Joe Machens Capital City Ford

The service department is amazing. The service advisors are helpful and informative. Every time I need help, they are quick and willing to solve any problems I have with my truck. Highly recommend Joe Mach are helpful and informative. Every time I need help, they are quick and willing to solve any problems I have with my truck. Highly recommend Joe Machens service department. More

With what you fixed on my vehicle it didn't work. It didn't fix it. I was told if you turned my Rotors and scraped my brakes Pad it would fix it... it did not fix it didn't fix it. I was told if you turned my Rotors and scraped my brakes Pad it would fix it... it did not fix it More

I had the pleasure of working with both Eric in the service department and Billy in the sales department. Although there was some confusion on what my warranty covered they went way out of their way to service department and Billy in the sales department. Although there was some confusion on what my warranty covered they went way out of their way to ensure they did everything they could to keep the cost as low as possible. I really appreciate all of the effort and help they gave me and would highly recommend using their services if you’re considering it. Thank you guys so much! More

Kale got me in and out very quickly, price was fair and I would recommend my family and friends to get there service done there. would recommend my family and friends to get there service done there. More

Absolutely the worst customer service ever. Let messages with no return call. Service advisors talking down to customer. Absolutely unbelievable. You folks have lost my business. with no return call. Service advisors talking down to customer. Absolutely unbelievable. You folks have lost my business. More

Normally have great service. The day I was there for an oil change it took over 2 hours. I had an appt. The lady at the desk commented multiple times that she's only worked 2 Saturdays so she didn't know h oil change it took over 2 hours. I had an appt. The lady at the desk commented multiple times that she's only worked 2 Saturdays so she didn't know how to do anything. If they had told me they were behind I could have done other things instead of sitting there. More

I have been doing business with capital city ford for a long time and have been happy with them most of the time. This time I had an appointment for oil change and it took just as much time as without long time and have been happy with them most of the time. This time I had an appointment for oil change and it took just as much time as without appointment. I was a apologized to a couple times. More

We had the best experience ever in buying a different vehicle thank's to Judy Obermeyer. She showed us several used vehicles ranging in price, equipment options and speedometer mileage explaining the Pr vehicle thank's to Judy Obermeyer. She showed us several used vehicles ranging in price, equipment options and speedometer mileage explaining the Pro and Con's of each vehicle. Judy Obermeyer was "THE BEST" a true 10+ thru the entire process. Every day we are reminded how happy and satisfied we are with our purchase. Dennis and Karen Brandhorst Jefferson City, Missouri More

I have been a customer at Joe Machens Capital City Ford ever since they started doing business in Jefferson City MO. When I discovered my tire was flat, I aired it up and B-lined it to Machens. There was n ever since they started doing business in Jefferson City MO. When I discovered my tire was flat, I aired it up and B-lined it to Machens. There was no Plan B because this is where I go, and I’m always confident that they’ll take care of my Escape. Once again, they proved me right! More

For an oil change they were very messy and the they left behind was leaving spots on the concrete. Mind that this is on the second oil change on the truck all preformed by them behind was leaving spots on the concrete. Mind that this is on the second oil change on the truck all preformed by them More