Joe Machens Capital City Ford

Awesome; professional; accomodating;very friendly; When my wife and I arrived at Joe Machens Capital City Ford we were greeted by Douglas Keeler. Warm, friendly and anything but pushy he showed us the When my wife and I arrived at Joe Machens Capital City Ford we were greeted by Douglas Keeler. Warm, friendly and anything but pushy he showed us the preowned Explorer inventory that we were interested in. He knew his product; readily and easily explaining the features of all the vehicles we looked at. When we chose the Explorer we wanted it was our pleasure to spend some very enjoyable time talking with Douglas and getting to know him. I absolutely dread the car buying experience. Douglas relieved that anxiety immediately. Douglas Keeler along with Brian Lorts and Kevin Osborne did a fantastic job in meeting our needs and making sure that we received the best deal for our money. We could not have asked for more. Travis Dometrorch made the financial side of the purchase, which always seems to be difficult and tedious, an easy process. We are grateful to the staff at Joe Machens Capital City Ford but most especially Douglas Keeler for what was to us an exceptionally pleasant car buying process. More

Best car offers for students This is my first car experience and im very satisfied with it. Ford has special offers for students that is very beneficial. Thank you Travis and Brad This is my first car experience and im very satisfied with it. Ford has special offers for students that is very beneficial. Thank you Travis and Brad! More

Nothing but compliments Enjoyed our buying experience and we have received several compliments on the color of our Explorer. We love it! Glad we chose Joe Machens Ford to d Enjoyed our buying experience and we have received several compliments on the color of our Explorer. We love it! Glad we chose Joe Machens Ford to do our business. More

Great customer service This place has great customer service my salesman answered all my questions returned my calls in a timely manner, had the car cleaned and filled up w This place has great customer service my salesman answered all my questions returned my calls in a timely manner, had the car cleaned and filled up wit gas . More

helpful and attentive Tim Pratt was helpful and attentive. He was easily accessible. Worked well with my wife and son. We did have some questions and a bit of confusion reg Tim Pratt was helpful and attentive. He was easily accessible. Worked well with my wife and son. We did have some questions and a bit of confusion regarding our title and registration. Every person we worked with were eager and helpful in resolving the issue. Overall and good experience! We love our new Pre-owned car from Joe Machen's Capital City Ford More

Broke wheel stud by cross threading lug nut and didn't fix i Broke wheel stud by cross threading lug nut. Claimed that wheel stud was defective. Did not fix it. Also claimed that my truck had bad ball joints, br Broke wheel stud by cross threading lug nut. Claimed that wheel stud was defective. Did not fix it. Also claimed that my truck had bad ball joints, brakes, and shocks. The.truck had just been inspected two weeks before and passed with no problem. I also had another garage check it out after Quick Lane made their claims and they found nothing wrong. Quick Lane is making up defects to fraudulentlly steal money from people that are not mechanichly inclined. They are CROOKS. More

Great car buying experience! I had a wonderful experience purchasing a second car at this location. The salesman was extremely friendly and made me feel comfortable in the process I had a wonderful experience purchasing a second car at this location. The salesman was extremely friendly and made me feel comfortable in the process. Management was also friendly and informative when it came down to making the deal. I never felt pressured or like I was being spoken down to. I would highly recommend! More

It's a long story LONG story, car was damaged by Big O tires. 25 words cannot describe. Went to dealership for fix. Steve was very patient and kept his sense of humor. LONG story, car was damaged by Big O tires. 25 words cannot describe. Went to dealership for fix. Steve was very patient and kept his sense of humor. I felt bad for bothering them but I just knew something was messed up. They fixed it. Really long time for the parts. I even had them do the oil change 200 miles early just so they would not have to see me again! And tried to leave then the back up camera indicated 'see dealership'. SMH.... I dont have the csr back y ed t but I hope they were able to fix the back up camera. I have no idea who worked on this besides Steve. More

Perfect Experience Great customer service!! It is always a pleasure doing business with this dealership! The employees always make you feel like you are a part of the Ma Great customer service!! It is always a pleasure doing business with this dealership! The employees always make you feel like you are a part of the Machens family. Always very helpful, friendly, and understanding!! With my expectations it takes a lot of patience and they have just that. No pressure and always meet my expectations for a new car! Just all around amazing dealership and will continue to go back when I’m looking for a new vehicle. Thank you Randy and Jamie! You all are the best. More

Ford fan We walked into Machens for the first time looking for our 4th Ford Taurus( last was a Ford 500),We told Kyle what features we were looking for, he had We walked into Machens for the first time looking for our 4th Ford Taurus( last was a Ford 500),We told Kyle what features we were looking for, he had us drive both the Taurus & a Fusion for comparison.we were treated with professionalism & courtesy. Would recommend working with Kyle for a seamless buying experience. More