Joe Machens Capital City Ford

Great experience, no hassle. Brad was great. I told him what I was looking for and he found something right away. He even had it brought up from Columbia. Good job. Brad was great. I told him what I was looking for and he found something right away. He even had it brought up from Columbia. Good job. More

Quick, easy, convenient service When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that s When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that same day. My partner went over to the dealership and they worked with him on getting me in as soon as I was back in town. No fuss customer service led to my issue getting taken care of promptly and efficiently. More

Service Department The third/fourth time around was much better. The service department set up an appointment for me and provided me a loaner vehicle until my vehicle wa The third/fourth time around was much better. The service department set up an appointment for me and provided me a loaner vehicle until my vehicle was ready. Thus far, my vehicle seems to be properly operating. More

Great Experience The salesman was very friendly and gave us all the time and answered the many questions we had. He found the perfect truck for us. The salesman was very friendly and gave us all the time and answered the many questions we had. He found the perfect truck for us. More

Very polite and helpful They was polite and courtesy. Explained with full detail what was going on and what they could do to help/fix the problem. They took good care of me They was polite and courtesy. Explained with full detail what was going on and what they could do to help/fix the problem. They took good care of me and my car. More

Great for oil change, bad for tires These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make s These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make sure I had everything needed for my tire warranty claim and was good to go. These guys at Machens tried telling me I needed more and delayed my claim, after confirming with Michelin a second time, now the guys at Machens said I had everything needed (same stuff as before a day later). Apparently only one person can do these warranty claims as was not able to do it the next day delaying me another day with out my vehicle. Service was not a priority and I had to remain persistent to make sure my warranty claim was processed. The tire price was almost $20 higher per tire than other local dealers, they did price match though. They oil change sticker was also not replaced nor was the oil life setting reset. More

Friendly service but I feel I was overcharged I had 4 tires put on my Escape. I had a price quote from Jim Lewis which Ford matched. The quote was for 4 tires, mounted balanced and OUT THE DOOR $6 I had 4 tires put on my Escape. I had a price quote from Jim Lewis which Ford matched. The quote was for 4 tires, mounted balanced and OUT THE DOOR $667. Out the door I took to mean sales tax included. My price when I picked my car up was $810. An alignment was needed, which I understand, however it would have been nice to know that this might have been included in my final price. Alignment was 89.95. I was charged $45 in tax. I was told tax was not included in my estimate quote. I questioned this. When I left I emailed Jim Lewis again and was told that yes, tax was included in his estimate, and that an alignment would have been $69.95. Bottom line, if I had known I was going to be charged $65+ more at Ford I would have just gone with Jim Lewis. I wanted to give Ford my business since I go there for oil changed, etc.. I have no complaints with the staff, they were all very friendly. Angie was very curteous and pleasant to talk to. I appreciate that they price match. More

Always great Great job. Always great service. Explained every thing to me on additional issue outside of the oil change. Appreciated the info about additional ser Great job. Always great service. Explained every thing to me on additional issue outside of the oil change. Appreciated the info about additional services available. More

Well rehearsed dealership all around This dealership can handle all of your vehicle needs from A to Z. I have purchased vehicles and have had service performed. The team is capable and kn This dealership can handle all of your vehicle needs from A to Z. I have purchased vehicles and have had service performed. The team is capable and knowledgeable about their business. Ask questions and you get quality feedback to make an educated decision. More

Nice used truck selection I drove 77 miles to buy a truck from Machens. I wiuld definitely do it again. They gave me decent pricing on the truck I was looking at and on my trad I drove 77 miles to buy a truck from Machens. I wiuld definitely do it again. They gave me decent pricing on the truck I was looking at and on my trade in. I came up with a figure beforehand that I could afford. They met that figure. Good guys to deal with. More