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Jim Norton Toyota Tulsa
Tulsa, OK
3,303 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989.
When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you.
We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,303 reviews
September 28, 2018
Mistakes were made I purchased a vehicle from here a few months ago. Boy was it a headache. The salesman was amazing and took great care of me. The finance department ho I purchased a vehicle from here a few months ago. Boy was it a headache. The salesman was amazing and took great care of me. The finance department however was a different story. We put $500 down for the vehicle. I had it a few weeks hearing nothing at all assuming all was well when I got a call demanding I come back in right then and give them an extra $500 or bring the car back. After many phone calls and realizing that they hadn't even gotten me approved for any kind of a loan,I called back wondering why the bank hadn't even heard of me. They realized they hadn't gotten funding so we had to come back to resign paperwork with my wife first. Then a few weeks go by and we have to come in and resign again. We have had the car a month at this point without any loan or a title for the car. fast forward a few days ago I receive a call informing me I owe Jim Norton an extra $300 for my payoff. I called the banks and they told me my payoff was correct as I had it. So,I called back to speak to them and they figured out in order for them to finance my loan they had to pay my first months payment and were calling me to collect due to their mistake. Will not buy from them again nor will I recommend them to anyone or use their service department. I would give them 0 stars if I could More
by Scion Guy
Employees Worked With
Andy Currey, Jim Herrin
September 27, 2018
Louis was very good I had been looking for a new car for about one and a half years. I had visited a number of dealerships both in Tulsa and OKC. Once I decided on a car I had been looking for a new car for about one and a half years. I had visited a number of dealerships both in Tulsa and OKC. Once I decided on a car it really came down to the dealership and it's employees. Louis was by far the best salesperson I dealt with. Was ready to get answers to questions and did not hard sale me. Many thanks to Jim Norton and Louis. More
by 12341234
Employees Worked With
Luis Flores
September 20, 2018
Fast/Friendly/Professional/Dedication The team at Jim Norton Tulsa did an exceptional job today. I was in and out in 2 hours and got to meet Darren a couple hours later with my new ride - The team at Jim Norton Tulsa did an exceptional job today. I was in and out in 2 hours and got to meet Darren a couple hours later with my new ride - a pre-owned 2015 4X4 Tundra. Darren took time out of his personal life to drive it halfway to OKC so that I could get it the same day! Great job team! I really appreciated it! More
by ClaytonB
Employees Worked With
Marie Bowers, Darren Hill
September 20, 2018
Poor quality of work and service I was burned once by Jim Norton Toyota and I only went back because I knew they were the only ones who would take my trade in, a RAV-4 they'd sold me I was burned once by Jim Norton Toyota and I only went back because I knew they were the only ones who would take my trade in, a RAV-4 they'd sold me just a year earlier whose engine was burning oil and needed replaced. They sold me the Tundra a little over a month ago, which I love, but it shook like a xxxx going down the road, so I took it to their service department because I had a three month warranty on repairs. They promised me that they fixed it by balancing the tires. I went out of town for work the next day and it almost seemed worse! So I took it to my mechanic at Hercules Tire and they said they did a really bad job balancing it, saying the weights on the balance were sloppy and the balance on the tires was really off. Because Hercuoes Tire is awesome, they balanced it for free. I would have just taken it to Hercules Tire in the first place, but I was just curious to see if their service department was as dishonest as the salesman I dealt with when I bought the Rav. They lost me for life as a customer. I won't go there for service anymore or buy another vehicle from them. More
by Joleen
Employees Worked With
Jacob C Stephenson, Brett Fry
September 19, 2018
New Toyota Camry Robert is the best! He doesn’t pressure you and is upfront and honest. If you’re buying a Toyota he is your guy. We have purchased 5 Toyota’s through Robert is the best! He doesn’t pressure you and is upfront and honest. If you’re buying a Toyota he is your guy. We have purchased 5 Toyota’s through Robert and I wouldn’t go to anyone else. More
by matt1684
Employees Worked With
September 19, 2018
2018 New car Purchase Brad was extremely knowledgeable in all areas of my New Tacoma Pick-Up and made my choice very easy. Wouldn’t go anywhere else. Andy was very friend Brad was extremely knowledgeable in all areas of my New Tacoma Pick-Up and made my choice very easy. Wouldn’t go anywhere else. Andy was very friendly and made the finance portion very smooth and felt right about the whole deal. Kuddos to everyone involved! More
by Zac M.
Employees Worked With
Brad Mincer, Andy Currey
September 18, 2018
Great Experience Robert was very helpful and took time introducing us to the service department. He answered all of our questions and we didn't feel rushed. Easiest ca Robert was very helpful and took time introducing us to the service department. He answered all of our questions and we didn't feel rushed. Easiest car buying experience! More
by cherrington
Employees Worked With
September 18, 2018
Best Experience Ever One thing I can not stand is to be pressured by a salesman and this was the only place that I didn't experience that. The other dealership I went to d One thing I can not stand is to be pressured by a salesman and this was the only place that I didn't experience that. The other dealership I went to did that and I immediately decided I was not buying a car from them. Our salesman picked me out exactly what I wanted and the service was super quick, I couldn't of asked for a better experience and will defiantly be buying my next one from Jim Norton. More
by anstarr30
September 08, 2018
Great experience James did a great job finding us a perfect car. Finance guy Henry also get us with a great interest rate and very helpful. Over all experience is grea James did a great job finding us a perfect car. Finance guy Henry also get us with a great interest rate and very helpful. Over all experience is great . Will buy more cars here . More
by Vung mang
Employees Worked With
September 07, 2018
AWESOME EXPERIENCE Charity S. Farris Smith truly cared about making sure i got exactly what i wanted when i just bought my brand new 2019 toyota corolla😀She makes sure Charity S. Farris Smith truly cared about making sure i got exactly what i wanted when i just bought my brand new 2019 toyota corolla😀She makes sure not to pressure or overwhelm but to be patient and go at my pace and keep everything simple -- she honestly only wants what is best for me at all times which ia awesome! Five stars to Charity for caring about my situation! More
by Cubkeith1
Employees Worked With
Charity S. Farris-Smith
