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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,558 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,558 reviews

February 05, 2022

I have never seen a car dealership that was just honest and great as this dealership and the way that they treated me was just amazing and the truck they sold me was awesome I love it More

by Vernon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler, Cody Byers
Feb 07, 2022 -

Joe Machens Capital City Ford responded

Love the car! Definitely a great choice. Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

February 03, 2022

Awesome people found what I wanted right away thanks Keith schoolfield for my 2nd vehicle More

by BRITTANY_SHIKLES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Joe Machens Capital City Ford responded

Thank you for the kind words and great review for Keith! We're glad they were able to help. Welcome to the Joe Machens family! We appreciate your business.

February 02, 2022

Zach was amazing! Very informative, friendly and accommodating! He wasn't pushy just listened to us and answered all our questions. We were just looking to get ideas on newer vehicles and after abo More

by sislee62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Zach Kucsik
Feb 03, 2022 -

Joe Machens Capital City Ford responded

Great car you got there! We are pleased to learn of your positive experience with us here at Joe Machens. We look forward to serving you again in the future.

February 02, 2022

Brent and everyone involved in getting my new Bronco ready for me to be able to pickup worked very hard. More

by Jams0507
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the prep and cleanup employees, Douglas Keeler, Brent Simmons, Derek Bertles
Feb 02, 2022 -

Joe Machens Capital City Ford responded

We're happy to see that you had a 5-Star experience at Joe Machens. Thanks for sharing!

February 02, 2022

Had a great experience purchasing my Honda Pilot. The dealership worked hard to find me the right 2nd vehicle. More

by jgarrett5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Underwood, Jordan Fields, Derek Bertles
Feb 02, 2022 -

Joe Machens Capital City Ford responded

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

February 02, 2022

They were not willing to budge on price even when we came in with cash, no trade. That was a little bit disappointing, but the sales guy was great and easy to work with, and the price we paid was fair. The p More

by rebecca_adcox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Sands
Feb 03, 2022 -

Joe Machens Capital City Ford responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I will forward your comments to our manager and we would like the opportunity to talk and investigate your feedback further.

February 01, 2022

Mike Rogers and Joe Machens were great to buy our new Ford Expedition from! We have crazy schedules and they made everything work to accommodate us. More

by Kellyn1105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Joe Machens Capital City Ford responded

On behalf us all of us at Joe Machens, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 29, 2022

I had a great experience at Joe Machen Ford in Jeff City. They were willing to work with me on my trade-in, professional and upfront, and were very accommodating of my schedule. I think that I will be in th More

by Lee Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Zach Kucsik
Feb 01, 2022 -

Joe Machens Capital City Ford responded

Thank you for your review! We're so happy to hear that our team was able to help you. Zach is a great guy and I'm glad he helped make the process as easy as possible. We look forward to seeing you in the future when it's time for another vehicle purchase!

January 27, 2022

Dealership worked hard to get the deal done. My only complaint would be the market adjustment that they charged. I understand it’s place but don’t agree with it. Outside of this it was a very pleasant e More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Jalen Sands
Jan 28, 2022 -

Joe Machens Capital City Ford responded

Thank you for your review! Glad to see you had a fair experience, however, it looks like we could have done a better job to get to a 5-star review. Your comments are being forwarded to our General Manager.

January 22, 2022

On point with regards to speedy and attentive customer service. Told my salesman what I was looking for and he found exactly what I wanted with no buying pressure. More

by jelmitch4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Ben McGrail, Zach Kucsik
Jan 24, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

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