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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,563 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,563 reviews

January 31, 2021

Darnell was very attentive and explained everything to me. He even went to pick up the vehicle I wanted to look at from the KIA store in Columbia. He was honest and a no pressure salesman. He took the tim More

by Todd Large
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Woodruff. He did a great job too. , Darnell Thomas
Feb 01, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Todd! We are over the moon that Darnell was so great to work with. Safe travels in your new car!

January 31, 2021

All went well. Took as long as he told me it would and it worked good afterwards. Was there for a recall on the backup feature. It worked after completion. More

by Nicole.mcbaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Feb 01, 2021 -

Joe Machens Capital City Ford responded

Thank you for such a kind review of our service department. We are glad to hear you had such a great experience!

January 29, 2021

This is the second used vehicle we have purchased from Joe Machens Capital City. Christian was great to work with and Josh made signing off on paperwork painless.Service department is always accommodating More

by sedalia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Machens Capital City Ford responded

Thank you for such a kind review! We are over the moon that you came back for a second car and can't wait to help with the third!

January 29, 2021

Great experience overall...friendly and knowledgeable staff. Would recommend them to friends and family if in the interest of purchasing a vehicle. Very happy with my purchase. More

by Easter Bunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Jacob Thomas, Derek Bertles
Feb 01, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words! Safe travels in your new car!

January 29, 2021

Very friendly staff. Clean business, Staff willing to work with customers to ensure they are satisfied with their purchase. Non judgmental and very customer oriented. Wil More

by jjanssen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The financial department was excellent and the Sales Manager was Awesome!
Feb 01, 2021 -

Joe Machens Capital City Ford responded

Thank you for your kind review, we really appreciate it and can't wait to help with the next car!

January 29, 2021

Was willing to work on price of trade in a trustworthy manner of buy. Impressed. We were not interested in any warranty and they did not try tell sell it More

by Tckccox
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
Feb 01, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your review, we are glad to hear you had such a great experience. Safe travels in your new car!

January 28, 2021

Keith was amazing in helping me find the perfect first car for me. He met all my requirements financially and made sure I got everything I wanted in a car. More

by Jacob.Thornsberry57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde
Jan 29, 2021 -

Joe Machens Capital City Ford responded

First car?! How exciting, congrats! Please do call if you have any questions!

January 28, 2021

Service Techs were right there and ready to assist when i pulled into service bay. Took truck immediately to have service performed. They advised me of a couple of additional service items that could be perf More

by Beaucifus64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Prenger
Jan 29, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind review! We are over the moon you had such great service and can't wait to help you again!

January 28, 2021

Joe Machens Capital City was very helpful and persistent on finding the right car for me and making sure it was everything I wanted and needed. My sales rep, Christian Connite accommodated to all my questio More

by Zachary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
Jan 29, 2021 -

Joe Machens Capital City Ford responded

The first car by yourself?! Omg, how exciting, thanks for choosing Machens and safe travels in your new car!

January 27, 2021

Was in for a recall. I was not told that work would not be complete on first visit so was disappointed to have to return. I did tell the scheduler that the camera wasn’t working properly. Service departmen More

by MJBEXTEN
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jan 27, 2021 -

Joe Machens Capital City Ford responded

Sorry, the recall took longer than you wished, but we are glad to hear that your overall experience was good!

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