Joe Machens Capital City Ford

Repeat Customer - Will Be Back Needed a low mileage quality used car and Scott Jackson was able to locate a vehicle that fit the bill in a short amount of time! He also did the sam Needed a low mileage quality used car and Scott Jackson was able to locate a vehicle that fit the bill in a short amount of time! He also did the same for me several years ago when I was buying my wife a car for her birthday and I was glad to deal with him again on my recent purchase. The deal was fair and everyone I dealt with was pleasant and helpful. I will definitely be back when in need of another vehicle! More

Rob relford When we got there Rob was right there to answer any questions we had was quick to find what we were looking for. He found it to a T! The service was f When we got there Rob was right there to answer any questions we had was quick to find what we were looking for. He found it to a T! The service was fast and the staff was very friendly! Fastest we ever bought a vehicle EVER!! More

Good service but an hr for an oil change was a bit long Excellent service but for a full service oil change an hr was a bit long otherwise it would have been a 5 star rating. I will be back Excellent service but for a full service oil change an hr was a bit long otherwise it would have been a 5 star rating. I will be back More

Nice friendly staff that were able to answer all associated queries. I would recommend them to anyone looking to buy a car. Side note, they also have really good cof that were able to answer all associated queries. I would recommend them to anyone looking to buy a car. Side note, they also have really good coffee. More

Randy Wells was awesome! From the moment we pulled in to the dealership, we were treated great! Randy Wells was excellent to work with. He was extremely friendly, kind, cour From the moment we pulled in to the dealership, we were treated great! Randy Wells was excellent to work with. He was extremely friendly, kind, courteous,knowledgeable and honest!. Never once did we feel like he was pressuring us which was a huge plus to us. We believe he absolutely went the extra mile to give us the best car buying experience ever! Thank you Randy!!!! Also, kudos to Brian Lorts for working with us on the pricing and trade in. He was very helpful in getting us the best price possible. Bradley Kellerman was great getting us the correct paperwork we needed to complete the deal. These employees made the whole process of purchasing our new Escape the best experience ever! Thank you all! Larry & Cindy Carver More

Made my day Everyone was friendly courteous knowledgeable and just nice. They provided transportation we didn’t have to wait. My 102 mother had a blast felt speci Everyone was friendly courteous knowledgeable and just nice. They provided transportation we didn’t have to wait. My 102 mother had a blast felt special. More

The best and easiest purchase experience I’ve experienced! Justin Marshall and Brian Lorts were the nicest guys throughout the entire purchase. They were very patient, professional and I’ve seriously never see Justin Marshall and Brian Lorts were the nicest guys throughout the entire purchase. They were very patient, professional and I’ve seriously never seen anyone work so hard to make my deal happen. I could not be happier with Joe Machens Capital City Ford. Oh, and I LOVE my new Escape!! More

Steve Joplin is Great! Steve Joplin got me in and out in record time! I really appreciate his help, along with Kim Veit and Jeff Clardy in the Service office. Steve Joplin got me in and out in record time! I really appreciate his help, along with Kim Veit and Jeff Clardy in the Service office. More

greatest people too work with We have purchased several new company vehicles in the last 2 years and I highly recommend anyone to go there and get the best deal around the areas We have purchased several new company vehicles in the last 2 years and I highly recommend anyone to go there and get the best deal around the areas More

Lack of Customer Service and Technician Issue Contacted Angie prior to scheduling appointment for estimate on cost to fix my Sync system. She stated I had a warranty for the Sync and there “was no Contacted Angie prior to scheduling appointment for estimate on cost to fix my Sync system. She stated I had a warranty for the Sync and there “was not a time limit” on my warranty. I asked her to double check bc I had called prior to making this appointment and was told the warranty had expired on my vehicle for Sync services. She said yes, warranty is still good without time limit. I scheduled Appt the following Wednesday to bring my vehicle into be worked on. Dropped vehicle prior to 8a which I have to drop off three kids in the morning and it is no easy task getting my vehicle there. Around 12p I still hadn’t heard anything. I called and left message for her to call me back. She calls back and says Sync needs an update and it will cost $256 for the update. I explain to her to she told me the warranty was still available for use and explained the exactly how the conversation went. Then after some discussion she said that she would take care of the cost of the upgrade. She calls back approximately an hour later and tells me technicians were unable to get my Sync to update due to connectivity issues with their system. She stated on the phone my vehicle was communicating fine with the system but for some reason it would not update. She then says you can call next week to schedule another appointment to try again.... No offer to reschedule they appointment or anything. Then whenever I get my vehicle back the piece that is under the console that holds the USB ports and everything together is on top of my dash and the component with the USB outlets is exposed. So my vehicle wasn’t even put back together the way it was when I dropped it off... More