Jim Norton Toyota of OKC

I fell for the Classic Bait & Switch ScamJANUARY 13, I fell for the Classic Bait & Switch Scam JANUARY 13, 2020: The salesman and I agreed on an Out-The-Door price - it was initialed by me and Ron Re I fell for the Classic Bait & Switch Scam JANUARY 13, 2020: The salesman and I agreed on an Out-The-Door price - it was initialed by me and Ron Reeves, the Sales Manager. Upon paying, the price was $1,000 higher. Ron said he made a mistake and would split the extra 1,000 with me. I mentioned the Bait & Switch con, the lack of integrity, and the mistrust of the dealership. He didn't care - it was cancel the deal or I had to pay for his mistake. According to another Jim Norton Toyota employee, Ron took the OTD sheet (with his initials) to "hide the evidence." I reluctantly agreed to pay the $500 scam fee (I should have walked out).
 The Title sat at the dealer for 17 days, until I called to ask where it was.
 FEBRUARY 13, 2020: Manager Heath called at the 30 day follow up - he wanted to make sure I was happy. I told him about the Bait & Switch scam, the missing title, and the lack of follow-up communication. It was too late to negate the deal. He wasn't sure what else to do. I said, "there is something you can do. You can honor the sale price that was agreed upon." He said he would check with the sales manager in the morning and call me back. That was on February 13 - no phone call yet.
 MARCH 11, 2020: Reply comment from Ryan R. of Jim Norton Toyota OKC Jim, thank you for providing this feedback. There was some miscommunication at the time the paperwork was completed. We have shared this with our management team and we will be in touch shortly to discuss this further with you and work toward a resolution together. Thank you, Jacqueline Cagle, Variable Operations 
 APRIL 15, 2020: No one has contacted me, even after their statement on March 11 that "we will be in touch shortly" (and the dealership has been open and staffed this entire time).
 "Some miscommunication at the time the paperwork was completed" could explain dropping the ball on getting the Title to me, but it does not explain or justify the Bait & Switch scam. Be very cautious if dealing with Jim Norton Toyota. More

Rachid you rock man .. you make our day.. they have the best deal in Oklahoma.. the environment is clean in their place ! They are lovely best deal in Oklahoma.. the environment is clean in their place ! They are lovely More

Rachid was excellent to work with! He made my truck buying experience smooth and pleasant. He was able to answer all my questions, and helped me get a great deal. buying experience smooth and pleasant. He was able to answer all my questions, and helped me get a great deal. More

Rachid was a complete professional, best car buying experience ever! I highly recommend Jim Norton Toyota OKC and Rachid Kaci!! Thank you for helping my family buy our dream car! experience ever! I highly recommend Jim Norton Toyota OKC and Rachid Kaci!! Thank you for helping my family buy our dream car! More

Rachid Kaci was AMAZING!! There is not enough words to express how grateful I am for his service he was very sweet and professional! My favorite place from now on to shop! I would recommend Rachid Kaci 10 express how grateful I am for his service he was very sweet and professional! My favorite place from now on to shop! I would recommend Rachid Kaci 1000% More

Rachid was so friendly and made it comfortable and easy to purchase my vehicle. Willing to go above and beyond. Very happy with my new vehicle. to purchase my vehicle. Willing to go above and beyond. Very happy with my new vehicle. More

Rachid was friendly and made the buying experience a pleasant one! From the time I met him, I felt like I had known him forever! He will definitely be our salesman for life :) My hubby and I love our ne pleasant one! From the time I met him, I felt like I had known him forever! He will definitely be our salesman for life :) My hubby and I love our new Toyota Tundra! More

Great price, great experience! Everyone at Jim Norton was very friendly and easy to deal with. Bought my Highlander pretty much online and whole process was simpleand easy and pri Everyone at Jim Norton was very friendly and easy to deal with. Bought my Highlander pretty much online and whole process was simpleand easy and price was better from the get go than any other dealer I checked with. Rachid was very nice and showed me all the ins and outs, bells and whistles and how to use. Would recommend this dealership if you are in the market for a new Toyota. I'm loving mine! More

Everyone was friendly and happy to help. I went to multiple dealerships and this was the first to offer me water. Super friendly and not pushy down your throat like some dealerships. Rachid Kaci was m multiple dealerships and this was the first to offer me water. Super friendly and not pushy down your throat like some dealerships. Rachid Kaci was my car salesman and he found me just what I wanted with all the preferences at the right price! I was afraid because I had a lot of specifications I wanted that I thought would be hard to find but he found me the perfect car! All the bells and whistles great price and I absolutely love the color! He also helped show me how to use all the new tech not just once but twice! More

Liars,dishonorable,dishonest and bad faith actors A cesspool of unethical,dishonest,dishonorable scam artists,con sales men and women trying to rip you off with all kinds of made up dealer fees such a A cesspool of unethical,dishonest,dishonorable scam artists,con sales men and women trying to rip you off with all kinds of made up dealer fees such as their $400.00 dealer document fee which is nothing but dealer profits.The only fees you are required to pay are tax,tag,title and i will personally go register the car myself.I will never let them do it for me. They show you a dirty car which has not been washed and cleaned with dust and cobwebs in it. Beware of this car stealership!!! Con sales men like Rachid Kaci,Kristi Higgins and Heith Sweiss a lazy manager,who conspires with his sales people to rip off unsuspecting,uneducated victims who have not done their home work,in order to make quotas and earn bonuses. Beware of these swindlers!!!Run away from this place like the plague!!! read the reviews on other websites More