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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,564 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,564 reviews

June 28, 2021

A/C not cooling, check out ok, still not cooling, More

by mccowencharles21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric
Jun 29, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job checking our work. Dealerrater displays only your user name for your privacy. Our General Manager, Tom, requested that you email him your full name and contact information. He would like to look into this further for you. His email is: tstegeman@machens.com.

June 28, 2021

It is convenient and you have always done a good job for me! More

by Msuzbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 29, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, we appreciate the kind review!

June 28, 2021

Joe Machins Capital City is wonderful to do business with. Everyone there is friendly and eager to be of assistance. Christian is especially knowledgeable and efficient at automobile sales. More

by Smithkc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
Jun 28, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, we really appreciate it! Enjoy your purchase!

June 27, 2021

Mike Rogers at Joe Machens Ford was the best! Made the process so quick and easy and I am absolutely in love with my car! More

by Maggie Kehoe
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Joe Machens Capital City Ford responded

Woo! We love it! Enjoy the car :)

June 27, 2021

Very thorough! Very friendly! Only thing is long wait time. More

by DIAMONDPRINCESSGOTTI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jun 28, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, we do apologize for the long wait time!

June 27, 2021

Great dealership. New hire slow to respond resulting in delay More

by l3atthelake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 28, 2021 -

Joe Machens Capital City Ford responded

Thank you for your honest review, we really appreciate it. Apologize for the delay in getting your service complete!

June 27, 2021

Service tech Angie very helpful and explained service and how it would be resolved More

by BECKY.THOMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 28, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, we appreciate it!

June 27, 2021

I had to get my truck towed up there and eric tried to get me in that day but needed to be looked at futher so eric got me in when he could. He was very good at communicating with me and they was able to More

by Chrissybax
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 28, 2021 -

Joe Machens Capital City Ford responded

We are so glad to hear that Eric was so great to work with and we are happy to hear that he was able to find the issue!

June 27, 2021

I have purchased many vehicles from this dealer and from Mike Rogers. I continue coming back because the service doesn’t stop at the point of sale. They continue for the life of the new vehicle. More

by Bschad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Wilson, Ben McGrail, Angie Hulsey
Jun 28, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your continued support of our dealership, enjoy your latest truck purchase!

June 27, 2021

Capital city Ford has always been welcoming and worked hard for our business More

by Coachericthomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde
Jun 28, 2021 -

Joe Machens Capital City Ford responded

Thank you so much :)

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