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Jim Shorkey Cadillac
Gainesville, GA
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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46 Reviews of Jim Shorkey Cadillac
September 08, 2022
Bri Bryson was the best and made sure we got the car we were looking for. She answered all questions and worked hard to get the best deal set up before we made it to the dealership. were looking for. She answered all questions and worked hard to get the best deal set up before we made it to the dealership. More
by svaughn
Employees Worked With
Bryona Bryson
Helpful September 07, 2022
I am in the market for a used car with some pretty detailed specifications. I have dealt with multiple dealers while on my search and Jim Shorkey in Gainesville definitely stands out. They were honest detailed specifications. I have dealt with multiple dealers while on my search and Jim Shorkey in Gainesville definitely stands out. They were honest and helpful I cannot say the same for others. I just sent a text to my sales person, Summer, I hope that she is able to come across a car that fits my needs because I would way rather do business there than any place else. Some things that stood out was the car that I went to see was actually there and ready for me to drive at the time of my appointment. It was also available at the price of the listing without crazy unexpected fees. These things seem basic but they’re actually pretty hard to find. More
by missalise3
Employees Worked With
Summer
August 22, 2022
You can hardly get a live person on the phone to help you, and once you do, Tara is short and unfriendly. We have to nag them to get them to return our call and they only have ONE technician who is able you, and once you do, Tara is short and unfriendly. We have to nag them to get them to return our call and they only have ONE technician who is able to help figure out what the problem is and they won't be able to get to it for at least 7 more days! No offer for a loaner vehicle, and our request has gone unanswered. TERRIBLE CUSTOMER SERVICE! Since posting the original review. We have changed our rating, thanks to the service manager, Tim, who was very responsive and assisted us in getting our issues resolved. More
by Dissatisfied
Employees Worked With
Tim Martin
August 05, 2022
Slow service, overpriced and not a satisfactory experience. Initial communications were quick and timely; however, the salesperson did not exactly what was going on with his product portfolio. experience. Initial communications were quick and timely; however, the salesperson did not exactly what was going on with his product portfolio. I knew exactly what I wanted. I had an appointment to order a new car, it took so long, I looked around for my sales person and just got up and left. I hit the one hour mark and was done. I kindly sent an email upon departure and rescheduled for two days later. Upon my return, everything went way smoother. When discussing money, they wanted a $10k deposit and $40k over sticker on a vehicle they didn’t even have an allocation on. Obviously, I gave them a best and final offer and it was declined so I left. The following Monday, another dealership offered me a real allocation at MSRP with no deposit. I thought things would change for the better with the new ownership; however, that was wishful thinking. I am all for supporting my local economy but Jim Sharkey will never earn my business. The parts department is slow too. More
by rg27610
Employees Worked With
Sam Goggins
February 15, 2022
Marvin Mattson - We've bought four cars and worked with him as a salesman and as an administrator. He has always been helpful, way beyond the duty. We thank him. We have always bought used cars and were tr him as a salesman and as an administrator. He has always been helpful, way beyond the duty. We thank him. We have always bought used cars and were treated with excellent service. More
by judywgoddard
Employees Worked With
Marvin Mattson
April 26, 2021
Took our vehicle there while on vacation due to CEL, ABS and many other lights on. Derek Mugge and the service department determined that the fuse panel in the engine compartment and the wiring harness burn and many other lights on. Derek Mugge and the service department determined that the fuse panel in the engine compartment and the wiring harness burned up and it would be $3976 to repair. Had car towed home to Florida and it was just the battery. NOTHING burned up! NEVER trust this dealership! More
by coffeebean120
Employees Worked With
Derek Mugge
January 27, 2021
This was our first visit to Lake Lanier Mazda. We were a happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mo happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mountain home. Was very satisfied with both the salesman and the dealership. Trey was honest and straight forward (very rare) and he got us very close to our price without a lot of negotiating. Trey even drove to our home the next day to return items left at the dealership. We were very satisfied with their friendly and polite service and we got just what we wanted. More
by DAN.TROCHE
Employees Worked With
Trey Pettyjohn
September 25, 2020
I live out of the area and this dealership was able to help me purchase a car during these difficult times! Awesome customer service! They took the extra time to find me the car that best suited my needs. help me purchase a car during these difficult times! Awesome customer service! They took the extra time to find me the car that best suited my needs. Highly recommend. More
by KristaS.
Employees Worked With
Marvin Mattson
February 11, 2020
Scammers Busted By MAZDA USA! Believe the One Star Reviews for this bad dealer. Went to the dealer to set up an appointment for a recall on my Mazda. I gave the adviser Brandy my r Believe the One Star Reviews for this bad dealer. Went to the dealer to set up an appointment for a recall on my Mazda. I gave the adviser Brandy my recall notice and she took all my information and gave me the appointment information. When I showed up for the appointment it was like she had never spoke to me and I had to provide all my information again. Her snobby attitude irritated me in the first place but when I requested that No Other Work be done on my car, no inspection, no diagnostic, car wash etc. She gave me false information that a inspection and diagnostic check must be done or Mazda would not pay for the recall. Sounded fishy to me and I'd already saw other One Star Reviews where this dealer Always finds something wrong to push service or repair work. All I want is my recall work done and she said it was "Mazda's Rule" that bogus inspections and diagnostic checks must be done. Well I called Mazda. Guess what MAZDA HAS NO RULE! MAZDA DOESN'T REQUIRE OR PAY FOR INSPECTIONS OR DIAGNOSTIC CHECKS RELATED TO RECALLS. The Mazda customer care representative called the dealer to try and stop this false information but the dealer refused to stop misleading customers. The Mazda customer service representative put me in contact with the Mazda District Manager so he can stop these scammers from further misleading customers. Few hours later I received a call back from the MAZDA district Manager who informed me that he spoke to the dealer and they NOW KNOW they can't FORCE UNNECESSARY SERVICE on customers and lie and say it's a Mazda Rule! I have also been contacted by Mazda USA and they are very concerned about how this dealer operates and assured me they would be following up with this dealer! Busted! I'd never ever use this dealer and will be notifying others on the shadiness of this dealer. Keep driving Do Not Take Your Vehicle to this dealer! More
by goshee
Employees Worked With
Brandy Ray
August 26, 2019
Great Service Recently took my Mazda 3 in for a bunch of repairs that were covered under the extended warranty that I purchased for my used car. Even though there w Recently took my Mazda 3 in for a bunch of repairs that were covered under the extended warranty that I purchased for my used car. Even though there were numerous issues that came up throughout the process (not to the fault of this dealer), Brandy was with me every step of the way making sure I left satisfied. Brandy is highly recommended if you're looking for good communication and someone that is on your side. Highly recommended. More
by bboucher790
Employees Worked With
Brandy Ray
