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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

About
Employees
Reviews
4.6
566 Reviews
Take advantage of our complimentary 'Service Concierge'.. Call 918-250-6888 for details and to schedule your next appointment - we'll pick up thevehicle from your home/office, call with a diagnosis, then bring it back (within 15 mile radius from our dealership). You want your car or truck to keep running well into the future, so it needs routine maintenance. Whether you are looking for an oil change, brake service, transmission flush or even major engine repair, the Jim Norton Toyota Service Department is the place to go for car service in Tulsa, OK. We also offer a wide range of parts & accessories - plus Oklahoma's ONLY Toyota Certified Collision Center, making sure your Toyota STAYS a Toyota, quickly repairing your vehicle to factory specifications. Come to Us For: Lube, Oil & Filter Change Front End Alignment Maintenance (Wipers, Headlights, Etc) Replace / Adjust Brakes Service Package Muffler / Exhaust Repair Coolant Flush Vehicle Checkup / Inspection Transmission Flush Electrical Service Tire Balance Filter Replacement Tire Rotation Oklahoma's ONLY Toyota Certified Collision Center Parts/Accessories Much More!
Visit Service Center Website
Call Service Center (918) 215-3786

9809 South Memorial Drive

Tulsa, OK

74133

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566 Reviews of Jim Norton Toyota Tulsa - Service Center

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May 14, 2024

Dealership is great. Service advisors could be a little more knowledgeable about service. Very friendly and try to be helpful More

by danjoneshk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback, Dan. Our customers are our greatest asset and we value your business. We do have a couple of new Advisors who are doing great and quickly learning, so that may be what you noticed. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 14, 2024

Professional staff, job well done - amazingly efficient. Did think the car wash was a joke. All the car wash did was move the dirt around. Care wash was a waste. More

by JOHNFERCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dude at counter, did invoice
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May 15, 2024 -

Jim Norton Toyota Tulsa responded

We would like to thank you for sharing this review, John. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 14, 2024

They did not tighten the oil filter tight enough and it leaked so we had to fix it our selves. Not good service this time. More

by KENNYNSANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 14, 2024

The service is the best. Customer service is always 100%. My only complaint would be the cost of car repairs. More

by RAPLTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 13, 2024

Jim Norton Toyota has always been the best service department for our Toyota. Not pushy, and very informative on what's best for our car. Much appreciated! More

by jtplank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words! At Jim Norton Toyota, we pride ourselves on providing informative and pressure-free service to our valued customers. We appreciate your trust in us and look forward to assisting you with all your Toyota needs in the future! Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 13, 2024

The atmosphere at Jim Norton Toyota is great from the moment you drop your car in the service area until you pick it up, people are friendly and polite. More

by miranda8004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Miranda, for your positive feedback about the atmosphere at Jim Norton Toyota. We are delighted to hear that you had a positive experience with our friendly and polite team. We strive to create a welcoming environment for all our customers, and we look forward to serving you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 13, 2024

This is the only place I take my Toyota. Currently Stewart is my advisor and he is very professional ! More

by jcarrels16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for your Toyota servicing needs! We greatly appreciate your kind words about Stewart's professional and efficient service. We strive to provide top-notch service to all our customers and look forward to assisting you with your Toyota in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 13, 2024

Very positive experience with the service department representatives, especially David Holmes. Repairs addressed the issues I was having. More

by diana.l.ingraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much, Diana! We're thrilled to hear about your positive experience with the service department, especially with David. We're glad we could get your vehicle up and running in no time. Please don't hesitate to reach out if you need anything else. Thank you for choosing Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 13, 2024

staff was great got what I came in for completed and at the cost the told me it would be. More

by charles.deprey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota, Charles! We're thrilled to hear that our staff provided you with a great experience and that we were able to complete your service in a timely manner. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

Helpful
May 10, 2024

Professional handling is always a plus, thanks guys. My experience 10 years ago was not even close to how I was treated now. More

by rs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words about your experience with us at Jim Norton Toyota. We are thrilled to hear that we were able to provide you with such an excellent level of service. It's great to know that we have earned your business and we look forward to continuing to serve you in the future. Thank you again for choosing Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

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