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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews

675 Reviews of Jim Norton Toyota Tulsa - Service Center

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July 15, 2024

The service has been very courteous and they also provided transportation to me as needed More

by THOBBS32
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and taking the time to share your positive experience with us! We appreciate your kind words about our courteous service and transportation assistance. We look forward to welcoming you back and providing excellent service in the future. Safe travels! Sincerely, Courtney, Jim Norton Auto Group

June 26, 2024

Our first visit was at zero stars, but Jacob turned it into a 5 star by being attentive and arranging a rental. The average of 3 reflects the fact that we were initially very upset. One significant impro More

by TAYBURWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Sherman
Jun 27, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 21, 2024

Appreciate being taken home to perform chores while my car was being worked on. Also liked the car wash after the service! More

by LOVEROFBOXERDOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and sharing your positive experience! We're glad you enjoyed our shuttle service and the complimentary car wash. We look forward to assisting you again in the future. Safe travels! Sincerely, Courtney, Jim Norton Auto Group

June 18, 2024

I have not had a great experience lately at Toyota. The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his More

by beaujohn1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and have immediately forwarded them to our management team.We are looking into the issues mentioned and thank you again.Kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 17, 2024

Advisor Daniel Rampp did a fantastic job walking me through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped More

by soonersweetie81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rampp
Jun 18, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your 5-star review and for highlighting the exceptional service provided by Daniel and our mechanics at Jim Norton Toyota! We're thrilled to hear that Daniel made your service experience smooth and less stressful by keeping you informed and assisting with a rental. We take pride in providing top-notch service from start to finish. We appreciate your feedback and look forward to assisting you with any future vehicle needs! Sincerely, Courtney, Jim Norton Auto Group

June 16, 2024

No comment needed. Satisfied with service and customer representative courteousy and promptness received. Job well done. More

by vkharjo
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and for the positive feedback! We are thrilled to hear about your satisfaction with our teams' courteous and prompt customer service. We appreciate your review and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

As usual, good service, friendly staff, clean and comfortable facilities. Will keep returning for regular maintenance services. More

by DAVYDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Sherman
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review! We truly appreciate your kind words about our customer service, staff, and facilities at Jim Norton Toyota. We're thrilled to hear that you had a positive experience and that you plan on returning for regular maintenance services. We look forward to assisting you again soon! Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

Always a good experience. I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best. More

by danandrosie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for servicing your 2016 RAV4 and 2008 Tundra, Dan! We appreciate your loyalty and are thrilled to hear you had another positive experience with us. Thank you for taking the time to travel to see our team. We look forward to assisting you with any future automotive needs! Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

Josh Pippin always is a pleasure to work with. Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for s More

by swbfireman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us! We appreciate your kind words about Josh and our service team. It's great to hear that he provided excellent service and helped ensure your vehicle maintenance needs were taken care of promptly. We look forward to assisting you again in the future at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

The service department is great, very friendly and I've never had to wait very long. I like the waiting area and access to water and hot chocolate. The only complaint that I have particularly from this tim More

by mitziekz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember his name
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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