Joe Machens Capital City Ford

Fast and timely responses via text, email and phone. Excellent Customer Service! They stayed late to complete the deal on our purchased vehicle. Would recommend this dealership to anyone. Excellent Customer Service! They stayed late to complete the deal on our purchased vehicle. Would recommend this dealership to anyone. More

After a horrible experience at another Ford dealership, we went to Machens and they took care of us. They are so friendly and go out of their way to provide excellent customer service. we went to Machens and they took care of us. They are so friendly and go out of their way to provide excellent customer service. More

I called to schedule an appointment for a recall notice that I'd received in the mail. The first person I talked to indignantly asked why I was calling as though I was wasting his time. After I told told that I'd received in the mail. The first person I talked to indignantly asked why I was calling as though I was wasting his time. After I told told him why he continued to act as though I was wasting his time. He finally passed me on to a kind lady who took my information and said she would contact me when parts were available. I was contacted about 3 weeks later and scheduled for a repair. After I was in the waiting room for the service department I was told that parts WERE NOT available yet and I never should have been called. Pretty xxxx frustrating! More

Everyone was helpful and answered all of my questions. They were polite and friendly. It was very helpful to be able to leave my car and get a ride to work and pick my car up at the end of the day. They were polite and friendly. It was very helpful to be able to leave my car and get a ride to work and pick my car up at the end of the day. More

Absolutely horrible experience all around & would not recommend this dealership to anyone. Will definitely be taking my business elsewhere in the future even if that means having to drive further. recommend this dealership to anyone. Will definitely be taking my business elsewhere in the future even if that means having to drive further. More

Outstanding service and loved the communication keeping us updated along the way. I would recommend Capital City to everyone. Friendly and professional every step of the way. us updated along the way. I would recommend Capital City to everyone. Friendly and professional every step of the way. More

Philllip did a wonderful job. He was able to answer all my questions. Couldn't be happier with my new car. I will recommend him to all my friends. my questions. Couldn't be happier with my new car. I will recommend him to all my friends. More

It took 1 hour and 45 mins to get a tire rotation and oil change. I made an alt and was told it would be later than my apt time to actually get in. change. I made an alt and was told it would be later than my apt time to actually get in. More

Dropped my truck off for its 100,000 maintenance service before leaving a week's vacation. As promised, truck was ready when I returned, and the total cost was less than I was initially quoted. before leaving a week's vacation. As promised, truck was ready when I returned, and the total cost was less than I was initially quoted. More

Randy worked hard to find me exactly what i was looking for! He made the process very easy and explained exactly what I needed to do since it was my first time buying a car on my own! for! He made the process very easy and explained exactly what I needed to do since it was my first time buying a car on my own! More