Joe Heidt Motors - Service Center

The best of the best when it comes to customer experience! I have leased and serviced three cars from this dealership, a CC, a Jetta and a Tiguan. Every time I have to visit for anything big or small, I get th I have leased and serviced three cars from this dealership, a CC, a Jetta and a Tiguan. Every time I have to visit for anything big or small, I get the best service. Kind, respectful, understanding and professional. The entire team is great, my most recent fantastic experience came from Dennis! Highly recommend you give them a chance, I know I will not be visiting another dealership or service center anytime soon! More

Excellent Customer Service Experience! The people at Joe Heidt VW really know how to take care of their customers. Scott and Juan in sales took good care of me when I purchased a certifi The people at Joe Heidt VW really know how to take care of their customers. Scott and Juan in sales took good care of me when I purchased a certified pre-owned car. Mike in finance made sure that I got a great loan rate and got the right amount of extra warranty on the car. Joe in service couldn't be any nicer. My car had an issue with a wear part that was technically "out of warranty"; however, the dealership took care of this cost as I have only had the car for a couple of months. I have dealt with a good number of car dealerships over the years and I never worked with a more honest, caring group of people then everyone at Joe Heidt VW. More

Despicable and deceptive customer service I recently went to Joe Heidt to have them look at the malfunctioning blower motor resistor (regulates the amount of air that blows through the AC) th I recently went to Joe Heidt to have them look at the malfunctioning blower motor resistor (regulates the amount of air that blows through the AC) that was replace 15 months ago. I was told that the part was only under warranty for a year. Really?! The original part lasted for 6 years. Now I'm expected to replace it every year and a half? I was there from 8:30 -11:30 and in that time they didn't even look at the car. The car was never moved from the original parking spot I left it in. There were no adjustments to my seats/mirrors (which they always do when someone drives the car into the service bay) or the fan speed (to test it). After 2 1/2 hours I went to service to see what the delay was they said that is wasn't the blower motor resistor (which I paid $188- to have replaced, but another part that would cost $450 to replace. I know this is not the case as I had my car in service at another VW dealership 2 days earlier to replace tires and they diagnosed the issue as the blower motor resistor. But since Joe Heidt had replace the unit, they suggested I go back to them to remedy the issue. Upon leaving, they told me they washed my car (which they did not). Thus, they wasted my entire morning and tried to up sell me a service I didn't need. I bought my car from them and usually have my car serviced there but now wonder what else I was unnecessarily charged for in service. I will no longer be using their service (or lack there of). To bad for them since service is where they make their money. Perhaps they should call themselves Joe Heist!! More

Excellent Customer Service Traveling back home to Washington DC, I experienced a warning light issue with my 2012 Passat. I drove into Joe Heidt VW, unannounced, and asked if th Traveling back home to Washington DC, I experienced a warning light issue with my 2012 Passat. I drove into Joe Heidt VW, unannounced, and asked if they could help at 12:05pm yesterday. From the very first gentleman I spoke with at the service desk, Joe Fallivene to the gentleman who delivered my car to me after it was checked out and fixed, Dennis Benedito, I was treated with top notch customer service. Mind you, I am not a customer of the dealership and they knew this and still managed to go over and above to help and get my car back to me in exactly 20 minutes and get me on the road back home! If that's not A1 Five Star service, nothing is. I would highly recommend doing business with these folks. It's situations like this that keep customers coming back! Great job and thank you! More

Absolutely do not use this dealer. Do yourself a big favor and avoid this dealership. If you ever have any contact with Tom the service manager, don't ever believe anything he says. He has no customer s favor and avoid this dealership. If you ever have any contact with Tom the service manager, don't ever believe anything he says. He has no customer skills and will point blank lie to your face. My car was damaged by one of their backyard mechanics. The paint was chipped on the door and no one told me, and they were hoping that I didn't see it when leaving. The second rate paint shop that they use (Exclusive in Ramsey) left a noticeable difference in paint tone. Lousy paint job, lousy service from both. DON'T USE THEM !! More

These two gentleman should be fired for there disrespectful treatment of a customer. I will never darken your dealer doorway again nor will anyone I know shop there. These two, especially Thomas disrespectful treatment of a customer. I will never darken your dealer doorway again nor will anyone I know shop there. These two, especially Thomas Carrino have no place in the customer service chain. RUDE and ACCUSITORY of customer.You should be ashamed to have them in your employ. VW headquarters has been notified. More

