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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,564 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,564 reviews

January 26, 2021

Great customer service. Was kept appraised of what they were doing and how much longer it would be until they were done. I have no complaints. More

by slott51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jan 27, 2021 -

Joe Machens Capital City Ford responded

Woo! Amazing, so happy to hear! We hope to see you again!

January 26, 2021

Darnell Thomas was awesome to work with! No pressure, No hassle. His main priority was our satisfaction. Highly recommend! Love our new 2021 Bronco Sport! More

by kf736
Recommend Dealer
Yes
Employees Worked With
Jacob Thomas, Darnell Thomas
Jan 27, 2021 -

Joe Machens Capital City Ford responded

Aww, amazing that's what we like to hear. Congrats on the Bronco!

January 26, 2021

Very pleasant experience. Salesman, Joe, was considerate and followed thru as promised. Car was clean and correct when picked up. Closing was easy to complete. More

by johnw.graves54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Underwood
Jan 27, 2021 -

Joe Machens Capital City Ford responded

Thank you for your kind review, we are over the moon that you were able to get the car that you were promised. Safe travels!

January 26, 2021

Jordan was very friendly, organized, and efficient. He was very familiar with the vehicle and explained the safety features and electronics in an orderly fashion during our test drive. We were shopping More

by cjstruttmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Jordan Fields
Jan 26, 2021 -

Joe Machens Capital City Ford responded

Aww, what a sweet review, thank you! Congrats on the new car!

January 26, 2021

It’s understandable vehicles to sell are scarce but your Sales department don’t care if they sell a $54000 new vehicle or not. Lol Meeks appreciates a $65 paint sale lol. More

by Wdsteelfab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Thomas
Jan 26, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. Dealerrater displays only your user name for your privacy. Our General Manager, Tom, requested that you email him your full name and contact information. He would like to look into this further for you. His email is tstegeman@machens.com.

January 26, 2021

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by AARON.STARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey, Dustin Prenger, Jesse Edler, Arkeem Horsley-Robey
Jan 26, 2021 -

Joe Machens Capital City Ford responded

Thank you Aaron!

January 25, 2021

Excellent service from the time we entered until the time we left. John Lange was very polite and courteous and made purchasing our new Escape a pleasant experience. This is our go to dealership to purchase More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lange, Brian Lorts, Derek Bertles
Jan 25, 2021 -

Joe Machens Capital City Ford responded

Thank you Robin! We appreciate the positive feedback!

January 25, 2021

Randy Wells met us out in the car lot. I rolled my window down and we kind a told him what we were looking For. We had a 2002 Ford Explorer to trade in that We actual bought at this Dealership when More

by rgbanks2004
Recommend Dealer
Yes
Employees Worked With
Randy Wells
Jan 25, 2021 -

Joe Machens Capital City Ford responded

Thank you for your kind review! We are so happy to hear that Randy was able to find you an Explorer that meet both your and your wife's wishes. Safe travles!

January 25, 2021

After a clarifying statement they got to work on my 2010 F150 FX4. The software update fixed the fuel and O2 sensor issues I was experiencing. More

by thomascarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jan 26, 2021 -

Joe Machens Capital City Ford responded

We love seeing 5-star reviews for our Service Dept. Thank you, we hope to see you again.

January 25, 2021

Service was done timely and completePeople were Service was done timely and complete People were responsive to my needs and the items which needed to be addressed Would recommend to anyone with s More

by PAULHAYWARD5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stegeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Hulsey
Jan 26, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, we would love for you to recommend us!

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