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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,549 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,549 reviews

March 12, 2021

My appointment was scheduled a week in advance and up on arrival I was greeted and my vehicle was taken in public. After the prescribed amount of time I was informed that my vehicle was ready. It is always More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Mar 16, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your positive review of our service department! We are glad that we were able to get your car all serviced up!

March 12, 2021

Once again completely satisfied with the service and friendliness. Always our go to. Definitely would recommend Bo as a salesman to ask for. Will continue to to pass on our great find. Thanks the Simmon More

by pauletteelaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much! We are over the moon that you continue to have such great service and keep coming back for more!

March 12, 2021

Mike Rogers was great.. He found several cars to tryout. When I found what I wanted he even unloaded it off of transport and saved it for me. I got a great deal... Added a few items to the exterior and Mike More

by coach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Joe Machens Capital City Ford responded

Woo! Congrats on your new car, that's so exciting!

March 12, 2021

In and out on time, great job.ThanksIn the 12 hours In and out on time, great job. Thanks In the 12 hours before I got to the service bay, I received too many emails (5) prior to arrival. More

by TOMANDEVE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Mar 15, 2021 -

Joe Machens Capital City Ford responded

Thank you for your positive review of our service department, sorry about all the emails!

March 12, 2021

Joe Machens Capital City Ford is a customer friendly dealership. They maintain a clean and comfortable showroom staffed by courteous and friendly individuals who are eager to help you purchase the vehic More

by hdryer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Giorgione, Derek Bertles, Miles Rockers, Josh Woodruff
Mar 12, 2021 -

Joe Machens Capital City Ford responded

Thank you so much! We are over the moon that you had such a great experience at our dealership. Congrats on the new to you car!

March 11, 2021

Smooth sailing, overall satisfaction! Great people and had good selection of cars! Thanks again Ben and crew a w e s o m e e More

by 17fastfiesta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben McGrail, James Pierce
Mar 11, 2021 -

Joe Machens Capital City Ford responded

Awesome, indeed! Congrats on the new to you car!

March 11, 2021

Friendly and clean dealership and willing to assist with the buying process. Informative and easy to use web site. Randy Wells was very helpful and professional as was both finance individuals. More

by bigrprice1
Recommend Dealer
Yes
Employees Worked With
Randy Wells, Derek Bertles
Mar 12, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for the review of our dealership! We are glad to hear that you had such a great experience and congrats on the new car!

March 10, 2021

My experience has all been positive. Angie, service Representative was polite, professional and kept me informed not only in regards to my last visit but with the second Ford product I own. More

by MSHP876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Mar 11, 2021 -

Joe Machens Capital City Ford responded

Awww, that's so nice of her! Thank you so much for your positive review!

March 09, 2021

Set up appointment online to replace engine air filter and cabin air filter. The appointment took an hour and 15 minutes to replace the engine air filter. Did not have cabin filter the main reason for the More

by Peggy.talken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Paul, Angie Hulsey
Mar 09, 2021 -

Joe Machens Capital City Ford responded

Hi Peggy, we are sorry that they didn't have the cabin filter in stock. I am sending your review to management, so they can look further into this issue. Again, our apologies.

March 09, 2021

They are always helpful and efficient. They communicate well through the entire repair process and are not pushy. Kim in the Cashiers office was extremely helpful trying to set up the payment for Sunbit e More

by Janice F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Mar 10, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Janice! We are glad to hear you had such a great service experience!

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