I BOUGHT MY CAR TO jUAN FEBRES IN 2006 HE IS SO FRIENDLY I BOUGHT MY CAR TO jUAN FEBRES IN 2006 HE IS SO FRIENDLY VERY PLEASANT AND KNOWLEGEABLE. I STILL GO TO THIS PLACE FOR SERVICE EVEN THOU I LIVE 35 M I BOUGHT MY CAR TO jUAN FEBRES IN 2006 HE IS SO FRIENDLY VERY PLEASANT AND KNOWLEGEABLE. I STILL GO TO THIS PLACE FOR SERVICE EVEN THOU I LIVE 35 MILES. NO MATTER HOW SMALL OR BIG THE PROBLEM OF MY CAR THEY DO A GOOD JOB. WE ALSO HAVE VOLKSWAGEN DEALER NEAR MY PLACE BUT THE PERSONEL ARE NOT AT ALL HELPFUL AND FRIENDLY. ESP THE MANAGER.I JUST WANT MY HEADLIGHT FIX THEY LET ME WAIT 4HRS ,WHEN IN FACT I CALLED THEM FOR APPT THE DAY BEFORE.I DON'T THINK THEY WERE SO BUSY THAT TIME THE SEC TOLD ME TO WAIT MY APPT WAS 8AM MY CAR WAS DONE BY 12N.JUST TO FIX THE HEADLIGHT IT TOOK THAT LONG.. I will recommend this dealership to my family and friends if ever they want to buy a car. More

Purchased new Jetta at the end of May at this dealership. Tiny dent on hood was found on day of pickup. Had to schedule a time to bring in vehicle for repair. Dealership had my car for over 2 weeks. Probably Tiny dent on hood was found on day of pickup. Had to schedule a time to bring in vehicle for repair. Dealership had my car for over 2 weeks. Probably would have been longer if I didn't keep calling to inquire about it. Fast forward to mid-August. Noticed water leaking into the car after going through car wash on passenger side floor and backseat floor area. Called dealership immediately to schedule a repair to avoid a rain storm and more car flooding. Service department did not have a loaner car for me to use. No time frame for one and nothing I can do about. NO car rental offer....no nothing. Offered a ride home. No thanks. Decided to call Palisades VW to get repair fixed. Extremely accommodating! took vehicle the next day. They did not have a loaner car available either but set my wife up with a car at Enterprise free of charge! DID NOT get this offer at this dealership. Needless to say I will not be doing any future service work at this dealership. DONE. Its Palisades for me from now on. More

Chrys Kenney has continually provided the highest level of customer service for my first Volkswagen purchase. Every time I walk into the dealership for warranty work or servicing, Chrys has the same smile of customer service for my first Volkswagen purchase. Every time I walk into the dealership for warranty work or servicing, Chrys has the same smile and proper customer service attitude, always paying attention to my concerns and attending to my vehicle with eagerness to resolve the issue. Chrys has always greeted me with individual attention and goes above and beyond to explain what is being performed on my vehicle and keeps me updated. I have recommended several times that Chrys be promoted for his constant attention to detail and positive customer focused attitude. More

So....one morning my 2006 Jetta (purchased @ Joe Heidt) doesn't start due to a dead battery. I call AAA. They come and I ask them if they can replace it. The AAA tech tells me the battery is OK and can be doesn't start due to a dead battery. I call AAA. They come and I ask them if they can replace it. The AAA tech tells me the battery is OK and can be jumped but something is draining the battery and I should have it checked. Off to JH we go. We explain to John the service advisor what we were told by AAA. He says they'll take care of it and we leave the car. We get a ride home from Spiros the JH driver who is a wonderful guy. Later that day JH calls and says "it's the battery that needs replacing, nothing is draining it". I reply OK...pick up the car and give JH $179. The next morning the new battery is dead. Back to Joe Heidt I go. After a day and half JH calls and tell me a problem with the door harness causing the drain. I give the OK to repair. Later that day I pick up the car and give JH $428. I ask John about the first $179. He says "I can't help you, you'll have to see the service manager tomorrow. I go back the next day. I speak with James Walker, service manager, about refunding some of the initial visit cost. He says "not going to happen, the battery had to be replaced". He then dismissed me to a gopher named Chris to show me a copy ot the tests they ran that indicated "replace the battery". Duh! I reminded Chris about the AAA techs original comment...his reply was "he doesn't work for VW so he wouldn't know anything". Apparently, based on his original diagnosis, he knew more than the JH techs that didn't find anything. This is not the first time I've had issues with JH. They're absolutely the worst customer service team I've dealt with. They're rude, dismissive, condescending, etc. I went back because they are convenient to get to. Next time I'll go the extra distance and go to Jack Daniels or some other VW dealer. PS: I recently had some transmission work done locally on the Jetta and the mechanic warned me about JH service....I should have listened!! More