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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.5
468 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 468 reviews

April 06, 2024

The guys at Tidwell Ford, especially Oscar took amazing care of my wife and I throughout our purchase of our new F450! Oscar and the rest of their staff treated us like kings and bent over backwards to tak More

by ken.r.dunn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar, Matthew
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Apr 11, 2024 -

Jim Tidwell Ford responded

It's wonderful to hear about your amazing experience at Jim Tidwell Ford, especially with Oscar and the staff treating you so well during the purchase of your new F450. We're thrilled that they went above and beyond to meet your needs. Thank you for recommending both Jim Tidwell Ford and Ford's Super Duty lineup!

Helpful
April 02, 2024

Extremely compete and helpful staff that listened and made important suggestions without any pressure to make a sale More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 05, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 01, 2024

Michaels is the best. Very helpful and cares about his customers. Hr is very responsive and makes sure the correct work is done. More

by Rajeedcarriman
Recommend Dealer
Yes
Employees Worked With
Michael Guitar
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Apr 05, 2024 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Michael provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 31, 2024

Too long of wait for oil change, tire rotation- even with a appointment- almost 2 hrs More

by Suelsweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Apr 04, 2024 -

Jim Tidwell Ford responded

We sincerely apologize for the extended wait time you experienced during your recent visit for an oil change and tire rotation. Your time is incredibly important to us, and we understand the frustration this delay may have caused. Your feedback is invaluable, and we appreciate you bringing this to our attention. We appreciate your business!

Helpful
March 31, 2024

Staff was friendly and helpful. Got my car in and taken care of as promised. More

by Newsomejamme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Streetman
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Apr 03, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 30, 2024

Josh and my service advisor were great. I would come back to your dealership based upon their service More

by Mrarich50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and long dark haired guy sorry
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Apr 04, 2024 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Josh provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 30, 2024

So far so good. I’ve had a couple of problems with my truck, but they worked it out so far. More

by sdycus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 04, 2024 -

Jim Tidwell Ford responded

We're pleased to hear that your experience with us has been positive so far, despite the couple of problems with your truck. Rest assured, we're committed to ensuring that your vehicle is in top condition and that any issues are addressed promptly. We're here to help and appreciate your trust in us for your vehicle needs.

Helpful
March 30, 2024

We purchased our 2023 Ford Bronco from Jim Tidwell Ford. We took it in for it's first oil change today. Caleb was GREAT! He got us a lift to the Mexican Restaurant so we could have lunch while we waited, More

by Jswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb in Service and Oscar in Sales
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Apr 04, 2024 -

Jim Tidwell Ford responded

That's fantastic to hear! We're delighted that Caleb provided you with a great experience during your first oil change at Jim Tidwell Ford. It's wonderful that he went above and beyond by arranging a lift for you and reminding you about the Ford Pass credits. Thank you for sharing your 5-star experience with us!

Helpful
March 29, 2024

My service representative Caleb went above and beyond to get my Ranger repaired and back on the road. More

by Turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Sturgis
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Apr 04, 2024 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Caleb went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 29, 2024

Service director took great care to make things good. Recommend to everyone to go see them More

by Roadrunners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Bass
Report | Print
Apr 04, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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