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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,567 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,567 reviews

January 21, 2021

Jordan was excellent at answering all questions we asked and helped us get the best deal with the situation we were in with a trade in. I would recommend anyone go to Jordan for a new vehicle. He made us fe More

by KarissaPirrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Fields
Jan 21, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words Karissa! Safe travels in your new car!

January 21, 2021

Good experience with the crew at Capital City Ford, I had Jordan Fields as my salesman he was very friendly and helped with any questions I had. I would highly recommended Capital City Ford for new or used c More

by Starner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Fields
Jan 22, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words! Safe travels in your new car!

January 21, 2021

12/19/2020 service - Texted me $270.73 in repairs to approve. Charged my card $448.71. When I said that isn’t what I authorized, they said they “forgot” to include labor charge in the estimate. Gave More

by sjej50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Williams
Jan 22, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in communicating the price as well as getting approval for the service. Dealerrater displays only your user name for your privacy. Our General Manager, Steven requested that you email him your full name and contact information. He would like to look into this further for you. His email is spaul@machens.com.

January 20, 2021

I have purchased more than 30 vehicles from this location over the past 40 years and they have been great to work with never any problems with service or the sale More

by bepple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stegeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Randy Wells
Jan 21, 2021 -

Joe Machens Capital City Ford responded

WOW! Thank you so much for your continued support and loyalty!

January 20, 2021

Darnell was great and we got a great price for our new explorer ST. We also had a very good price for our trade in. More

by CRC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell Thomas
Jan 21, 2021 -

Joe Machens Capital City Ford responded

We are so happy to hear that Darnell was able to help you get such a good deal. Safe travels in your new Explorer xx!

January 20, 2021

Was able to get job done when I needed it done and the had it in the shop before I left the parking lot and it was ready when I came back to check on it More

by jadawm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jan 20, 2021 -

Joe Machens Capital City Ford responded

Nice! Love to see a service that is efficient. We hope to help you again in the future!

January 19, 2021

Great experience. Brad was knowledgeable with his inventory, and was very conscious of limited time since we just a newborn. Would highly recommend this dealership to anyone in the market for a new o More

by Mid Missouri tiger Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett
Jan 19, 2021 -

Joe Machens Capital City Ford responded

First, congrats on the new car! Second, congrats on the new addition to your family :) We are so happy we were able to help out you and your family!

January 19, 2021

Darnell and Capital City Ford were so easy to work with and extremely helpful! Darnell was very patient with us as he took the time to make sure all our questions were answered and to ensure we were comfor More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stegeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Darnell Thomas
Jan 19, 2021 -

Joe Machens Capital City Ford responded

Thank you, Sarah! Darnell really is the best. Safe travels in your NEW car!!

January 19, 2021

I am very happy with my experience! Cody was my salesman and he was very pleasant to work with. I never felt pressured and felt like he really was trying to get me the best deal. I bought a 2017 Jeep Patrio More

by Sabrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Jamie Wilson
Jan 20, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, Sabrina! We are glad to hear that Cody was so wonderful to work with. Congrats on the Patriot!

January 18, 2021

So happy with our car buying experience with Bo. Bo helped us find exactly what we wanted and was great to work with. Puts customers first and with comfort. Thank you for a great experience More

by Hap4979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Joe Machens Capital City Ford responded

Thank you for your kind words. Congrats on the new car!

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