. Because of this I will now use Matthews as my go to dealer when the need for another vehicle comes along. More

Buying an Explorer (Platinum) Scott and Tyler were very professional. Tyler rode with us while test driving and was very knowledgeable about the car. Scott continued showing us the Scott and Tyler were very professional. Tyler rode with us while test driving and was very knowledgeable about the car. Scott continued showing us the multitude of different features on the Explorer. Scott also helped get the price we wanted to pay. Overall, it was an excellent experience. More

Worst Customer Servive Ever Do Not Go To Matthews Ford for Service or Repair Worst Customer Service I feel they are not honest and upfront. It all about the money not the Cus Do Not Go To Matthews Ford for Service or Repair Worst Customer Service I feel they are not honest and upfront. It all about the money not the Customer More

great visit I did not know until the clerk told me our first service was free. She could have charge me but did not. Look forward to our next visit visit I did not know until the clerk told me our first service was free. She could have charge me but did not. Look forward to our next visit More

Great car buying experience I totally recommend this place. The people are not pushy like most places very courteous and made me feel comfortable. They went out of their way to I totally recommend this place. The people are not pushy like most places very courteous and made me feel comfortable. They went out of their way to be helpful, highly recommend you will be surprised! More

EXTREAMLY HAPPY Let me start by saying thank you to the to gentleman that I worked with Scott and Brian. I Appreciate everything that you both did right down to the Let me start by saying thank you to the to gentleman that I worked with Scott and Brian. I Appreciate everything that you both did right down to the Color that I wanted!! God-bless you and thank you again for everything and you know I will be back!! Sincerely, Lisa Kuhn More