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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,561 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,561 reviews

March 07, 2021

Jalen was outstanding to work with. He went above and beyond great customer service! He made the process easy and hassle free! Thank you JM More

by Tony.phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Sands
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Tony! We love when we provide an easy process to our customers. Congrats on the new car!

March 07, 2021

James was absolutely fantastic! Low pressure sales, very helpful and he found EXACTLY what we were looking for. Even though we are “Chevy” people, we couldn’t be happier! More

by Tmnilges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Pierce
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Yay! We LOVE when people find exactly what they need. Congrats on the car!

March 06, 2021

Fantastic to work with!!! Great experience. Found just what we were looking for! Highly recommend, if you are looking for something specific he will find it for you!! More

by cmtaube.ct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Yay!! We are so happy to hear that you found the car that you needed, congrats!

March 06, 2021

We came in to look at some new Mustangs and found exactly what we were wanting . Hadn’t really decided that we were going to buy this particular day but after meeting Cody Byers and experiencing The More

by mustangmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Cody Byers
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much! Congrats on the Mustang, that's so much fun!

March 05, 2021

This was our second purchase at Joe Machens in Jefferson City. Christian did a good job listening to our needs and helping us to find a vehicle that checked all our boxes, but also that would be affordable. More

by Marycate87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Woodruff
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Awww, what a happy review for this Monday morning :) We are over the moon you had such a great experience and congrats on the new to you car!

March 05, 2021

I enjoyed talking to Keith Schoolfield. Very knowledgeable about the car I purchased. Keith was very helpful. Very polite. I will go back to him if I ever need anything else. Thank you Keith yo More

by Sandra Davis
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
Mar 05, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind review!! We are glad Keith was so great to work with. Congrats on the new car!

March 05, 2021

We had an excellent experience purchasing our vehicle from Joe Machens. Roberto and Josh made our purchase enjoyable and easy. We definitely recommend this dealership More

by bas20760
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Smith, Josh Woodruff
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind review, congrats on the new car!!

March 05, 2021

Service person, Ryan,made repeated mistakes. first tried to create a inspection, left me the waiting room for 90 min. after I instructed him on repair desired and charge me $250 for the service. then told More

by WEBLINDSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our Service Manager, Steven, requested that you email him your full name and contact information. He would like to look into this further for you. His email is spaul@machens.com. Our apologies, we never want to disappoint our customers.

Mar 09, 2021 -

WEBLINDSEY responded

my name is John Lindsey weblindsey@gmail.com, cell# 573-291-5509 I have dealt with this dealership over the years 30+ bought the F-150 in question from your store, and have spent thousands of dollars there we also have a 2012 Edge that we have had serviced from time to time, Also have ask for help to get on the bonus point program, unsuccessful? It would be niece to be able to receive the discounts like others. I am 69 years old and pretty low tech., but not stupid. No one like to feel like they are being taken advantage?? Thanks

March 05, 2021

Great day salesman worked really hard for us was very helpful and knew his job thank you Keith made the sale feel good thanks again More

by Lfredrich
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
Mar 08, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your positive review, congrats on the new car and safe travels!

March 04, 2021

Routine oil change, gdi fuel repair and air filter change. called Early in day an was able to get to get in the same day. More

by DEDOESUMMER20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas William
Mar 04, 2021 -

Joe Machens Capital City Ford responded

Nice! Efficiency for the win. Thanks for the review, we really appreciate it!

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