Joe Machens Capital City Ford

Twenty five words is overkill for a simple oil change and checkup. It all went fine, folks are easy to deal with, and Ed is fun on the shuttle rides. checkup. It all went fine, folks are easy to deal with, and Ed is fun on the shuttle rides. More

Fast Friendly and Clean. Will continue to have my car serviced there. Thanks also for ordering my hood Deflector. Can’t wait to get in put on serviced there. Thanks also for ordering my hood Deflector. Can’t wait to get in put on More

Judy, Tom and Jamie were all a pleasure to work with as usual. All very professional and straight forward in all aspects of the buying experience. Thanks to all of you. usual. All very professional and straight forward in all aspects of the buying experience. Thanks to all of you. More

Very courteous upon arrival, I appreciated the heads up on my service. I also appreciate the shuttle service to and from, makes it very handy to just drop my vehicle off. on my service. I also appreciate the shuttle service to and from, makes it very handy to just drop my vehicle off. More

Jordan was awesome and friendly and done everything he could to get me in the car I wanted! He was awesome and I will definitely be going through him again in the future if he is available! He deserves a could to get me in the car I wanted! He was awesome and I will definitely be going through him again in the future if he is available! He deserves a raise lol then the shop people were awesome! Kayle and Kim were great when I had to bring my car back in to be worked on! Overall amazing experience! Jamie was awesome too he is always great to work with! Never disappointed here! More

2/3 appointment were terrible! Purchase my car privately in October 2020 and took it in for an oil change and asked them to look at this like bouncing noise in front. They diagnosed issue or what they told in October 2020 and took it in for an oil change and asked them to look at this like bouncing noise in front. They diagnosed issue or what they told issue and I took back middle of November to fix what was suggested. Got there checked in for my 1pm appointment and about 15 minutes after scheduled appointment time they came out and told they would need to reschedule because they didn’t have enough techs. I spoke to service manager or thought was and asked why someone couldn’t have reached out before I drove an hour to the appointment she told me she hadn’t look at their schedule. (BTW What they requested to fix the noise but it didn’t fix it) Then I went back in January to get oil changed again and asked to have shocks replaced (trying to self diagnose noise) instead of replacing shocks they redid the same work they did in November. Nothing was questioned until I called back and asked about the work and what I was charged for. They did make it right and great customer service at that appointment (should be there hundreds of dollar mistake) and made it right but I think if I wouldn’t have specifically requested Keith Walters be the tech I don’t feel the noise would have been fixed and they would have just replaced the shocks. If I ever go back Keith will be only one working on my car. More

The service writer Angie H is awesome and Machens did not disappoint! Highly recommend Joe Machens in Jefferson City for all of your Ford needs!! disappoint! Highly recommend Joe Machens in Jefferson City for all of your Ford needs!! More

I am nothing short of impressed with Cody. I had been eye-balling this 2017 Expedition for around a week or so and finally applied online just after 7PM and within a few minutes I get an email from Cody. eye-balling this 2017 Expedition for around a week or so and finally applied online just after 7PM and within a few minutes I get an email from Cody. Not only did he start everything right off the bat and answered every single one of my mundane questions, he would always respond promptly (we communicated solely through email-it was simple for me that way.) The next day just 45 minutes before they closed, we pulled up and Cody had JUST pulled the Expedition up for us to test drive before making our final decision. The customer service and PROMISE that Cody had kept to have it ready and waiting for us when we got there spoke volumes and IMMEDIATELY earned our trust. Cody, thank you for going ABOVE AND BEYOND in what little time we had given you. We Thank you and we WILL return to fit my husband for a truck. More

The place was clean. The people were respectful and courteous. Everything was on time. All work that was to be done was explained fully. All of my questions were answered. courteous. Everything was on time. All work that was to be done was explained fully. All of my questions were answered. More

Friendly people, great service and the facility is very nice! I didn't have an appointment but I waited in a very comfortable lounge so my wait was pleasant. nice! I didn't have an appointment but I waited in a very comfortable lounge so my wait was pleasant. More