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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,319 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,319 reviews

November 11, 2020

Service is not friendly, attentive. A simple thank you or how are you not heard in interactions.. Several people available but no one giving courteous updates while waiting More

by keeseemarshall390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com, to discuss this further. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 04, 2020

Kevin was awesome! He was so friendly and provided everything to cater to my car rental needs. I highly recommend you going in to see Kevin! He’s the best. More

by Devaughn W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 05, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for your great review, Devaughn! We're glad to have Kevin on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 03, 2020

A real pleasure dealing with new car salesman Robert Blocker -- he make the transaction easy and problem free from beginning to end with all concerns answered. More

by fpharis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 02, 2020

Quedamos satisfechos con la compra de nuestra Rav4. El trato fue excelente, muy buena recomendación y en nuestro idioma 👍🏻 Estamos felices, Gracias por la atención More

by Rosalina González
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rivas
Nov 03, 2020 -

Jim Norton Toyota Tulsa responded

¡Sus excelentes comentarios realmente nos alegraron el día! ¡Le agradecemos por adelantado por compartir su experiencia con otros! Si alguna vez necesita algo en el futuro, no dude en contactarnos. ¡Cuídese! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 30, 2020

I was comfortable buying a new tundra from this dealership. They were friendly, helpful and informative and I felt they gave me a fair deal. More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Krautheim
Nov 03, 2020 -

Jim Norton Toyota Tulsa responded

Debbie, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 28, 2020

When I purchased my first vehicle at Jim Norton I was very impressed with their customer service; so much so, that when we decided to update or vehicle, I had no doubt that Jim Norton would provide de pr More

by allynmaher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rivas, Sara Knowlton
Oct 29, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 28, 2020

Scott was amazing he got us what we wanted and we had an amazing experience with finance getting a great deal. Would recommend to anyone! More

by Megallica30000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Middleton, Kassidy Owens
Oct 29, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for your great review! We're glad to have Scott on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 27, 2020

Amazing experience at Jim Norton Toyota. Would highly recommend! They got exactly what we wanted and asked for done for our family. Excellent customer service and they were very friendly. More

by Erin Cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Middleton, Kassidy Owens
Oct 28, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 26, 2020

Excelente atension, buen trato, buen ambiente, le brinda ayuda al cliente, lo recomendaria a familiares y amigos para que compren sus vehiculos nuevos o usados More

by Jorgerafa59
Recommend Dealer
Yes
Employees Worked With
Luis Rivas, Stefan Gerlei
Oct 28, 2020 -

Jim Norton Toyota Tulsa responded

Gracias por sus comentarios. Sinceramente, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 26, 2020

JC was easy to work with. He understood the vehicle I wanted, including the color, trim level and options package. There wasn't one on the list when I called, but within a few hours, JC was able to locat More

by db C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC Hergy, Stefan Gerlei
Oct 26, 2020 -

Jim Norton Toyota Tulsa responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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