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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,013 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,014 reviews

April 30, 2024

My experience was terrific, Isaac is a great person to work with! I will be back for another car soon. :) More

by Pang Her
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Isaac was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 30, 2024

Have always had good service. However, the coffee in the lounge area is pretty awful. More

by CREMIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Michael She
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May 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let us know if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 30, 2024

The maintenance on my car was completed in the expected time.that David said it would be done. More

by pmeier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!\ Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 29, 2024

Jim Norton Toyota has a great service department and crew, and a great sales staff . More

by JEROD.COX71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Jim Norton Toyota Tulsa responded

Jerod, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 29, 2024

David is the BEST! ! Won’t go to anyone else! His knowledge gives me peace of mind. More

by JAN4HAWKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us, Jan! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy David was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 29, 2024

Need free cookie again to go with free coffee lol great service fourth car and truck I’ve bought from Jim Norton More

by charlesrobertlewis1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Jim Norton Toyota Tulsa responded

Charles, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 28, 2024

Conner was great. Wasn’t impressed with Nang, he seemed unconcerned that it was 9:00 and we needed to eat dinner. More

by DSTOP1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neng Yang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Langdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Jim Norton Toyota Tulsa responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 28, 2024

Efficient and always professional. Earnie goes above and beyond to make sure that I've got my questions answered and makes sure my car is clean when I leave. More

by mjgriff1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnie Plumbtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Earnie went above and beyond to take care of you and your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 28, 2024

My fiance and I had a wonderful experience at the dealership. Matt did a wonderful job and was a blast to work with, he helped us find the perfect RAV4 on the first test drive! Neng was extremely hel More

by ASHLYNNGETSMAIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Honeycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neng Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Ogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

Helpful
April 28, 2024

My fiance and I had a wonderful experience at the dealership. Matt did a wonderful job and was a blast to work with, he helped us find the perfect RAV4 on the first test drive! More

by ASHLYNNGETSMAIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Honeycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neng Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Ogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new RAV4! Thank you for taking the time to write about your experience. It's great to know Matt and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you! Sincerely, Courtney, Jim Norton Auto Group

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