Joe Machens Capital City Ford

I had the best experience and between Brent Simmons, Billy Underwood and Matt Wilde they made it a easy and painless process. Billy Underwood and Matt Wilde they made it a easy and painless process. More

Great staff friendly environment the techs seem to know what they are doing.Will always use Joe Machens Ford for all my service needs on my F150 now let me tell you about the service director what a hunk what they are doing.Will always use Joe Machens Ford for all my service needs on my F150 now let me tell you about the service director what a hunk More

Everyone at the dealership was amazing their customer service was on point and I left there a very happy customer with a new car. service was on point and I left there a very happy customer with a new car. More

I went in with a junk trade thinking my credit wasn’t good enough to make a deal happen and Christian and Derek were able to get me some money for my trade and a loan on a new car! good enough to make a deal happen and Christian and Derek were able to get me some money for my trade and a loan on a new car! More

The cashier staff and courtesy van staff were very nice and helpful but that is where it ended. I had an appointment in advance so that I could ensure that I could complete this car task without interrupt and helpful but that is where it ended. I had an appointment in advance so that I could ensure that I could complete this car task without interruption of my evening. I dropped my car off 2 hours early and returned to work. I called 1 hour after my appointment and left a message with the person that was supposed to be in charge of my car. No response. 2 hours later I called again and was on hold for several minutes before I was told that my car was just now being pulled in. When asked why it wasn't done at the appointment time, I was told that if it was dropped off for an appointment "we have until closing time to get it done" but if I am waiting at the facility then it would have come first. That is poor business. An appointment is an appropriate. No one was honest with me about why it was not completed. My keys were never matched with the tag that was placed in my car. Is this common practice?! My keys and life on that key ring could have easily been lost. I have tried Ford service in the past and was frustrated but thought I would give it one more shot. Never again. More

One of our best car purchasing experiences-polite and concerned with meeting our needs, no hard sell tactics. Negotiated a fair price for us with no hassle, we are happy! concerned with meeting our needs, no hard sell tactics. Negotiated a fair price for us with no hassle, we are happy! More

Very friendly and accommodating. I needed my car back quickly and though they were extremely busy they were able to take a look at in in my scheduled appointment time. quickly and though they were extremely busy they were able to take a look at in in my scheduled appointment time. More

Best seller at Ford would be Darnell if you need a new or new used car look Darnell up tell him that Matt or Hannah sent you in new used car look Darnell up tell him that Matt or Hannah sent you in More

I only have 25 words to explain, it should not of taken 2.5hrs to do an oil change. And I have other complaints as well 2.5hrs to do an oil change. And I have other complaints as well More

Darnell was great to work with. Could not have been happier with his service. happier with his service. More