Jim Shorkey Cadillac

This was our first visit to Lake Lanier Mazda. We were a happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mo happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mountain home. Was very satisfied with both the salesman and the dealership. Trey was honest and straight forward (very rare) and he got us very close to our price without a lot of negotiating. Trey even drove to our home the next day to return items left at the dealership. We were very satisfied with their friendly and polite service and we got just what we wanted. More

Scammers Busted By MAZDA USA! Believe the One Star Reviews for this bad dealer. Went to the dealer to set up an appointment for a recall on my Mazda. I gave the adviser Brandy my r Believe the One Star Reviews for this bad dealer. Went to the dealer to set up an appointment for a recall on my Mazda. I gave the adviser Brandy my recall notice and she took all my information and gave me the appointment information. When I showed up for the appointment it was like she had never spoke to me and I had to provide all my information again. Her snobby attitude irritated me in the first place but when I requested that No Other Work be done on my car, no inspection, no diagnostic, car wash etc. She gave me false information that a inspection and diagnostic check must be done or Mazda would not pay for the recall. Sounded fishy to me and I'd already saw other One Star Reviews where this dealer Always finds something wrong to push service or repair work. All I want is my recall work done and she said it was "Mazda's Rule" that bogus inspections and diagnostic checks must be done. Well I called Mazda. Guess what MAZDA HAS NO RULE! MAZDA DOESN'T REQUIRE OR PAY FOR INSPECTIONS OR DIAGNOSTIC CHECKS RELATED TO RECALLS. The Mazda customer care representative called the dealer to try and stop this false information but the dealer refused to stop misleading customers. The Mazda customer service representative put me in contact with the Mazda District Manager so he can stop these scammers from further misleading customers. Few hours later I received a call back from the MAZDA district Manager who informed me that he spoke to the dealer and they NOW KNOW they can't FORCE UNNECESSARY SERVICE on customers and lie and say it's a Mazda Rule! I have also been contacted by Mazda USA and they are very concerned about how this dealer operates and assured me they would be following up with this dealer! Busted! I'd never ever use this dealer and will be notifying others on the shadiness of this dealer. Keep driving Do Not Take Your Vehicle to this dealer! More

poor service had recall on madza cx9. scheduled appointment and after waiting 10-15 minutes was told part out of stock and back ordered.. on 2nd attempt was had recall on madza cx9. scheduled appointment and after waiting 10-15 minutes was told part out of stock and back ordered.. on 2nd attempt was told that for recall and oil change would take 3-4 hours. after 5" hours i called and was told that they had not started and would be the next day before repairs would be completed. returned the next day and paid bill. went to carl and everything had been taken out of glove department and beneath radio and was scattered on floor and front seat with none put back. complained to staff member and she appeared to be unconcerned stating that had to get in glove compartment to fixed callback on air bag. also was told that needed new tires and i responded that would need to delay. she offered to have prices available and give them to me when i picked up my car. she did not provide these so i have ordered them elsewhere. if another dealer is nearby for you, you might wish to consider an alternate. More

Poor service Watch out. Took my Mazda in for service because the service engine ilght was on. Asked if work was guaranteed. They said yes. Paid $550.00 to do the Watch out. Took my Mazda in for service because the service engine ilght was on. Asked if work was guaranteed. They said yes. Paid $550.00 to do the work. Took car home and the service engine light came back on. Took the car back to Lake Lanier Mazda. For an additional $1100.00 they could repair it.. Out my money and still no satisfaction. More

terrible customer service We brought in our Mazda CX-7 for a recall that was supposed to only take 2 hours. We dropped it off at 11:30 at 4:00 we called to check on it because We brought in our Mazda CX-7 for a recall that was supposed to only take 2 hours. We dropped it off at 11:30 at 4:00 we called to check on it because no one had called us and was told it would be ready in 1 hour when it should have already have been ready. So we run a few errands and are almost at the dealership and call at 5:20 to to be sure it's ready and then we are told that one of the parts they ordered was wrong. Not one time in that hour and twenty minutes did they bother to call and tell us that the part was wrong like they should have done as soon as they knew they had the wrong part. In all reality we should have known hours earlier because we dropped the car off at 11:30 for a two hour repair. I was very unhappy with the service I received I was told we would be given a courtesy car to drive also for that day and it ended up being a rental car that I had to put a deposit on and then I had to pay for the insurance on it so it wasn't free at all so I don't see why I should send anyone to you to repair anything when you receive the level of service that we were shown. You can look at the Enterprise car rental receipt and see where I was charged for the insurance I gave a copy of it to someone there! Mazda sending you the incorrect part still has nothing to do with the fact that I dropped the car off at 11:30 and it should have been ready at the latest by 3 but when I called at 4 you were working on it then and then didn't realize until after 5 that you had the wrong part and I wouldn't have known if I had not called when I was on my way there to pick it up because when you realized you had the wrong part you didn't bother to pick up the phone and call me first! More

The most frustrating experience I have been trying to get a price quote from these folks for over two weeks now. First, there was AJ, an internet sales consultant, that gave me the I have been trying to get a price quote from these folks for over two weeks now. First, there was AJ, an internet sales consultant, that gave me the run around for the better part of a week asking me when I would come up and see them. I finally called and spoke with AJ, told him I had a quote from another dealer and I'd like to see what they could do. AJ then put me in touch with Marvin who proceeded to ask me a bunch of irrelevant questions (via email). I finally said to Marvin, you have the quote I provided AJ, do you want to try to beat it? He assured me that was the case and I could expect a quote from him shortly. A week or so later and I am still waiting. Complete waste of time. If you are going to have an internet department then it really should be a no brainer getting quotes to interested parties. If I could have given them 0 stars as a rating for my customer experience, I would have. At least Bill Igbal reached out to me, but it was too late. Frankly, I'd rather walk then turn over any of my hard earned money to this group. There are plenty of other dealers out there and if Mazda Lake Lanier keeps this kind of behavior up with other customers, they won't be around for long More